SAP BW-CRM Business Content Reports DirectoryApplies to:
SAP BW 3.5 and SAP BI 7.0 Reporting Consultants.
Summary
This article provides an exhaustive list of all standard SAP BW reports delivered as part of BI content for CRM-BW. It
can be used in the projects during Project preparation and Blueprinting phase. BW Reporting Consultants can refer
this guide and map user’s business reporting requirements to the standard reports and leverage them in order to
prototype certain business scenarios.
Author(s): Rohit Garg and Rahul Mahajan
Company: Deloitte Consulting India Pvt. Ltd
Created on: 11 June 2012
Rahul Mahajan is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 5 years. He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and Business Objects.
Rohit Garg is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 4.5 years.He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and SAP-ABAP.
Business Scenario
At the time of Blueprinting workshops, BW Consultants can leverage this directory of standard content delivered CRM
reports. This handbook containing directory of reports can help consultants to map the user’s business requirement in
terms of BEx queries.
Introduction
The bottom line of this document lies in the fact that it acts as one stop place where BW Reporting Consultants can
look up and find all standard content delivered SAP BW CRM reports. All the reports have been categorized as per
their relevant functional areas in order to help consultants to map business requirement and provide users the
desirable reporting solution.
Directory of Reports
Query Name Description
Financial Services Analyses
0CRMFSC01_Q0001 Contingent Liability Report
Grants Management for Grantor
0GTR_C04_Q0001 Grantor Claims: Current Overview
0GTR_C02_Q0001 Grantor Agreements: Current Overview
0GTR_C01_Q0001 Grantor Applications: Current Overview
0GTR_MC01_Q0001 Grantor Lifecyle: Current Overview
0GTR_GPMELM_Q0001 Master Data: Grantor Program
0CRM_CMGL_Q0101 Cases per Business Partner
Partner and Channel Analytics
0CHM_C01_Q0002 Channel Partner Customer Base
0CHM_C01_Q0001 Channel Manager Partner Base
0CSALMC02_Q0103 Channel Mgt. : Sales Pipeline Analysis
0CSALMC02_Q0102 Channel Mgt.: Quotation Funnel Analysis
0CRM_C04_Q0100
Channel Mgt.: Opportunities (Status: Open/In
Progress
0CSALMC02_Q0101 Channel Mgt.: Opportunity Funnel Analysis
0CSALMC02_ Q0100 Channel Mgt. : Lead Funnel Analysis
0CRM_C04_Q0101 Channel Mgt.: Expected Sales volume
0CSAL_C01_Q0103 Channel Mgt.: Closed Activities
0CSALMC01_Q0100
Channel Mgt.: Activities, Opportunities, and Sales
Orders by Country
0CSAL_C01_Q0100 Channel Mgt.: Activity History
Rebate Processing Analyses
0RDLI_Q0001 Rebate Due List: Item Data per Agreement Item
0RDLP_Q0001
Rebate Due List: Cumulation Period Data per
Agreement Item
Disbursement of Budget to Invoice Line Items
0SD_MC01_Q0003 Condition Rate Deviation (Sales Order and Billing
Document)
0SD_MC01_Q0002 Condition Amount (Billing Document)
0SD_MC01_Q0001 Condition Amount (Sales Order)
0SD_C15_Q0001 Condition Amount By Customer
0SD_C04_Q0004 Average Delivery Processing Times
0SD_C03_Q007 Billing Documents
0SD_C03_Q006 Deliveries
0SD_C04_Q0002 Delivery Delays per Sales Area
0SD_C04_Q0001 Delivery Delays per Sold-to Party
0SD_C01_Q026 Distribution Channel Analysis
0SD_C03_Q011 Faultless Sales Order Processing
0SD_C03_Q008 Fulfillment Rates
0SD_C03_Q0014 Fulfillment Rates: Values
0SD_C05_Q0003 General Quotation Information at Sales Area Level
0SD_C05_Q0001 General Quotation Information per Customer
0SD_C01_Q024 Incoming Orders Analysis
0SD_C01_Q011 Incoming Orders per Calendar Year and Month
0SD_C03_Q004 Incoming Orders per Customer
0SD_C04_Q0003 Incorrect Delivery Quantities
0SD_C02_Q0002 Monthly Deliveries
0SD_C01_Q0002 Monthly Incoming Orders and Revenue
0SD_C14_Q0001 Open Order Quantity for Last Week
0SD_C03_Q010 Order, Delivery and Sales Quantities
0SD_C01_Q021 Product Analysis
0SD_C03_Q005 Proportion of Credit Memos to Billing Documents
0SD_C01_Q012 Proportion of Credit Memos to Sales Volume
0SD_C03_Q003 Proportion of Returns to Incoming Orders
0SD_C01_Q022 Product Profitability Analysis
0SD_C01_Q010 Returns per Customer
0SD_C01_Q0003 Quantity and Value of Returns
0SD_C05_Q0006 Quotation Success Rate per Sales Area
0SD_C05_Q0004 Quotation Success Rate per Customer
0SD_C05_Q0005 Quotation Tracking per Customer
0SD_C05_Q0002 Quotation Tracking per Sales Area
0SD_C01_Q025 Sales/Cost Analysis
0SD_C01_Q0001 Sales Figures Comparison
0SD_C03_Q009 Sales Values
0SD_C01_Q013 Sales Volume
0SD_C12_Q0001 Service Level - Item Level
0SD_C12_Q0005 Service Level - Item Level (in six months)
0SD_C01_Q023 Top Customers
0SD_C02_Q0001 Weekly Deliveries (SD)
0SD_C12_Q0006 Delivery Performance
0SD_C12_Q0007 Material Availability Analytics — Stocks
0SD_C11_Q0005 Delivery Performance — Sales Data
0SD_C14_Q0003 Material Availability Analytics — Backorders
0SD_C03_Q0003 / 0SD_MP02_Q0001 Warehouse Workload - Inbound Deliveries
E-Analytics
0WEB_C01_Q0001 Number of Hits
0WEB_C01_Q0002 Technical Status of the Web Site
0WEB_C01_Q0003 User Data
0WEB_C01_Q0004 Clickstream
0WEB_C01_Q0005 Dwell Time
0WEB_C01_Q0101 Top 10 External Referrers
0WEB_C01_Q0102 Visits, Page Impressions, Hits
0WEB_C01_Q0103 Error Status
0WEB_C01_Q0104 Volumes of Downloaded Data
0WEB_C01_Q0105 Loading Time for Pages
Sales Analyses
Sales Planning Analysis
0SAL_DS01_Q0005 Activities by Category
