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COST TO SERVE:
UNVEILING 300% OF PROFIT POTENTIAL
Thierry Bruyneel
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WHY “COST TO SERVE”
CCAPACITY
CCOMPLEXITY
CCONTROL
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Cost-To-Serve
Cost to Serve (CtS) is the sum of all business activity costs driven by
Customer behavior; from receipt of their order, through delivery of the product to the Customer and where possible, to the
Customer’s shelf. It’s an end-to-end visible cycle.
WHAT IS ‘COST TO SERVE’?
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EXTRACTION TRANSFORMATIONS & LOAD REPORTING
SAP VACCMOL
UNICODETAB
delimited
GL CP MatrixCP Process MatrixProcess Cost Objects Equations
HOW TO “COST TO SERVE”? SQL Server Enterprise Edition
Extractions
ManualUpload
SRC
Trigger Transformations& Calculations
STG
CALC
Transform & Load
Calculate & Load
SSAS Tabular
Unpivot& Export
Development
WorkspaceServer
DeploymentServer
Production
deploy
StoredProcedures
StoredProcedures
AzureVirtual Machine
AutomaticJob
Excel PivotTable
Dashboards
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NEW INSIGHTS