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Risk Assessments and Loss Control Activities
APPA Business and Financial ConferenceSeptember 18, 2018 | Anaheim, CA
Sandy Meyers, CPA, CPCU, ARM-E, AINS, PMPDirector-Risk Management, City Utilities of Springfield, MissouriScott Macomber, CGEVP Loss Control Utility Operations, AEGIS Insurance ServicesJennifer HouselAVP - Senior Account Manager, Factory Mutual Insurance Company
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FM Global
Risk Analysis and Loss PreventionA Game Changer
Jennifer K Housel, Senior Account Manager
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FM Global PowerGen Losses (10 years)
Mechanical Breakdown
Electrical Breakdown
Fire
ExplosionMisc. Flood
Service Interruption
Other
By Peril
17
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FM Global Pop Quiz
Over the last five years, what piece of equipment represents the highest amount of loss dollars?
AGenerators
CTurbines
BTransformers
DSwitchgear
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FM Global
Misc.
Boilers
Generators Transformer
Turbines
By Object$ Losses
PowerGen Losses (10 years)
17
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FM Global Equipment Hazards are Key Loss Drivers
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FM Global B&M Focus
Systems Approach Loss scenarios Big 3
– Safety Devices– Maintenance– Operators
19
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FM Global Industry Concerns and Solutions
Aging Equipment
Operating Conditions
Maintenance
Operator Performance
Advanced Inspection & Testing
Monitoring & Diagnostics
Process Safety
Training
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FM Global
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FM Global Count of Losses by FM Global Tenure
0
20
40
60
80
100
<5 5-10 >10
# Years
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FM Global Power Generation Client Feedback
Give Me Advice That I Can Trust Share Loss Information Help Me Understand My Risks and Invest Loss
Prevention Dollars Wisely Provide Flexible Field Engineering Services Provide Training resources for both Operations and
Maintenance Help me manage my Cyber Risk
15
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FM Global Questions to ask yourself
Is my Senior Management engaged and supportive of Risk Analysis and Risk Improvement?– Do we have a budget for risk improvement?– Is risk improvement part of our culture?
Have I chosen to partner with a loss prevention company that specializes in Power Generation?– Do they have specific training regarding the hazards with
power generation?– Do they speak our language?– Do they back up recommendations with either loss experience
or research?– Are they engaged with industry groups (i.e. ASME, EPRI,
Power Gen International, IEEE, etc.)?
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FM Global Suggested Process
Have your chosen loss prevention professional complete an evaluation of your key sites
Identify important locations critical to business operations to focus on improving
Gain an understanding of the hazard and how the improvement will lower your risk
Review improvement recommendations with local operations staff/obtain feedback
Focus on the loss drivers
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Loss Control Property OperationsCapabilities, Products and Services
discussion with
September 2018
Utility Operations and Loss Prevention
Scot Macomber, CGEVice President
Loss Control Utility Operations
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Indicators
• Leading (prevention of incident)
‒ Risk Assessments
o Electric, natural gas, water and call centers
o Field observations
o “Near misses”
‒ Loss Control products and services
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Indicators
• Lagging (after incident occurred)
‒ OSHA incident rate (versus “near miss”)
‒ DART rate
‒ Reported claims
‒ Headlines
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Reported Electric Claims – 2008-2017 Systems
Distribution OH69%
Distribution UG6%
Generation6%
Substation3%
Transmission6%
Third-Party10%
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Reported Electric Claims – 2008-2017 Distribution Overhead By Subsystem
Conductor67%
Guy Wire2%
Pole16%