0CSAL_C02_Q0007 Alerts for Contribution Margin Scheme
0CSAL_C02_Q0006 Alerts for Plan/Actual Variance
0CRM_C04_Q0020 OpportunityPipeline
0CRM_OPPH_Q0001 OpportunityPlan
0CRM_OPPH_Q0002 OpportunityPlan (for Alerts)
0CSAL_C02_Q002 Plan/Actual Completion (YTD/YTG
0CSAL_C02_Q0001 Plan/Actual Comparison
0CSAL_C02_Q0003 Plan/Actual Comparison with Hierarchies
0CSAL_C02_Q001 Plan/Actual Comparison with Variances
0CSAL_C02_Q0004 Plan/Actual Contribution Margin Scheme
0CSAL_C02_Q0012 Plan/Actual Monitor of Sales and Opportunity Plan
0CSALMC02_Q010 Sales Pipeline
0CSAL_C02_Q0005 Status Monitor
0CSAL_C12_Q001 Total Funnel
Sales Analyses
Activity Analysis
0SAL_DS01_Q0005 Activities by Category
0CSAL_C01_Q0004 Active/Passive Analysis
0CSAL_C01_Q0023 Activities/Items per Activity Partner
0SAL_DS01_Q0002
Activities per Category (Employee Responsible,
Document Level)
0CSAL_DS01_Q004 Activity Details
SAL_C01_Q0016 Activity History
0CSAL_C01_Q0021 Activity Partner with Open Activities
0SAL_DS01_Q0003
Activity Partners w/ Open Activities (Employee
Resp, Doc. Level)
0CSAL_C12_Q002 Completed Activities
0SAL_DS01_Q001 Date of Last Activity
0SAL_DS01_Q0010 Date of Next Activity
0CSAL_C01_Q0005 Distribution of Activities per Organizational Unit
0CSAL_C01_Q0003 Intensity of Customer Care (Activity Partner)
0CRM_C01_Q0018
Intensity of Customer Care by Employee (Sales
Manager Portal)
0CSAL_C01_Q0019
Intensity of Customer Care by Partner (Sales
Manager Portal)
0CSAL_C01_Q0001 Intensity of Customer Care (Employee)
0CSAL_C01_Q0002 Intensity of Customer Care (Owner)
0SAL_C01_Q0009 Last 20 Closed Activities
0CSAL_C01_Q0013 My Team's Planned Activities
0CSAL_C01_Q0020 Number of Activities per Category
0CRM_C08_Q0002 Number of Samples Distributed in Current Year
0CRM_C08_Q0003 Number of Samples per Batch and Contact Person
0CRM_C01_Q0017 Planned Activities
0CRM_C08_Q0001 Pre-Sales Investment in Activity Partner
0CSAL_C01_Q0022 Previous Months’ Sales Activities
0CSAL_C01_Q0006 Success/Failure Analysis
0CSAL_C01_Q0015 Success/Failure Analysis (Sales Manager Portal)
0CSAL_C01_Q0024
Activities (One Order and Interaction Objects) per
Campaign
Sales Analyses
OpportunityAnalysis
0CRM_C04_Q018 Competitors in Current Opportunities
0CRM_C04_Q007 Completed Opportunities According to Status
0CRM_C04_Q012
Completed Opportunities Acc. to Status (Sales
Manager Portal)
0CRM_C04_Q008 Expected Product Value
0CRM_C04_Q015 Expected Sales Volume per Product
0CRM_C04_Q017 My Strongest Competitors
0CRM_C04_Q0001 Query of Opportunity
0CRM_OPPI_Q001 Opportunity Item Details
0CRM_OPMO_Q0001 Opportunity Monitor
0CSALMC04_Q001 Opportunity Monitor Timeline Analysis
0CRM_C04_Q0020 OpportunityPipeline
0CRM_C04_Q003 Pipeline Analysis per Phase
0CRM_C04_Q011 Pipeline Analysis per Phase (Sales Manager Portal)
0CRM_C04_Q004 Pipeline Analysis per Region
0CRM_C04_Q002 Sales Volume Forecast
0CRM_C04_Q014 Sales Volume Forecast (Sales Manager Portal)
0CRM_C04_Q005 Targeting Based on Competitors
0CRM_C04_Q006 Targeting Based on Lost Opportunities
0CRM_C04_Q013 Top Five Opportunities
RM_C04_Q013_1
Top Five Opportunities (Business Transaction
Number)
0CRM_C04_Q001 Win/Loss Analysis
0CRM_C04_Q015 Win/Loss Analysis According to Product
0CRM_C04_Q010 Win/Loss Analysis (Sales Manager Portal
Sales Analyses
Sales Quotations and Orders Analysis
Sales Orders
0CSALMC03_Q0006 Query of Sales Order
0CSAL_C03_Q0001 Incoming Sales Orders
0CSAL_C03_Q0003 Incoming Orders (Last 12 Months)
0CSAL_C03_Q0005 Sales: Incoming Orders per Month
0CSAL_C03_Q0002 Open Sales Orders
0CRM_SALO_Q002 Items in Backorder Processing
0CSAL_C03_Q009 Incoming Orders per Product
0CSAL_C03_Q008 Best-Selling Products
0CSAL_C03_Q0011 Billed Sales Orders (Last 12 Months) per Territory
0CRM_SALO_Q0003
Billed Sales Orders per Territory and Transaction
Number
Sales Analyses
Sales Quotations and Orders Analysis
Sales Quotations
0CSAL_C05_Q0001 Sales: General Quotation Information
0CSAL_C05_Q0003 Sales: Quotation Success Rate
0CSAL_C05_Q0002 Sales: Quotation Tracking
0CSAL_C05_Q0004 Sales: Open Quotations per Region
0CSAL_C05_Q0005 Sales: Top Five Sold-To Parties (Quotations)
0CRM_QUTO_Q0001 Top Five Quotations
0CRM_QUTO_Q0001_1
Top Five Quotations (Business Transaction
Number)
0CRM_QUTO_Q0002 Quotation Details
Sales Analyses
Sales Quotations and Orders Analysis
Channel Management
(0CSAL_C02_Q0008)
Plan/Actual Comparison (YTD): Product Hierarchy,
Business Partner
(0CSAL_C03_Q0007)
Incoming Orders from Last Month (Open and
Completed) - Top 3
(0CSAL_C03_Q0008) Incoming Orders from Last Month - Details
(0CSAL_C03_Q0010)
Incoming Orders (Open and Completed) with Sold-
to Party Variable
(0CSAL_C04_Q0010) Open Sales Contracts: Comparison of Contract
Quantity and Value
0CSAL_C05_Q0100 Channel Mgmt.: General Quotation Information
0CSAL_C03_Q0007
Channel Mgmt.: Last Month’s Incoming Orders
(Open+Cmpltd)–Top 3
0CSAL_C03_Q0009 Channel Management: Sales Orders (MTB) (TS)
0CSAL_C02_Q0108
Channel Mgmt.: Plan/Actual Comparison (Order-
on-Behalf) YTD
0CSAL_C05_Q0101 Channel Mgmt.: Quotation History
0CSAL_C05_Q0102 Channel Mgmt.: Quotation Top-n Products
0CSAL_C03_Q0100
Channel Mgmt.: Sales Statistics (Hosted Order
Management)
0CSAL_C03_Q0008
Channel Mgt.: Incoming Orders(Open+Completed)
with Reseller ID
0CSAL_C03_Q0010
Channel Mgt:Order Entry(Open/Compl.) With
Variable Sold-To-Party
0CSAL_C02_Q0009
Channel Mgt:Plannd/Act. Comparison(MTD) Prod.
