Copyright 2011 @ Nevaeh Technology Pvt. Ltd.
Stress-free ITStress-free IT REMOTE INFRASTRUCTURE REMOTE INFRASTRUCTURE
MANAGEMENTMANAGEMENT
A PresentationA Presentation
byby
Prabir DasguptaPrabir Dasgupta
Nevaeh Technology Pvt. Ltd.Nevaeh Technology Pvt. Ltd.
Nevaeh Technology Pvt. Ltd.Nevaeh Technology Pvt. Ltd. HB 35, Sector – III, Salt Lake City, Kolkata – 700106. Phone: +91 33 4008 6470 - 71, Fax: +91 33 4008 6479
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Elements of IT Infrastructure Elements of IT Infrastructure ManagementManagement
• OS Management
• E-mail Management
• Patch Management
• Migration Services
• Deployment Services
• Help-desk Services
• Asset Management
• Risk Assessment
• Business Continuity
• L2, L3 Support
Hardware & Network Software & Application Value Added Services• Server Management
• Storage Management
• Standard Desktop Support
• Network Management
• Printer Management
M o n i t o r i n g S e r v i c e
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Monitoring: Monitoring: Key to Infrastructure ManagementKey to Infrastructure Management
Proactive Approach
Reactive Approach
Monitorin
g Service
Downtime & CostHigh Low
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Challenges Challenges ((& Stress ‘Accelerators’ !)& Stress ‘Accelerators’ !)
• Manage increasing variety of equipments, software, OS, network & security threats.
• Monitoring /Measurement Systems often at infancy.
• Management Largely reactive:
- Fire fighting - Planning takes a back seat
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Infrastructure ManagementInfrastructure ManagementChanging PerspectiveChanging Perspective
Infrastructure Management Change Drivers
• Increasing organizational dependence on IT• Growing sophistication & complexity• Need for multi-skilled personnel• Demanding customers – move towards tighter SLAs• Need to move from reactive to proactive management /
support- 24X7 monitoring of health/status
• Continuous risk assessment & mitigation
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Proactive de-risking Proactive de-risking ((through 24x7 monitoring)through 24x7 monitoring)
Single window 24 x 7 monitoring & continuous health
checks to provide:
• Monitoring of performance statistics such as CPU, memory, disk and interface utilization
• Detection & Reporting on all potential faults.
• Scanning and reporting on missing patches
• Monitoring and reporting on login/logout activities by user/device, failed login details and account modification activity
• Monitoring and reporting on firewall performance, configuration changes, Virtual Private Network (VPN) issues, and Operating System attacks
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Managed ServicesManaged Services Remote Infrastructure Monitoring & Remote Infrastructure Monitoring &
ManagementManagement
Managed Services : Outsourcing of IT ‘Infrastructure Management’ comprising:
1. 24X7 Monitoring Services:
- Heart of ‘Managed Services’ operations - Supported from a central Network Operations Centre (NOC) - Usually housed ‘offsite’ and remotely - Hence Remote Infrastructure Monitoring (RIM)
2. Supported by backend Managed Services Engineers:
- Can be located separately or at NOC
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RIM FunctioningRIM Functioning
• Today, all active devices (& some passive ones) have built in ‘chips’ to control device operations.• Chips contain ‘embedded software’ to poll & monitor key functions of device operations.• Device status can be read/accessed through communication protocols like SNMP, Modbus, SCADA, etc.• RIM functions through non-intrusive, non-invasive software agents loaded at a central server or at each device, which continuously reads each device status.• Device status communicated through Internet Cloud to NOC.• At NOC, device status of each device continuously displayed on Central Console.• Support action initiated on basis of :
- Pre set threshold levels to generate alarms at NOC- Help Desk complements NOC operations.
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Remote Management - Effectiveness Remote Management - Effectiveness
•Server Management - 80%
•Storage Management - 80%
•Standard Desktop Support - 90%
•Network Management - 95%
•Printer Management - 80%
•OS Management - 100%
•E-mail Management - 100%
•Patch Management - 100%
•Migration Services - 80%
•Deployment Services - 90%
Hardware & Network
Software & Application
Remote Manageabilit
y Index
Remote Manageabili
ty Index
NOTE: A ‘HYBRID’ MODEL IS INVARIABLY USED.
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Managed Services EvolutionManaged Services Evolution
• Globally most large corporations have Managed Service Providers (MSPs) at some level, supporting NOC monitoring
• Till recently MSP operations largely restricted to ‘high end companies’
• In last few years a variety of NOC software aimed at medium/large & SME users have been launched:
- Often Open Source based. - Support inexpensive monitoring - RIM now commercially very attractive for SME
companies.
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Global MSP Portfolio Global MSP Portfolio EmergenceEmergence
Service providers are establishing capabilities across the Globe
Source: tpi information services group www.tpi.net