Service2%
Transformer2%
Other6%
Insufficient Information
5%
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Reported Electric Claims – 2008-2017Distribution Overhead By Loss Type
Electric Contact68%
Explosion or Fire7%
Failure to Supply2%
Struck By2%
Vehicle Accident16%
Other4% Insufficient
Information1%
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Reported Electric Claims – 2008-2017 Distribution Overhead – Electric Contact
From "Down" or Sagging Wires
15%
From Aerial Lift14%
From Crane3%
From Ground2%
From Ladder/Scaffolding
16%From Mast or Pole
12%
From Roof6%
From Tree11%
Insufficient Information5%
Other11%
From Construction Equipment
5%
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Reported Natural Gas Claims – 2008-2017Systems
Gas Distribution46%
Gas Transmission11%
Third-Party43%
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Reported Natural Gas Claims – 2008-2017Natural Gas Distribution By Loss Types
Explosion or Fire88%
Property Damage2%
Vehicle Accident4%
Other6%
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Reported Natural Gas Claims – 2008-2017Distribution – Explosion or Fire
Insufficient Information11%
Act of Nature3%
Constructing or Demolishing
25%Struck by an Object or
Vehicle3%
Maintaining, Cleaning, or Inspecting
4%
Non-Work Activity5%
Not Otherwise Classified
16%
Restoring or Terminating
1%
Mechanical, Material Failure
32%
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Reported Natural Gas Claims – 2008-2017Systems
Gas Distribution46%
Gas Transmission11%
Third-Party43%
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Reported Natural Gas Claims – 2008-2017Third Party Loss Types
Explosion or Fire82%
Poisoning/Contamination
12%
PropertyDamage
2%
Insufficient Information
1%Other
3%
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Reported Natural Gas Claims – 2008-2017Third Party – Subsystems
Appliance Connector
2%
Appliance Heaters, Furnace or Boiler
27%
Fuel Piping31%
Insufficient Information
33%Meter/Meter Box2%
Regulator2%
Not Otherwise Classified
3%
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Risk Assessment ProcessUtility Operations
• Risk Manager coordinates meetings for operating, engineering and safety personnel
• Entrance (Opening) and Exit (Closing) Meetings−Senior Vice Presidents, Vice Presidents, General Managers of Operating Divisions−Directors, Supervisors and Staff Personnel−Details of findings and observations discussed
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Risk Assessment ProcessUtility Operations
• Intent: review a member’s operating and maintenance procedures and practices, and the condition of their system with respect to public safety
• Two and one half days spent with the member− Includes four to six hours of field evaluation◦Snapshot of transmission and distribution systems
−Accompanied by operations, engineering and safety personnel−Discussion of loss history incorporated
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Risk Assessment Topics - ElectricUtility Operations
Substation Design, Construction and Inspections Joint Pole Use Practices/Ownership Operations
Transmission Design, Construction and Inspections Public Safety Awareness Programs
Distribution Design, Construction and Inspections Environmental Programs
Vegetation Management/Tree Trimming Contractor Safety Review & Evaluation
Pole Inspection Dams
Call Handling Practices and Procedures Occupational Safety
Downed Wire Dispatch Procedures
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Risk Assessment Topics – Natural GasUtility Operations
Damage Prevention Call Center Operations – Emergency Calls
Pressure Control Distribution Integrity Management
Odorization Operating, Maintenance, and Emergency Plans
System Inspections Contractor Pre-Qualification Review and Evaluation
Customer Premises Practices Occupational Safety
Customer and Public Safety Awareness Pipeline Integrity Management
Underground Natural Gas Storage Facilities
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Percentage of Suggestions by Topic Element – 2013 to 2017Electric Utility Risk Assessments
Call Center Operations
4%Contractor
Prequalification5%DAMS
1%Dispatch Practices
3%
Distribution OH 12%
Distribution UG 6%
Environmental Programs3%
Joint Pole Use6%
Line Clearance/Vegetation Mgmt.