Hier., Bus.Partner
0CSAL_C02_Q0008
Channel Mgt:Plannd/Act. Comparison(YTD) Prod.
Hier., Bus.Partner
Marketing Analyses
Marketing and Campaign Analysis
0CRM_MC06_Q3010 Top 10 Campaigns by Number of Leads
0CRM_MC06_Q3011 Year to Date Marketing Pipeline
0CRM_MC06_Q3012 Marketing Contribution to Pipeline
0CRM_MC06_Q3013 Campaign Key Performance Indicators
0CRM_MC06_Q3014 Campaign Financial and Response Performance
0CRM_MC06_Q3015
Last Year Campaigns Revenue to Pipeline
Revenue
0CRM_MC06_Q3016 Campaign Performance Over Time
0CRM_MC06_Q3017 Campaign Key Metrics
0CRM_MC06_Q3053 Opportunity Discontinuation Reason
0CRM_MC06_Q3058 All Campaigns
0CRM_MC06_Q3080 Historical Campaign Analysis
Marketing Analyses
External List Analysis
0ELM_IS01_Q7001 Quality of Address List
0MKTG_MC1_Q7001 Sales Success Address List
Marketing Analyses
Lead Analysis
0MKTG_C01_Q7001 Won/Lost Leads
0MKTG_C01_Q7002 Lead Origin
0MKTGMP02_Q3031 Top 10 Leads
0CRM_0MKTG_C01_Q3051 Leads per Qualification Level and Priority
0CRM_0MKTG_C01_Q3052 Lead Conversion Rate
0CRM_0MKTG_C01_Q3053 Lead Qualification Time
0CRM_0MKTG_C01_Q3054 Top 5 Leads
0CRM_MC06_Q3052 Leads by Qualification
0CRM_MC06_Q3054 Lead Rejection Reason
0CRM_MC06_Q3055 Cost per Lead Won
0CRM_MC06_Q3061 Lead Aging by Status
0CRM_MC06_Q3062 Leads by Sales Organization
0CRM_MC06_Q3063 Top 10 Leads by Revenue
0CRM_MC06_Q3064 Top 10 Lead Owners
0CRM_0MKTG_C01_Q3055 Employee List
0MKTG_C01_Q0001 Lead Management: Channel Analysis
0MKTG_C01_Q0002 Lead Management: Efficiency Reporting
0MKTG_C01_Q0004 Lead Management: History Reporting
0MKTG_C01_Q0005 Lead Management: Lost Leads
0MKTG_C01_Q0003 Lead Management: Qualification Level
0MKTG_C01_Q0102 Channel Mgmt.: Lead History
0MKTG_C01_Q0101 Channel Mgmt.: Top-n Lost Leads (Current Year)
0MKTG_C01_Q0100 Channel Mgmt.: Won Leads (Current Year)
Marketing Analyses
Market Exploration
Dun & Bradstreet External Market Data
D&B Marketing Universe for SAP BW
0DB_MC01_Q0001 D&B Marketing Analysis
0DB_MC01_Q0005 D&B GIS Penetration Analysis
0DB_MC01_Q0003 D&B Customer (%) vs. Norm (%)
0DB_MC01_Q0004 0DB_MC01_Q0004
0DB_MC01_Q0009 D&B Historical View
0DB_MC01_Q0015 D&B Historical View (Overview Loaded Data)
0DB_MC01_Q0002 D&B Marketing Details - All Businesses
0DB_MC01_Q0010 D&B Marketing Details - Customers
0DB_MC01_Q0011 D&B Marketing Details - Prospects
0DB_MC01_Q0007 D&B Tactical Data
0DB_MC01_Q0012 D&B Family Tree Analysis
Product Analyses
Cross-Selling
0CRM_CXS_Q0001 CRM Cross-Selling Analysis
0QM_CXS_Q0001 Cross-Selling Analysis
0CRM_CXS_Q0002 Source for CRM Cross-Selling Analysis
0DM_CXS_Q0002 Source for Cross-Selling Analysis
Product Analyses
Competitor Analysis
0CRM_PRCU_Q0002 Top Ten Listed Competitor Products
0CCP_IS01_Q0001 Customer Competitor Products
Customer Analyses
Fact Sheet Analysis
0CRM_FSC1_Q0002 Account Revenue
0CRM_FSC1_Q0001 Customer Service
0CRM_SOLDTO_Q0001 CRM Attributes (Fact Sheet)
0CSALMC02_Q009 Sales Pipeline for Fact Sheet
0CSRVMC01_Q0101 Service Overview
0CSAL_C07_Q0107 Expiring Service Contract Items
0CRM_ICWY_Q0101 Expiring Warranties
Customer Analyses
0BP_C00_Q0004 Queries for Business Partner Billing Data
0BP_C00_Q0006 Queries for Business Partner Sales Data
0BP_C00_Q0005 Queries for Business Partner Shipping Data
Customer Analyses
Queries for Migration Analysis
0CRMAIS01_Q0001 CRM ABC Migration analysis
0DMACIS01_Q0001 Comparison of ABC Classification and Clustering
0CRATIS01_Q0001
Comparison of CRM ABC Classification and CRM
Decision Tree
0DMAMC01_Q0004
Deviation of ABC Classification from Decision Tree
analysis
0CRMCIS01_Q0001 CRM Clustering Migration analysis
0DMCIS01_Q0001 Clustering Migration analysis
0CRCTIS01_Q0001
Comparison of CRM Clustering and CRM Decision
Tree
0DMCTIS01_Q0001 Comparison of Clustering and Decision Tree
0CRMTIS01_Q0001 CRM Decision Tree Migration analysis
0DMTIS01_Q0001 Decision Tree Migration analysis
Customer Analyses
Queries for Deviation Analysis
0CRMAMC01_Q0001
CRM ABC Deviation analysis relative to second
ABC Classification
RMAMC01_Q0002
CRM ABC Deviation analysis relative to first ABC
Classification
0DMAMC01_Q0001
ABC Deviation analysis relative to second ABC
Classification
0DMAMC01_Q0002
ABC Deviation analysis relative to first ABC
Classification
0CRMAMC01_Q0003
Deviation of CRM ABC Classification from CRM
Clustering analysis
0CRMCMC01_Q0003
Deviation of CRM Clustering analysis from CRM
ABC Classification
0DMAMC01_Q0003
Deviation of ABC Classification from Clustering
analysis
0DMCMC01_Q0003
Deviation of Clustering analysis from ABC
Classification
0CRMAMC01_Q0004
Deviation of CRM ABC Classification from CRM
Decision Tree analysis
0CRMTMC01_Q0003
Deviation of CRM Decision Tree analysis from CRM
ABC Classification
0DMAMC01_Q0004
Deviation of ABC Classification from Decision Tree
