July 10-12, 2020 Update
COVID-19 Pulse Survey
July 13, 2020
Global Business Intelligence
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power. 2
Survey Methodology
• Surveys were conducted online among U.S. consumers aged 18 and older
• July 10-12: n=1,799 (41% male, 59% female)
32%
25%
31%
12%
18-29
30-44
45-60
> 60
Distribution by Age9%
13%
20%
17%
12%
9%
5%
3%
2%
4%
8%
$0-$9,999
$10,000-$24,999
$25,000-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$124,999
$125,000-$149,999
$150,000-$174,999
$175,000-$199,999
$200,000+
Prefer not to answer
Distribution by Income
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
General Perceptions of U.S. Adults
4
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How worried are you that you or someone in your family will get sick from the coronavirus?
40%
49%
44%
35%34%
36%
42%
49%
42%
47%
52% 51% 51%
47%
11%8% 9%
13%15%
13%11%
Mar 20-21 Mar 27-29 Apr 3-5 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
Very worried Somewhat worried Not at all worried
5
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How worried are you that there will be a second wave of the coronavirus in the fall or winter?
48%44%
9%
48%43%
9%
55%
37%
8%
56%
37%
8%
Very worried Somewhat worried Not at all worried
May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
6
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
In the past several weeks, how has the level of stress about your financial situation changed?
5%
15%
23%
25%
19%
12%
4%
14%
25%
26%
19%
11%
4%
11%
23%
29%
23%
10%
My stress has gone down a lot
My stress has gone down a little
My stress has not changed
My stress has gone up a little
My stress has gone up a lot
I do not have any stress about myfinancial situation
Jun 12-14
Jun 26-28
Jul 10-12
7
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
In the past several weeks, how has the level of stress about your financial situation changed?
30%
33%
31%
28%
25%26%
29%
25%
24% 24%
19% 19% 19%
23%
May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
My stress has gone up a little My stress has gone up a lot
8
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which of the following impacts from the coronavirus have you already experienced?
30%
19%
18%
15%
16%
12%
11%
11%
12%
8%
8%
31%
21%
18%
17%
17%
14%
13%
12%
12%
10%
9%
Unable to find food I need at the store
Applied for unemployment benefits
Salary was reduced by employer
Temporary loss of job, but now working again
Temporary loss of job and still not working
Unable to pay utility bills
Unable to pay rent or mortgage
Unable to afford enough food to eat
Incurred an unexpected medical expense
Permanent loss of job
You or a family member tested positive for coronavirus
Jun 26-28
Jul 10-12
9
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How has the coronavirus crisis impacted your personal financial situation?
9%
19%
42%
26%
5%
8%
17%
44%
25%
6%
9%
19%
42%
24%
5%
Devastated my financial situation
Severely hurt my financial situation
Somewhat hurt my financial situation
Has not impacted my financial situation
Has improved my financial situation
Jun 12-14
Jun 26-28
Jul 10-12
10
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How long do you expect that your financial situation will be worse due to the coronavirus?
3%
11%
25%
30%
17%
4%2%
8%
4%
13%
22%
30%
16%
3% 2%
10%
3%
10%
21%
32%
17%
4%2%
10%
Less than 1 month 1 to 2 months 3 to 5 months 6 to 12 months 1 to 2 years 3 to 5 years 6 or more years I don’t know
Jun 12-14 Jun 26-28 Jul 10-12
11
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How has the coronavirus crisis impacted your personal financial situation?
% Devastated and Severely Hurt
34%
29%
25%
17%
30%
29%
22%
12%
33%
32%
24%
17%
18-29
30-44
45-60
> 60
By Age
Jun 12-14 Jun 26-28 Jul 10-12
40%
39%
34%
25%
24%
16%
15%
39%
37%
29%
25%
19%
15%
9%
40%
41%
29%
31%
26%
14%
15%
$0-$9,999
$10,000-$24,999
$25,000-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$124,999
$125,000+
By Income
Jun 12-14 Jun 26-28 Jul 10-12
12
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How has your family’s income changed since the coronavirus crisis began?
8%
13%
17%
17%
8%
32%
5%
6%
13%
18%
18%
11%
28%
5%
8%
13%
20%
18%
10%
26%
5%
Declined by 75% or more
Declined by 50-74%
Declined by 25-49%
Declined by 10-24%
Declined by less than 10%
Has not changed
Increased
Jun 12-14
Jun 26-28
Jul 10-12
13
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
How has your family’s income changed since the coronavirus crisis began?
% Declined by 50% or More
25%
26%
19%
15%
21%
22%
19%
10%
21%
26%
22%
12%
18-29
30-44
45-60
> 60
By Age
Jun 12-14 Jun 26-28 Jul 10-12
35%
34%
29%
19%
16%
10%
9%
33%
30%
22%
20%
12%
10%
4%
33%
35%
23%
17%
18%
9%
12%
$0-$9,999
$10,000-$24,999
$25,000-$49,999
$50,000-$74,999
$75,000-$99,999
$100,000-$124,999
$125,000+
By Income
Jun 12-14 Jun 26-28 Jul 10-12
14
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which statement comes closest to your view about the impact of the coronavirus crisis on your personal finances?