4%
Occupational Safety2%
Pole Inspection & Testing
6%
Public Safety andAwareness
13%
Substation 24%
Transmission 11%
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Observations – Electric
• Substations
‒ Signage, grounding, inspection criteria and operating practices
o Outdated, missing, not thorough, lacking documentation
• Distribution system
‒ Inspection program
o Not addressing all equipment
• Public safety and awareness
‒ Messages targeting public, first responders, contractors and schoolchildren
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Call Center Operations Emergency Calls
14%
Contractor Review & Evaluation
6%
Control Room Management
1%
Cust. & Public Safety Awareness
18%Customer Premise
Practices20%
Damage Prevention5%
Emergency Plan2%
O&M Manual5%
Occupational Safety2%
Odorization19%
Pressure Control2%
System Inspections
6%
Percentage of Suggestions by Topic Element – 2013 to 2017Natural Gas Utility Risk Assessments
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Observations – Natural Gas
• Customer premise practices
‒ Hazardous condition procedures
• Odorization programs
‒ Documentation
• Public safety and awareness
‒ Messages targeting public, schoolchildren, emergency responders and
contractors
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Call Center Risk Assessments – 2014 to 2017Percentage of Suggestions by Topic Element
Communication Protocol
32%
Metrics29%
Training27%
Dispatch7%
Prioritization5%
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Observations – Call CenterCommunication Protocol
• Prioritization for types of calls
‒ Downed or low-hanging wire
‒ Reports on an inside gas odor
• Dispatch communication
‒ Electronic ticket and/or phone call
• Verbal Communication
‒ Clear, concise, sense of urgency
o External and internal
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Headlines Tell The Story
• Catastrophic Incidents
‒ Loss of life, serious injury or extensive property damage
‒ Cost utilities millions of dollars in claims and expense
‒ Negative publicity and lasting unfavorable perception
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Headlines Tell The Story(continued)
Boy Burned by Open Transformer Loses Both
Arms
$25 million
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Record Verdict in Backyard Electrocution
Case
$109 million
Headlines Tell The Story(continued)
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5 Killed and Others Injured in Pipeline
Explosion
$90 million
Headlines Tell The Story(continued)
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Blast Levels NeighborhoodGas Leak Suspected
Headlines Tell The Story(continued)
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What We’ve Learned
• Follow procedures
‒ Engineering and design
‒ Call center
‒ Dispatch
‒ First responders and field crews
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Suggestions – Loss MitigationUtility Operations
• Distribution System - Electric−Recap: 69% of reported claims affect the distribution overhead system−Recap: 48% of suggestions pertain to distribution overhead system
• Distribution System and Third Party – Natural Gas−Recap: 46% and 43% of reported claims, respectively−Recap: 80% of suggestions pertain to these two systems
• Message: − Inspect the System−Maintain the System −Warn the Public
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Loss MitigationSafety Message
• Warn the Public regarding electric and natural gas hazards:−Call Center communications−Dispatch operators communications−Public Safety Awareness messages◦Schoolchildren, first responders, contractors and the public
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The Value of Risk Assessments and Loss Control
APPA Business and Financial ConferenceSeptember 18, 2018 | Anaheim, CA
Sandy Meyers, CPA, CPCU, ARM-E, AINS, PMPDirector-Risk ManagementCity Utilities of Springfield, [email protected]
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Risk Assessment and Loss Control Activities
• Both part of risk management process• Risk assessment encompass both identification
and risk analysis• Loss control involves implementing risk
mitigation techniqueso Avoido Reduceo Prevento Duplicate
• Both are part of a comprehensive risk management strategy and program
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Risk Management ProcessRisk Identification• Examine • Determine sources of
loss
Risk Analysis/ Assessment• Quantitative• Qualitative• Cost/benefit analysis
Risk Control• Manage and control• Pre-Loss activities• Post-Loss activities
Monitoring Risks• Review • Update
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Value of Risk Assessments• Industry experts perform assessments• Quick guide of largest exposures for new risk
managers• Benchmarks your utility against others in the
industryoWhat do you do well?oWhat areas need improvements?
• Non-threatening review of operations• Collaborative discussions• Continual improvement process
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Using Output to Transition to Loss Control Efforts• Output from risk assessments provide input for
next step in the risk management process (Risk control)
• Assists in the development of a plan of actiono Pre-loss o Post-loss
• Action items are logged, progress tracked, and improvements noted
• Use output as a checklist for ongoing meetings with operations personnel; good method to monitor and review risks periodically
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Risk Manager’s Role in Assessments and Loss Control Efforts• Embrace the process
oGet involved in planning, site visit, and ongoing follow-up
oHelp educate operations personnel on value and expectations
• Take advantage of the expertise, free loss control services, and encourage a culture of loss control
• Risk assessments and loss control are important tools to minimize losses and control premiums