analysis
0DMTMC01_Q0003
Deviation of Decision Tree analysis from ABC
Classification
0CRMCMC01_Q0001
CRM Clustering Deviation analysis rel to 2nd
Clustering analysis
0CRMCMC01_Q0002
CRM Clustering Deviation analysis relative to first
Clustering
0DMCMC01_Q0001
Clustering Deviation analysis relative to second
Clustering
0DMCMC01_Q0002
Clustering Deviation analysis relative to first
Clustering analysis
0CRMCMC01_Q0004
Deviation of CRM Clustering analysis from CRM
Decision Tree
0CRMTMC01_Q0004
Deviation of CRM Decision Tree analysis from CRM
Clustering
0DMCMC01_Q0004
Deviation of Clustering analysis from Decision
Tree analysis
0DMTMC01_Q0004
Deviation of Decision Tree analysis from
Clustering analysis
0CRMTMC01_Q0001 CRM Decision Tree Deviation analysis rel to 2nd
DT analysis
0CRMTMC01_Q0002
CRM Decision Tree Deviation analysis rel to 1st DT
analysis
0DMTMC01_Q0001
Decision Tree Deviation analysis relative to
second DT analysis
0DMTMC01_Q0002
Decision Tree Deviation analysis relative to first
DT analysis
Customer Analyses
Prequeries for Deviation Analysis
0CRMAMC01_Q0005 CRM ABC analysis BPs in 2nd analysis
0CRMAMC01_Q0006 CRM ABC analysis BPs in 1st analysis
0CRMCMC01_Q0005 CRM Clustering analysis BPs in 2nd analysis
0CRMCMC01_Q0006 CRM Clustering analysis BPs in 1st analysis
0CRMTMC01_Q0005 CRM Decision Tree analysis BPs in 2nd analysis
0CRMTMC01_Q0006 CRM Decision Tree analysis BPs in 1st analysis
0DMAMC01_Q0005 ABC analysis BPs in 2nd analysis
0DMAMC01_Q0006 ABC analysis BPs in 1st analysis
0DMCMC01_Q0005 Clustering analysis BPs in 2nd analysis
0DMCMC01_Q0006 Clustering analysis BPs in 1st analysis
0DMTMC01_Q0005 Decision Tree analysis BPs in 2nd analysis
0DMTMC01_Q0006 Decision Tree analysis BPs in 1st analysis
Customer Analyses
0CRM_OLVM_Q0001 CRM CLTV Models
0CRM_OLVM_Q0002 CRM Sales: CLTV Models
0CRM_OLVF_Q0001 CRM CLTV Predictions
Cross-Application Performance Analyses
Queries for Cross-Application Performance Analyses
Activities, Opportunities and Sales
0SAL_DS01_Q0005 Activities by Category
0CSALMC01_Q010
Sales, Activities & Opportunities: Processing
Time/Sales Volumes
0CSALMC01_Q001 Sales, Activities & Opportunities; Number and
Volumes
Cross-Application Performance Analyses
Queries for Cross-Application Performance Analyses
Orders, Contracts and Complaints
0CSALMC03_Q0004 Yesterday's Incoming Orders
0CSALMC03_Q0003 Incoming Orders
0CSALMC03_Q0005
Incoming Orders (Returns, Credit and Debit
Memos)
0CSALMC03_Q001 Open Orders and Contracts
0CSALMC02_Q0005 Incoming Orders Returns (Inc. Credit Memos)
0CSALMC02_Q0006 Order Cancellation
Cross-Application Performance Analyses
Queries for Cross-Application Performance Analyses
Sales Funnel and Pipeline
0CSALMC02_Q0008 Campaign Funnel Analysis
0CSALMC02_Q001 Lead Funnel Analysis
0CSALMC02_Q005 OpportunityFunnel Analysis
0CSALMC02_Q007 Quotation Funnel Analysis
0CSALMC02_Q010 Sales Pipeline
0CSALMC02_Q002 Sales Pipeline Analysis
0CSALM_C02_Q0001 Sales Pipeline: Incoming Orders
0CSALMC02_Q003 Sales Pipeline: Forecast Reliability
Interaction Channel Analyses
Help Desk Analytics
0CSRV_C01_Q0202 Service Ticket Overview
0CSRV_C01_Q0201 Open Service Tickets
0CSRV_T01_Q0001 Open Service Ticket History
0CSRV_C01_Q0203 Average Lead Time
Interaction Channel Analyses
E-Mail Response Management System Analytics
0CRM_ER11_Q0001 E-Mail Response Management System Statistics
Interaction Channel Analyses
Interactive Scripting Evaluation
0CRM_CIC1_Q0001 IC: Interactive Scripting Evaluation (IC WinClient)
0CRM_ISE2_Q0001 IC: Interactive Scripting Evaluation (IC WebClient)
Interaction Channel Analyses
Interaction Statistics
0CRM_CTI_QABRT1 IC: Abandonment Rate
0CRM_CTI1_QCHAT_ABRT Abandonment Rate for Chat
0CRM_CTI1_QPUSH_REJ Number of Rejected Items for Push
0CRM_CTI1_QDRAB1 IC: Average Time to Abandonment
0CRM_CTI2_QASA1 IC: Average Speed of Answer
0CRM_CTI_QASA1 IC: Average Speed of Answer (in Time Intervals)
0CRM_CTI1_QCHAT_ASA Average Speed of Answer for Chat
0CRM_CTI1_QPUSH_ASA Average Speed of Answer for Push
0CRM_CTI2_QHDTM1 IC: Average Handling Times
0CRM_CTI_QHDTM1 IC: Average Handling Times (in Time Intervals)
0CRM_CTI1_QCHAT_AHT Average Handling Time for Chat
0CRM_CTI1_QPUSH_AHT Average Handling Time for Push
0CRM_CTI2_QSL01 IC: Service Level
0CRM_CTI_QSL01 IC: Service Level (in Time Intervals)
0CRM_CTI1_QCHAT_SL Service Level for Chat
0CRM_CTI2_QPUSH_SL Service Level for Push
0CRM_CTI2_QVOL1 IC: Connection Volume
0CRM_CTI1_QCVOL IC: Connection Volume (in Time Intervals)
0CRM_CTI1_QCHAT_VOL Volume of Chat Connections
0CRM_CTI2_QTRF01 IC: Transfers
0CRM_CTI1_QTRF01 IC: Transfers (in Time Intervals)
0CRM_CTI2_QPUSH_TRF Number of Transfers for Push
0CRM_CTI1_Q001 Interaction Statistics in Time Intervals (General)
Interaction Channel Analyses
