Download - Crimen Organizaco
Crimen Organizado en el Comercio (ORC)
Estrategias para reducir incidencias.Nelson Harrah, ORC, GAP Inc.
• Gap Inc. is one of the world's largest specialty retailers, with more
than 3,100 stores and fiscal 2008 revenues of $14.5 billion.
• Gap Inc. offers clothing, accessories and personal care products
for men, women, children and babies under the Gap, Banana
Republic, Old Navy, Piperlime and Athleta brand names.
• The Company also operates Gap Outlet stores and Banana
Republic Factory Stores (BRFS).
Company Overview
• Gap Inc.’s $14.5 billion in FY 2008 sales consist of:
Company Overview continued…
International Business $1.7B (12%)
• Wholly-Owned, Franchise &
Wholesale
North America Business $11.8B (81%)
• Gap, Banana Republic, Old Navy &
Outlet Stores in the U.S. and Canada
Online Business $1.0B (7%)
• gap.com, bananarepublic.com,
oldnavy.com, Piperlime & Athleta
Gap Inc.’s Online &
International businesses
combined have increased by
~$500M from 2006 - 2008.
• As of 2Q 2009, Gap Inc. operates 3,145 wholly-owned stores
encompassing 39.4 million square feet in 6 countries.
Company Overview continued…
United States
Canada
Japan
United Kingdom
France
Ireland
2,632
188
143
140
40
2
Total 3,145
• Additionally, the Company has 133 Gap and Banana Republic
franchise stores in 17 countries as of 2Q 2009.
FY 2009 Store Guidance
New Stores Store Closures
Gap NA about 10 about 60
BR NA about 10 about 15
ON NA about 5 about 20
International about 25 about 5
$34.80
$40.50
$37.40
$31.0 $33.60
$31.30 $33.20
-
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
2001 2002 2003 2004 2005 2006 2007
Merchandise Losses
0
5
10
15
20
25
30
35
40
2007 Shrinkage
$34.8
Robbery $ .5
Auto Theft $7.9
Burglary $4.3
Larceny $5.8
Source: 1. University of Florida; National Retail Security Survey – Final Report 2007
2. FBI Uniform Crime Report 2007
(Results in billions)
Losses
Yes
No
ORC Survey Results• 85% of retailers surveyed reported
being victims of ORC
Lost Tax RevenueState Lost Revenue
California $228,155,000
Texas $153,750,000
Florida $106,920,000
Illinois $77,062,000
New York $74,205,000
Wisconsin $31,500,000
Virginia $31,440,000
Source: Food Marketing Institute 2007
Gap Inc ORC Team
• 24 Investigators
• 12 major markets
• SF, Los Angeles, San Diego, Las Vegas, Dallas, Houston, Chicago, Atlanta, Miami, NY, NJ and Boston
• Mall operations & fences
• Arrest 600 ORC suspects per year
• Training to Law Enforcement
Professional Shoplifters
“Boosters”
Steal desirable product
with the intent to resell
Fence
Pawn Shops, Flea Markets,
Street corners, etc.
30% of retail value
eFencing
Sell online through auction
sites and other web pages
70% of retail value
Fraudulent Refunds
Return merchandise to
retail stores
100% + tax of retail value
3 Types of ORC
• Transient Theft Rings
• Habitual Offenders
• Financial Crimes Artists
Transient Theft Rings
• Well Recruited, Trained and Operate
Nationally.
• Work in Teams of 3-10 People.
• Variety of Burglary Tools & Methods
• Can Steal $50,000 a Day.