9%
13%
17%
15%
17%
22% 22%
15% 16%
28%
24%
22%
19% 20%21%
17%
18%
19%
40% 40%
37%
42%
37%
34%35%
42%
45%
23%23% 24% 24%
25%
23%
26%25%
20%
Apr 10-12 Apr 24-26 May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
The worst is behind us The worst is right now The worst is yet to come Don't know
15
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which statement comes closest to your view about the spread of coronavirus (Covid-19)?
19% 18%
24%
22%
14%
14%18%17%
18%16%
19% 20%
40%42%
38%40%
47%50%
23% 23%
20%22%
19%
16%
May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
The worst is behind us The worst is right now The worst is yet to come Don't know
16
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Assuming restaurants are open, in how many weeks would you return to eating inside a restaurant?
18%
3%
8%
5%
7%
4%
4%
1%
7%
0%
3%
0%
19%
19%
17%
4%
7%
5%
7%
3%
5%
1%
5%
1%
1%
0%
22%
21%
18%
3%
6%
6%
7%
3%
4%
1%
4%
1%
2%
1%
24%
21%
This week
1 week
2 weeks
3 weeks
4 weeks
5 weeks
6 weeks
7 weeks
8 weeks
9 weeks
10 weeks
11 weeks
12 or more weeks
Don’t know
Jun 12-14
Jun 26-28
Jul 10-12
17
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Assuming restaurants are open, in how many weeks would you return to eating inside a restaurant?
8%
9%
11%
14%
18%
17%
18%17%
19%
21% 20%
19%
22%
24%
May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
This week 12 or more weeks
18
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which statement comes closest to your view on the federal government’s/state’s approach to reopen the economy?
16%19%
51%
14%14%
28%
48%
10%
Moving too slow Moving at the right pace Moving too fast Don't know
Federal Government State Jul 10-12
19
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which statement comes closest to your view on the federal government’s/state’s approach to reopen the economy?
18% 17% 18%
20%
15% 14% 16%
45% 46% 46%
42%
47%
54%51%
18% 17% 18%
16%
18%
15% 14%
38%
41% 41% 42%41%
48% 48%
May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12
Federal government moving too slow Federal government moving too fast
State moving too slow State moving too fast
20
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Do you approve or disapprove of the federal government’s handling of the coronavirus crisis?
12%
23%
23%
18%
23%
5%
18%
23%
19%
35%
Strongly approve
Somewhat approve
Neither approve nordisapprove
Somewhat disapprove
Strongly disapprove
Apr 10-12
Jul 10-12
21
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Do you approve or disapprove of your state’s handling of the coronavirus crisis?
18%
36%
22%
15%
8%
13%
29%
22%
21%
15%
Strongly approve
Somewhat approve
Neither approve nordisapprove
Somewhat disapprove
Strongly disapprove
Apr 10-12
Jul 10-12
22
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which of the following activities have you done in the past week?
74%
55%
29%
26%
25%
25%
20%
12%
8%
7%
75%
58%
31%
30%
27%
26%
18%
17%
9%
9%
81%
60%
33%
28%
29%
29%
22%
19%
11%
9%
Wore a face mask
Bought take-out food from a restaurant
Used an ATM
Visited friends
Deposited a check using a mobile phone
Used a drive-thru at a bank
Had groceries delivered
Ate inside a restaurant
Traveled to another state
Conducted a transaction inside a bank branch
May 29-31
Jun 12-14
Jul 10-12
23
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which of the following do you plan to do in the next 6 months/2021?
26%
24%
15%
11%
9%
10%
6%
9%
4%
42%
41%
31%
28%
26%
24%
17%
14%
8%
Visit an outdoor attraction (e.g. national park, zoo, theme park, etc.)
Stay in a hotel/resort
Take a domestic flight
Visit a cultural institution (e.g. museum, aquarium, etc.)
Attend a live outdoor concert or sporting event
Attend an indoor live performance (e.g. theater, comedy show, etc.)
Take an international flight
Travel by train/rail or bus
Take a cruise
In the next 6 months
In 2021
Jul 10-12
24
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Which of the following changes have you made due to the coronavirus crisis?
37%
25%
19%
13%
10%
10%
9%
8%
7%
Postponed major purchases (other than ahouse)
Increased emergency cash reserves
Adjusted investment strategy or portfolio
Postponed purchasing a house
You or a child delayed going to college
Met with a financial advisor to discussfinancial situation
Delayed retirement plans
Delayed having a child
Delayed wedding plans
Jul 10-12
18-44 Years Old
• 15% postponed purchasing a home
• 13% delayed having a child
• 10% delayed wedding plans
25
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Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.
Since the coronavirus crisis began, which of the following actions have you taken to pay for your expenses or manage the cash you have available?
32%
22%
21%
14%
8%
7%
6%
Used emergency savings
Borrowed money from family or friends
Increased credit card balance
Made a withdrawal or borrowed from retirement savings account
Took out a personal loan from a financial institution
Took out a loan against your home (home equity loan/line, second mortgage)
Used an insurance policy
Jul 10-12
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