Collections Management
0FC_MP25_Q0001 Interaction and Work Items (Outbound)
0CIC_MP45_Q0001 Interaction and Event (Inbound)
Interaction Channel Analyses
Real-Time Offer Management Analytics
CRM IC Real-Time Offer Management
0CRM_IC_RTOM_DS01_Q001 Real-Time Offer Management Agent Performance
0CRM_IC_RTOM_DS01_Q003
Real-Time Offer Management Agent Performance
on Specific Offers
0CRM_IC_RTOM_DS01_Q007
Real-Time Offer Management Agent Performance
Trend
0CRM_IC_RTOM_DS01_Q002 Real-Time Offer Management Offer Performance
0CRM_IC_RTOM_DS01_Q006
Real-Time Offer Management Offer Performance
Trend
0CRM_IC_RTOM_DS01_Q005
Real-Time Offer Management Comparison of Offer
Performance
0CRM_IC_RTOM_DS01_Q004
Real-Time Offer Management Customer
Transactions
0CRM_IC_RTOM_DS02_Q008
Real-Time Offer Management Predictor Changes
Over Time
0CRM_IC_RTOM_DS01_Q009 RTOM Query Max
0CRM_IC_RTOM_DS01_Q009_V012 Trend Analysis (Weekly)
0CRM_IC_RTOM_DS01_Q009_V013 Trend Analysis (Monthly)
0CRM_IC_RTOM_DS01_Q009_V014 Offer Performance Graph
0CRM_IC_RTOM_DS01_Q009_V015 Agent Performance Graph
0CRM_IC_RTOM_DS01_Q010 Agent Performance Graph
0CRM_IC_RTOM_DS01_Q010_V001 Agent Performance (Last Day)
0CRM_IC_RTOM_DS01_Q010_V002 Agent Performance on RTOM Offer (Last Day)
0CRM_IC_RTOM_DS01_Q010_V003 Offer Performance (Last Day)
0CRM_IC_RTOM_DS01_Q010_V004 Offer Performance by Recipient Profiles (Last Day)
0CRM_IC_RTOM_DS01_Q011 RTOM Query Last 7 Days
0CRM_IC_RTOM_DS01_Q011_V001 Agent Performance (Last 7 Days)
0CRM_IC_RTOM_DS01_Q011_V002 Agent Performance on RTOM Offer (Last 7 Days)
0CRM_IC_RTOM_DS01_Q011_V003 Offer Performance (Last 7 Days)
0CRM_IC_RTOM_DS01_Q011_V004
Offer Performance by Recipient Profiles (Last 7
Days)
0CRM_IC_RTOM_DS01_Q011_V005 Trend Analysis (Last 7 Days)
0CRM_IC_RTOM_DS01_Q012 Customer Transaction
0CRM_IC_RTOM_DS02_Q009 Predictor Change
Interaction Channel Analyses
Partner and Channel Analytics
0CSAL_C01_Q0100 Channel Mgt.: Activity History
0CSALMC01_Q0100
Channel Mgt.: Activities, Opportunities, and Sales
Orders by Country
0CSAL_C01_Q0103
0CRM_C04_Q0101 Channel Mgt.: Expected Sales volumec
0CSALMC02_ Q0100 Channel Mgt. : Lead Funnel Analysis
0CSALMC02_Q0101 Channel Mgt.: Opportunity Funnel Analysis
0CRM_C04_Q0100
Channel Mgt.: Opportunities (Status: Open/In
Progress)
0CSALMC02_Q0102 Channel Mgt.: Quotation Funnel Analysis
0CSALMC02_Q0103 Channel Mgt. : Sales Pipeline Analysis
0CHM_C01_Q0001 Channel Manager Partner Base
0CHM_C01_Q0002 Channel Partner Customer Base
Service Analyses
Planned Services Analysis
0CRM_FOCS_Q0001 Resource Requirements and Service Volume
0CRM_FOCS_Q0002
Resource Requirements and Service Volume
(Order Level)
0CRM_FOCS_Q0003 Comparison of Service Plan Simulations
0CRM_FOID_Q0001 Determine ID of Last Service Plan Simulation
Service Analyses
Service Contract and Quotation Analysis
0CSAL_C07_Q0101 Highest-Revenue Products in Service Contracts
0CSAL_C07_Q0102 Top-Selling Products in Service Contracts
0CSAL_C07_Q0103 Profit per Product in Service Contracts
0CSAL_C07_Q0104 Profit-Sales Ratio per Product in Service Contracts
0CSAL_C07_Q0105 Variance Analysis per Product in Service Contracts
0CSAL_C07_Q0201 Product Analysis in Service Contracts
0CSRVMC03_Q0101 Changes in Processing Volumes
0CSAL_C07_Q0106 Remaining Term of Service Contracts
0CRM_PRLI_Q0101 Top-Selling Products in Product Lists
0CRM_SCOL_Q0101
Number of Service Contracts per Installed Base
Category
0CSRVMC06_Q0101 Installed Bases Without a Valid Service Contract
0CSAL_C07_Q0107 Expiring Service Contract Items
0CSRV_C02_Q0101 Profitability of Service Contracts
Service Analyses
Warranty Analysis
0CRM_ICWY_Q0101 Expiring Warranties
0CRM_IOW1_Q0101 Warranty Usage List
0CRM_IOW1_Q0102 Warranty Expiration Analysis
0CRM_PRI_Q0108 Warranty Entitlement Analysis
0CRM_CODT_Q0102 Warranty Costs Analysis
Service Analyses
Service Order and Quotation Analysis
0CSRV_C01_Q0101 Average Order Volumes
0CSRV_C01_Q0102 Rate of Order Completion
0CSRV_C01_Q0103 0CSRV_C01_Q0103
0CRM_PRI_Q0101 Delayed Services with Requested-By Date
0CRM_PRI_Q0102 Services on Schedule with Requested-By Date
0CRM_PRI_Q0103 Delayed Services with Service Level Agreement
Date
0CRM_PRI_Q0104
Services on Schedule with Service Level
Agreement Date
0CRM_PRI_Q0105 Delayed Services: Order Value
0CRM_PRI_Q0106 Planning Accuracy
0CRM_PRI_Q0201 Service Compliance
0CSRVMC03_Q0101 Changes in Processing Volumes
0CSRVMC04_Q0101 Complaint Ratio by Product
0CSRV_C01_Q0104 Analysis of Incoming Channels for Service Orders
0CRM_PRI_Q0107 Accounting Indicator Analysis
0CRM_QTIC_Q0101 Service Order Quotation Success Analysis
0CRM_QTIC_Q0102 Service Order Quotation Rejection Analysis
0CRM_QTIC_Q0103 Service Order Quotation Expiration Analysis
0CRM_QTIC_Q0104
