Creating a Great WorkplaceHenry Stewart
Chief Executive
Best for Customer Service in UK
2002: Nationwide Building Society
2003: Happy
2004: First Direct
Happy
2006: Winner,
Impact on Society
(Small business)
UK Best Workplace
2007: No. 2(Financial Times, 2/5/07)
Key elements of great
management?
When did you work at your
best?
Maslow’s Hierarchy of Needs
Safety
Physical Needs: Eat, Sleep
Maslow’s Hierarchy of Needs
Self
-actualisation
Self-esteem
Belonging
Safety
Physical Needs: Eat, Sleep
Pyramid of Management Needs
Trust
Freedom
Valued, Supported
Reward
Communication
Great management is
about …
Great management is
about
getting out of the way
Principles Targets
Job Ownership
Feedback
Support
Job Ownership Model
People work best when they feel
good about themselves
Celebrate Mistakes
!
I’ve learned so much from my mistakes …
I’m thinking of making a few more
Hire Nice People
&
Treat Them Well
Who would you recruit?
Work/ Life Balance
Work/ Life Balance
It’s not about you!
People should be chosen to
manage people …
People should be chosen to manage people …
On the basis of how good they are at managing
people
Why do people leave their jobs
?
Roles of Management
Strategy
Decision Making
Supporting
Challenging
Nurturing
Role A
StrategyDecision Making
Role B
SupportingChallengingNurturing
One thing I like about these ideas
One thingI will
do next week ...
What would your organisation be like
if everybody was completely trusted?
Real Benefits:
2,000 Waiting
Henry Stewart
07870 682442
[email protected]