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CSC342 : Computer Applications to Business – 2
Muhammad Umair
http://www.m-umair.com
CSC342 : Introduction
• Course introduction • Instructor’s introduction • Class introduction • Course website & resources• Grading policy • Comments / Views / Questions ?
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Electronic Commerce (EC)
• Electronic Commerce
Electronic commerce (EC) refers to using the
Internet and intranets
to purchase, sell, transport, or trade data, goods, or services.
Ref: Electronic Commerce, Efraim Turban
An intranet is a corporate or government internal networkthat uses Internet tools, such as Web browsers and Internetprotocols.
An extranet is a network that uses Internet technology to linkintranets of several organizations in a secure manner
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Electronic Commerce
• Electronic Business
Conducting all kinds of business online such as
servicing customers, collaborating with business partners, delivering e-learning,conducting electronic transactions within an organization.
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Electronic Commerce History
• Brief History
Early 1970s when money was transferred electronically, mostly among financialInstitutions.
Electronic data interchange (EDI) , a technology used to enable the electronically transfer of routine documents.
Introduction of www in 1990s.Shift from B2C -> B2B -> B2E
Social Networks in 2005.
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Electronic Commerce History
• The Google Revolution
Class discussion
Ref: Electronic Commerce, Efraim Turban
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Electronic Commerce History
• Initial EC Failures
What could be the reason(s) ?
Class discussion
Ref: Electronic Commerce, Efraim Turban
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Major EC Concepts
• Pure Versus Partial EC
There are eight possible combinations.
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
EC Organizations
• EC Organizations
Brick-and-mortar (Old Economy)
Pure-play (All virtual)
Click-and-mortar (Some EC activity)
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
E-Marketplace
• e-marketplace
An online location where buyers and sellers conduct commercial transactionsuch as selling goods, services, or information.
Identify at least five e-marketplaces?
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
EC Framework
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Classification of EC
• Classifications
Business-to-Business (B2B)Business-to-Consumer (B2C)Business-to-Business-to-ConsumerConsumer-to-Business (C2B)Intra-business ECBusiness-to-Employees (B2E)Consumer-to-Consumer (C2C)Collaborative CommerceE-Government
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Major drivers of e-commerce growth
Ref: Electronic Commerce, Efraim Turban
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Web 2.0
• Basics of Web 2.0
Its second generation of Internet-based tools and services* that enables users toeasily generate content, share media, and communicate and collaborate, ininnovative ways.
*such as wikis, RSS(Rich site summary) feeds, blogs, and microblogs (e.g.,Twitter)
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Social Computing
• Social Computing and its Tools
Social computing refers to a computing system that involves social interactionsand behaviors.
It is performed with a set of tools that includes blogs, wikis, social networkservices, and other social software tools, and social marketplaces.
Can social computing effect a business ?
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Social Media
• Social Media
Social media involves user generated online text, image, audio, and video contentthat are delivered via Web 2.0 platforms and tools.
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Virtual World
• Virtual World
It is a 3-D computer-based simulated environment built and owned by itsresidents. In addition to creating buildings, people can create and share cars,clothes, and many other items. Community members inhabit virtual spaces andinteract and socialize via avatars.
Examples ?
Ref: Electronic Commerce, Efraim Turban
http://www.m-umair.com
Homework
Write a one page note on impact of E-Commerce on your life?
Ref: Electronic Commerce, Efraim Turban