Service Order Quotation Expected Revenue
Analysis
Service Analyses
Cost and Revenue Analysis
0CRM_CODT_Q0101 Material Costs and Labor Costs
0CSRVMC05_Q0101 Changes in Overall Controlling
0CSRVMC05_Q0102 Highest-Revenue Sold-To Parties
0CSRVMC05_Q0103 Profit per Sold-To Party
0CSRVMC05_Q0104 Profit-Sales Ratio per Sold-To Party
0CSRVMC02_Q0106 Variance Analysis per Product
0CSRVMC05_Q0201 Sold-To Party Analysis
0CSRVMC02_Q0101 Changes in Business Volumes
0CSRVMC02_Q0102 Highest-Revenue Products
0CSRVMC02_Q0103 Top-Selling Products
0CSRVMC02_Q0104 Profit per Product
0CSRVMC02_Q0105 Profit-Sales Ratio per Product
0CSRVMC05_Q0105 Variance Analysis per Sold-To Party
0CSRVMC02_Q0201 Product Analysis
0CSRVMC01_Q0101 Service Overview
0CSRVMC02_Q0107 Share of Revenue of Products
Service Analyses
Complaints and Returns Analysis
0CSAL_C09_Q0101 Number of Service Complaints
0CSRVMC04_Q0101 Complaint Ratio by Product
0CSRVMC03_Q0101 Changes in Processing Volumes
Service Analyses
Case Management Analysis
0CRM_CMG2_Q0102 Controlling Analysis for Cases
0CRM_CASE_Q0101 Case Workload Analysis
0CRM_CASE_Q0102 Analysis of Sensitive Cases
0CRM_CASE_Q0103 Planned Date of Case Closure
0CRM_CMGL_Q0101
Case Relationship Analysis for Linked Business
Partner
0CRM_CMGL_Q0102 Case Relationship Analysis for Linked Products
0CRM_CMG1_Q0101 Case Escalation Analysis
0CRM_CMG2_Q0101 Status Overview for Documents in Cases
Service Analyses
IT Service Management Analytics
0SRQ_C10_Q0002 Reported Service Request
0SRQ_C11_Q0001 Reported Problems
0CSRVMC05_Q0001 Reported Requests for Change
0CSRVMC05_Q0001 Reported Requests for Change
0CSRVMC05_Q0002 SLA Compliance of Requests for Change
0CSRVMC05_Q0003 Closure Rate for Requests for Change
0CSRVMC05_Q0004
Number and Percentage of Approved Requests for
Change
0CSRVMC05_Q0005
Objects with Highest Number of Requests for
Change
0CSRVMC05_Q0006
IBases with Highest Number of Requests for
Change
0CSRVMC05_Q1001 RFC Priority Total
0CSRVMC05_Q1002 RFC Priority Individual
0CSRVMC05_Q1003 RFC Category by Subject
0CSRVMC05_Q1004 RFC Category by Reason
0CSRVMC05_Q1005 RFC IBase Top 5
0CSRVMC05_Q1006 RFC Object Top 5
0CSRVMC05_Q1007 RFC Ref. Product Top 5
0CSRVMC05_Q1009 RFC Service Org. Top 5
0CSRVMC05_Q1010 RFC Service Team Top 5
0CSRVMC05_Q1011 RFC Sold-To Party Top 5
0CSRVMC05_Q1012 RFC Duration
0CSRVMC05_Q1013 RFC Sales Org. Top 5
0SRQ_C10_Q0002 Reported Service Request
0SRQ_C10_Q0003
Average Work and Total Duration of Service
Requests
0SRQ_C10_Q0004 Service Level Compliance of Service Requests
0SRQ_C10_Q0005 IBases with Highest No. of Service Requests
0SRQ_C10_Q0006 Objects with Highest No. of Service Requests
0SRQ_C10_Q0007 Products with Highest No. of Service Requests
0SRQ_C10_Q0008 Service Request Closure Rate
0SRQ_C10_Q1001 SRQ Priority Total
0SRQ_C10_Q1002 SRQ Priority Individual
0SRQ_C10_Q1003 SRQ Category by Subject
0SRQ_C10_Q1004 SRQ Category by Reason
0SRQ_C10_Q1005 SRQ IBase Top 5
0SRQ_C10_Q1006 SRQ Object Top 5
0SRQ_C10_Q1007 SRQ Ref. Product Top 5
0SRQ_C10_Q1008 SRQ Sales Org. Top 5
0SRQ_C10_Q1009 SRQ Service Org. Top 5
0SRQ_C10_Q1010 SRQ Service Team Top 5
0SRQ_C10_Q1011 SRQ Sold-To Party Top 5
0SRQ_C10_Q1012 SRQ Duration
0SRQ_C11_Q0001 Reported Problems
0SRQ_C11_Q0002 SLA Compliance of Problems
0SRQ_C11_Q0003 Average Work and Total Duration of Problems
0SRQ_C11_Q0004 Closure Rate of Problems
0SRQ_C11_Q0005 Objects with Highest No. of Problems
0SRQ_C11_Q0006 IBases with Highest No. of Problems
0SRQ_C11_Q1001 Problem Priority Total
0SRQ_C11_Q1002 Problem Priority Individual
0SRQ_C11_Q1003 Problem Category by Subject
0SRQ_C11_Q1004 Problem Category by Reason
0SRQ_C11_Q1005 Problem IBase Top 5
0SRQ_C11_Q1006 Problem Object Top 5
0SRQ_C11_Q1007 Problem Ref. Product Top 5
0SRQ_C11_Q1008 Problem Sales Org. Top 5
0SRQ_C11_Q1009 Problem Service Org. Top 5
0SRQ_C11_Q1010 Problem Service Team Top 5
0SRQ_C11_Q1011 Problem Sold-To Party Top 5
0SRQ_C11_Q1012 Problem Duration
Service Analyses
Strategic Service Planning
CSRVPLAN_Q0101 Planned / Actual Comparison
Service Analyses
Timestamp Service Analysis
0CRM_TSSC_Q0101 Performance Key Figure Comparison Table
0CRM_DTRC_Q0101 Processing Lifecycle Performance Analysis
Entitlement Analyses
Strategic Service Planning
0EA_OVERALL Overall Entitlement Report
0EA_DREAB Deposit Refund Entitlement Account Balance
0EA_DRELR Deposit Refund Entitlement Liability Report
Industry-Specific Analyses
High Tech
Entitlement Management
0HTBPLIC_Q0001 Software Entitlements of a Business Partner
0HTBPLIC_Q0002
Software Entitlements of a Group of Business
Partners
Industry-Specific Analyses
Consumer Products
Sales and Marketing
Sales and Trade Promotions
0CP_SLSC1_Q0005 Orders/Deliveries/Invoices
0CP_SLSC1_Q0013 Current Orders (Quantities)
0CP_SLSC1_Q0012 Current Orders (Values)