• Sell Stolen Items to Fence for 20 Cents
on the Dollar
Transient Theft Rings
• Divided up Country
• 2000 Teams Operating Every Week
• Evasion Artists
• Heavily Funded for Bonds
• Puerto Rico DL’s and Intl. DL’s
• Most States are not Extraditing
Roles of a
Transient Theft Ring
• Director
• Lookout
• Booster
• Mule
Behaviors of
Transient Theft Rings
• Stoic & Intense
• Work in Teams
• Utilize Blocking Techniques
• Study Stores From the Outside
• Behaviors as They Operate in and
Outside of Malls
Communication Techniques
• Hand Signals
• Two Way Radios
• Nextels
• Marking Items to be Stolen
• Non Verbal Communication
Where They Steal In Stores
• They Want New Product
• Steal in First 25% of Sales Floor
• Steal Along Side Walls of Stores
• Stand Very Close to Fixtures
• They Distract Store Employees
Spotting Transient
Theft Rings
• These Actors Rarely Show Affection
Towards Each Other. I.E. Holding Hands
• Will Portray They Don’t Know Each Other
• Lookouts Will Be Strategically Staged
Outside of Target Stores
• Look for People Sitting Alone in the Rear
Area of Vehicles with the Ignition Off.
Counter Surveillance
Techniques
• Doubling Back While Walking
• Dropping Keys
• Stopping at Kiosks
• Luring Surveillance Teams Into the Open
• Will Not Walk Directly to Vehicles
Intensity!
Tools of the Trade
• Booster Bags
• Booster Pants
• Booster Girdles
• EAS Removal Tools
• Case & Under Stock Keys
Identifying a Booster Bag
• Reinforced Handles
• Four Handles
• Fold Marks
• Booster Bag Set Up
• People Overly Protective of Bags
• Move or Hide Bags When Security or
PD is in Area
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
Tools of the Trade
EAS Jamming Device
EAS Jamming Device
Tools of the Trade
Identifying Booster Pants, Skirts
and Girdles• Rubber Bands at Ankles
• Overly Stuffed Pants, Dresses and
Skirts
• Hanging Garments in Front of Pants
• Members Operate Similar to Booster
Bag Teams
• Members Walking Unusually Slow
Booster Pants
Booster Pants
Booster Pants
Booster Pants
Recoveries
Recoveries
Recoveries
Recoveries
Recoveries
Recoveries
Recoveries
Mall Arrest
Mall Arrest
Mall Arrest
Transporting Goods
Transporting Goods
Transporting Goods
Van Nuys Fence
Van Nuys Fence
Van Nuys Fence
Van Nuys Fence
Van Nuys Fence
NYC Fence
NYC Fence
NYC Fence
Amtrak Case
Amtrak Case
Amtrak Case
Amtrak Case
Amtrak Case
Hialeah Fence
Hialeah Fence
Hialeah Fence
Cabazon Fence
Cabazon Fence
Cabazon Fence
Skirt Boosters
Skirt Boosters
Skirt Boosters
Skirt Boosters
Eastern European Booster’s
Residence
Booster Residence
Tools of the Trade
Habitual Offenders
• Live Locally
• Conduct a Variety of Theft and
Fraud Crimes
• Tend to be Aggressive
• Often Retaliate Against Reporting
Parties
Violent Habitual Offenders
Financial Crimes Artists
• Commit an Endless Variety of Scams
• Check and Credit Card Fraud
• Return Exchange Scams
• Counterfeit Receipts
• PLU Switching
Fraud Rings
• Maintain Business Records
• Ret/Exchange Scams
• Counterfeit Receipts
• Massive Amounts of Receipts
• International DL’s
• Washed Receipts
Financial Crimes
Tools & Indicators
• Rolls of Retailer’s Receipt Tape
• Duplicate Receipts
• Counterfeit Checks and Credit Card’s
• Receipts Stapled Together
• Gift Cards with Receipts Attached
• Directions to Many Stores
Eastern European
Fraud Artists
Fraud Rings
Fraud Rings
Fraud Rings
Fraud Rings
Fraud Rings
Fraud Rings
Fraud Rings
ID Theft
ORC Analytics
ICSC Mall Security
ORC Training Video
What’s Next?
• Competitive walls have come down
• Cross company remote market
support
• Cross company ORC reporting
• Mall security training & partnerships
• Joint ORC Task Force
• Asset seizures
Q & A