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C U S T O M E R C O M M U N I C A T I O N R O U N D T A B L E # 9
C O V I D - 1 9 S U P P O R T S E R I E S
M A Y 2 1 , 2 0 2 0
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P I V O T
Agenda
1. Opening Thoughts• Dave Nieuwstraten, CEO
2. Video Strategy• Annie Mordhorst
Account Executive3. Videos on the Digital Landscape
• Jenny Green Digital Marketing Manager
4. Open Forum • Aaryn Slafky, Director of CX
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P I V O T
My Grandfather
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P I V O T
My Dad
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P I V O T
All gave some.
Some gave all.
We join you in remembering
others this Memorial Day.
This complimentary video is available on our COVID-19 Resources page.
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Getting better customerengagement through video
P I V O T
P
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A few stats to consider:
P I V O T
• Video and live video are among the top two most used social media content types to increase audience engagement.
• 83% of video marketers say video has helped them generate leads.• 93% of brands got a new customer because of a video on social media.
• More than 50% of consumers prefer video content over other forms of content such as emails, social, and blogs.
• 87% of people say they would like to see more video from brands.• This year, over 75% of the world's mobile data traffic will be video.• 90% of customers say videos help them make buying decisions.
Sources: https://www.hubspot.com/marketing-statistics, https://www.wyzowl.com/video-marketing-statistics-2019/, https://www.facebook.com/business/news/insights/shifts-for-2020-multisensory-multipliers
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With the Coronavirus, consumers have been even hungrier for video content.
P I V O T
P
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You've probably seen the headlines:
P I V O T
“Covid-19 is a short-term boon to streaming services”
- The Economist
“Americans are streaming 8 hours a day during coronavirus lockdown”
- New York Post
“COVID-19 Pushes Up Internet Use 70% And Streaming More Than
12%, First Figures Reveal”- Forbes
“Streaming in the time of Covid-19: YouTube follows Netflix, limits quality to SD for beating bandwidth stress”
- The Economic Times
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Let's give the people what they want.
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Things to remember:
P I V O T
1. Start with "Would I want to watch the video I'm about to make?”
2. Analyze what you like about engaging videos you see elsewhere – and borrow it.
3. Remember that your video is there to aid sales, not make the sale.
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4 goals for creating engaging video content:
P I V O T
1. Make it about the customer vs. the company.2. Focus on emotion. 3. Choose a topic you're uniquely positioned or
qualified to deliver in order to add credibility.4.Find the story.
Note: These tips apply to more than just video!
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P I V O T
The Coronavirus shouldn't prevent you from making videos or derail your existing video strategy.
This is an opportunity to get creative.
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Examples:
P I V O T
Make it about the customer vs. the company.
Focus on emotion.
Choose a topic you're uniquely positioned or qualified to deliver in order to add credibility.
Find the story.
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Example:
P I V O T
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P I V O T
Make it about your customer vs. the company.
Focus on emotion.
Choose a topic you're uniquely positioned or qualified to deliver in order to add credibility.
Find the story.
Example:
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Once our video is made,how do we get it seen?
P I V O T
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YOUTUBE FACEBOOK NETFLIX AMAZON INSTAGRAM HULU SNAPCHAT TWITTER NONE OF THE ABOVE
0%
10%
20%
30%
40%
50%
60%
70%
80%
Where do you currently watch video content online?
P
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P I V O T
YouTube and Facebook are the top video channels in
the U.S.
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Video48%
Social Media23%
News Articles16%
Blog Posts5%
Product Pages3%
What content do/would you share with friends?
Video Social Media News Articles Blog Posts Product Pages
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P I V O T
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Video on YouTube
P I V O T
• 30 million daily visitors.
• 5 billion videos watched daily.
• YouTube is inexpensive with CPVs averaging 7 cents.
• Video formats include:• Skippable in-stream• Non-skippable in-stream• Video discovery• Outstream ads• Bumper ads
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Video on Google
P I V O T
• Reach ~2 million websites.
• Reach up to 90% of people on the internet.
• Videos can target demographic groups, interests and behaviors, events, remarketing, and more.
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Video on Social Media
P I V O T
• Highly targetable.
• Inexpensive: Average cost of ThruPlays is 10 cents.
• Tip: Users watch 85% of Facebook videos without sound, so create with sound-off in mind.
• Used closed captions
• Tip: Fit your video to fit the medium.
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Video on Social Media
P I V O T
• Tip: Build surprise and delight• People look at video
content 5x more than static content.
• Tip: Make it short and sweet• Average view rate for our
client videos are between 5-6 seconds.
• Use teasers that point to longer form videos.
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Tips for Using Video in Email Marketing
P I V O T
• Using “video” in your subject line can increase open rates by 19%.
• Video thumbnails can increase clicks by 50%.
• Enable auto-play but without audio (include captions).
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Tips for Using Video in Email Marketing
P I V O T
• Place your video under a short line or two of copy introducing it.
• Consider animated thumbnails to drive additional visual interest.
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Open Forum
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Video Examples:
P I V O T
Next Roundtable:Thursday, May 28 11 am PT/2 pm ETRoundtable #10: Customer Experience
https://info.askpivot.com/en/covid-19-support-series-videos
Free Memorial Day Video:https://askpivot.com/covid-19/social-posts/
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What impact has video had on your marketing efforts?
O P E N F O R U M
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Thinking back to a company video that really spoke to you or was memorable, what made it memorable?
O P E N F O R U M
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How has your use of video changed?
O P E N F O R U M
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askpivot.com/COVID-19
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https://info.askpivot.com/become-a-pro
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A S K P I V O T . C O M