0CP_SLSM1_Q0009 Benchmark Conditions
0CP_SLSM1_Q0010 Benchmark Conditions
0CP_SLSM1_Q0004 Selected Key Figures Benchmark
0CP_SLSC1_Q0016 Contribution Margin 1
0CP_SLSC6_Q0010 Business Partner for Indirect Promotions
0CP_SLSC6_Q0002
Business Partner Sales and Budget (Planned –
Actual)
0CP_SLSCA_Q0002 Business Partner Sales and Budget (SU)
0CP_SLSC6_Q0009 Indirect Promotions
0CP_SLSCA_Q0009 Indirect Promotions (SU)
0CP_SLSC1_Q0015 Cannibalization
0CP_SLSC1_Q0004 Internal Sales
0CP_SLSC1_Q0011 Deliveries/Returns/Credit Memos
0CP_SLSM1_Q0014 Net Revenue: Top N Products
0CP_SLSC1_Q0010 New Products
0CP_SLSM1_Q0013 Plan/Plan Comparison Conditions (%)
0CP_SLSM1_Q0006 Plan/Plan Comparison Conditions
0CP_SLSM1_Q0012 Plan/Plan Comparison Net Revenue
0CP_SLSC1_Q0006 Price Dependency of Sales
0CP_SLSC6_Q0005 Promotion Budget Availability
0CP_SLSCA_Q0005 Promotion Budget Availability (SU)
0CP_SLSC6_Q0007 Promotion Portfolio Analysis
0CP_SLSCA_Q0007 Promotion Portfolio Analysis (SU)
0CP_SLSC6_Q0006 Promotion Uplift (Planned-Actual)
0CP_SLSCA_Q0006 Promotion Uplift (Planned and Actual) (SU)
0CP_SLSC6_Q0003 Regular Sales and Promotion Sales
0CP_SLSC6_Q0008 ROI - Top 10 Promotions
0CP_SLSCA_Q0008
ROI - Top 10 Promotions with Business Partners
(SU)
0CP_SLSM1_Q0011 Status Conditions
0CP_SLSM1_Q0003 0CP_SLSM1_Q0003
0CP_SLSC1_Q0014 Third-Party Business - Quantity
0CP_SLSC1_Q0007 Third-Party Business - Value
0CP_SLSC6_Q0001 Trade Promotion: Scoring: Uplift Factor (Training)
0CP_SLSCA_Q0001
Trade Promotion: Scoring: Uplift Factor (Training)
(SU)
0CP_SLSO1_Q0001 Trade Promotion: Scoring: Uplift Factor
(Prediction)
0CP_SLSC1_Q0002 Sales Development/Customer by Quarter
0CP_SLSC1_Q0003 Sales Development/Product by Quarter
0CP_SLSC1_Q0001 Sales Development by Month
0CP_SLSC1_Q0009 Sales Deal / Annual Comparison
0CP_SLSC1_Q0008 Sales Deals in a Time Period
0CSAL_C01_Q0022 Previous Months’ Sales Activities
0CP_SLSC6_Q0004 Preliminary Evaluation of a Promotion
0CP_SLSCA_Q0004 Preliminary Evaluation of a Promotion (SU)
0CP_SLSM1_Q0005 Target Conditions
0CP_SLSM1_Q0001 Net Revenue Target
0CP_SLSM1_Q0002 Time Series Conditions
0CP_SLSM1_Q0008
Net Revenue Time Series and Billing Quantity in
Sales Units
0CP_SLSCA_Q0011 Channel Peformance by Brand/Category YTD
0CP_SLSCA_Q0012 Promotion Tactic Effectiveness
0CP_SLSCA_Q0013 Brand Performance
0CP_SLSCA_Q0014 Trend in Brand Shipments
0CP_SLSCA_Q0015 Trade Promotions Channel Overview
0CP_SLSCA_Q0016 Brand Promotion Budget Availability
0CP_SLSM1_Q0031 Trade Promotions Currently Running
0CP_SLSM1_Q0032 Current Promotion Product Details
0CP_SLSM1_Q0030 KPI Overview: Promotions, Last 12 Weeks
0CP_SLSM1_Q0028 Promotion Actual Versus Plan, Last Twelve Weeks
0CP_SLSM1_Q0029 KPI Overview Promotions Year-to-Date
0CP_SLSM1_Q0027 Promotion: Actual Versus Plan, Year-to-Date
0CP_MP04_Q0006 KPI Overview Logistics, Last Twelve Weeks
0CP_MP04_Q0005
Logistics Performance Trend, Last Twelve Weeks
0CP_MP04_Q0003 KPI Overview Logistics, Year-to-Date
0CP_MP04_Q0002 Logistics Performance Trend, Year-to-Date
0CP_MP04_Q0004
Logistics Performance by Product, Last Twelve
Weeks
0CP_MP04_Q0001 Logistics Performance by Product, Year-to-Date
0CP_SLSM1_Q0026
Revenue and Profit Trend with a Business Partner,
Last Twelve Weeks
0CP_SLSM1_Q0023
Revenue and Profit Trend with a Business Partner,
Year-to-Date
0CP_SLSM1_Q0025
Actual Versus Plan with a Business Partner, Last
Twelve Weeks
OCP_SLSM1_Q0022
Actual versus Plan with a Business Partner, Year-
to-Date
0CP_SLSM1_Q0024 Profit and Loss Statement, Last Twelve Weeks
0CP_SLSM1_Q0021 Profit and Loss Statement, Year-to-Date
Industry-Specific Analyses
Consumer Products
Sales and Marketing
Trade Promotion Management
0CP_SLSC6_Q0010 Business Partner for Indirect Promotions
0CP_SLSC6_Q0002
Business Partner Sales and Budget (Planned –
Actual)
0CP_SLSC6_Q0009 Indirect Promotions
0CP_SLSC6_Q0005 Promotion Budget Availability
0CP_SLSC6_Q0007 Promotion Portfolio Analysis
0CP_SLSC6_Q0006 Promotion Uplift (Planned-Actual)
0CP_SLSC6_Q0003 Regular Sales and Promotion Sales
0CP_SLSC6_Q0008 ROI - Top 10 Promotions
0CP_SLSC6_Q0001 Trade Promotion: Scoring: Uplift Factor (Training)
0CP_SLSO1_Q0001
Trade Promotion: Scoring: Uplift Factor
(Prediction)
0CSAL_C01_Q0022 Previous Months’ Sales Activities
0CP_SLSC6_Q0004 Preliminary Evaluation of a Promotion
Industry-Specific Analyses
Consumer Products
Sales and Marketing
Syndicated Data
0CP_SLSC3_Q0001 Market Share
0CP_SLSC3_Q0002 Retail Sales and (EQU)
0CP_SLSC3_Q0003 Baseline and Incremental Share (EQU)
0CP_SLSC3_Q0004 Baseline and Incremental Share (Sales)
0CP_SLSC3_Q0005 Comparison to Competition - YTD
0CP_SLSC2_Q0001 Pipeline Analysis
0CP_SLSC2_Q0002 Sales Deal Pipeline
0CP_SLSC2_Q0003 Contribution Margin and Market Share
0CP_SLSC2_Q0004 Retail Margin
0CP_SLSC2_Q0005 Stock in ACNielsen Market
0CP_SLSC5_Q0001 Retail Sales and Retail Baseline Sales
0CP_SLSC3_Q0010 Brand: Market Share and Distribution
Industry-Specific Analyses
Consumer Products
Sales and Marketing
Assortment Agreement
0CP_SLSM2_Q0001 Assortment Agreement Benchmark
0CP_SLSM2_Q0002 Assortment Agreement Benchmark – Overview
0CP_SLSM2_Q0003 Status: Distribution and Out-of-Stock
0CP_SLSM2_Q0004 Status: Assortment Agreement
Industry-Specific Analyses
Consumer Products
Inventory Management
0CP_IC_C1_Q0001 Stock Development - Quantity
0CP_IC_C1_Q0002 Stock Development - Value
0CP_IC_C1_Q0003 Stock Development – Consignment Stock
0CP_IC_C1_Q0004
Valuated Average Stock and Warehouse Inventory
Turn
0CP_IC_C1_Q0005 Issues versus Stock
0CP_IC_C1_Q0006 Return Deliveries from Warehouse
0CP_IC_C1_Q0007 Stock Corrections
0CP_IC_C1_Q0008 Stock Minimum Previous Two Months
0CP_IC_C1_Q0009 ABC Stock Analysis
0CP_IC_C1_Q0010 Old Stock of Raw Materials and Packaging
0CP_IC_C1_Q0011 Old Stock of Finished Products and Trading Goods
Industry-Specific Analyses
Consumer Products
Procurement
0CP_PURC1_Q0001 Purchase Order/Goods Receipt/Invoice (Quantity)
0CP_PURC1_Q0002 Internal Deliveries
0CP_PURC1_Q0003 Returns to Vendor - Quantities
0CP_PURC1_Q0004 Purchase Orders/Scheduling Agreements
0CP_PURC1_Q0005 Vendor Reliability (Quantity)
0CP_PURC1_Q0006 On-Order Stock
0CP_PURC1_Q0007 Delivery Reliability (Quantity/Date
0CP_PURC1_Q0008 Cost Price Development - Previous Six Months
0CP_PURC1_Q0009 Returns to Vendor - Value
0CP_PURC1_Q0010 Returns to Vendor - Items
0CP_PURC1_Q0011 Purchase Order/Goods Receipt/Invoice (Value)
0CP_PURC1_Q0012 Vendor Overview
Cross-Scenario Analyses
Installed Base Analysis
Queries for the SAP Enterprise Portal
0CRM_IBCO_Q0101 Installed Base Analysis by Location
0CRM_IBCO_Q0104 Installed Base Analysis by Business Partner
0CRM_IBCO_Q0102 Analysis of Products in Installed Bases
0CRM_IBCO_Q0103
Analysis of Individual Objects in IBase
Components
Cross-Scenario Analyses
Installed Base Analysis
0SAL_DS01_Q0005 Activities by Category
0CSAL_C01_Q0004 Active/Passive Analysis
0CSAL_C01_Q0023 Activities/Items per Activity Partner
0SAL_DS01_Q0002
Activities per Category (Employee Responsible,
Document Level)
0CSAL_DS01_Q004 Activity Details
0CSAL_C01_Q0016 Activity History
0CSAL_C01_Q0021 Activity Partner with Open Activities
0SAL_DS01_Q0003
Activity Partners w/ Open Activities (Employee
Resp, Doc. Level)
0SAL_DS01_Q001 Date of Last Activity
0SAL_DS01_Q0010 Date of Next Activity
0CSAL_C01_Q0005 Distribution of Activities per Organizational Unit
0CSAL_C01_Q0003 Intensity of Customer Care (Activity Partner)
0CRM_C01_Q0018
Intensity of Customer Care by Employee (Sales
Manager Portal)
0CSAL_C01_Q0019
Intensity of Customer Care by Partner (Sales
Manager Portal)
0CSAL_C01_Q0001 Intensity of Customer Care (Employee)
0CSAL_C01_Q0002 Intensity of Customer Care (Owner)
0SAL_C01_Q0009 Last 20 Closed Activities
0CSAL_C01_Q0013 My Team's Planned Activities
0CSAL_C01_Q0020 Number of Activities per Category
0CRM_C08_Q0002 Number of Samples Distributed in Current Year
0CRM_C08_Q0003 Number of Samples per Batch and Contact Person
0CRM_C01_Q0017 Planned Activities
0CRM_C08_Q0001 Pre-Sales Investment in Activity Partner
0CSAL_C01_Q0022 Previous Months’ Sales Activities
0CSAL_C01_Q0006 Success/Failure Analysis
0CSAL_C01_Q0015 Success/Failure Analysis (Sales Manager Portal)
0CSAL_C01_Q0024
Activities (One Order and Interaction Objects) per
Campaign
Cross-Scenario Analyses
Billing Analysis
0BE_C01_Q0001 Number of Billing Documents
0BE_C01_Q0002 Canceled Billing Documents
Cross-Scenario Analyses
Case Management Analysis
0CRM_CMG2_Q0102 Controlling Analysis for Cases
0CRM_CASE_Q0101 Case Workload Analysis
0CRM_CASE_Q0102 Analysis of Sensitive Cases
0CRM_CASE_Q0103 Planned Date of Case Closure
0CRM_CMGL_Q0101
Case Relationship Analysis for Linked Business
Partner
0CRM_CMGL_Q0102 Case Relationship Analysis for Linked Products
0CRM_CMG1_Q0101 Case Escalation Analysis
0CRM_CMG2_Q0101 Status Overview for Documents in Cases
Cross-Scenario Analyses
CRM Incentive and Commission Management
0CRM_ICC1_Q0101 Commissions on Level Sales Rep./Sales Manager
0CRM_ICC1_Q0103 Commissions Overview Year to Year
Advantages
1. Reporting Directory contains technical names of all standard content queries which can help BI
Reporting Consultants for prototyping purpose.
2. This directory categorizes information according to each functional area which can directly be mapped
to business requirement.
3. This can serve as a lookup guide while gathering requirements for SAP BW-CRM reports from business
users during Blueprinting phase of the project.
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