Download - Customer Fiori Interest Groups
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer
Agenda
What is SAP Fiori?
What are SAP Fiori Customer Interest Groups?
What are the collaboration opportunities?
What is there to expect?
How to join the interest group?
Additional information
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 4 Customer
Fiori in a nutshell
SAP Fiori is the new user experience (UX) for SAP software.
It applies modern design principles for a completely
reimagined user experience.
SAP Fiori UX represents a personalized, responsive and
simple user experience across devices and deployment options.
For the definition of SAP Fiori apps, we are following
a role-based user experience
for enterprise-wide engagement across lines of business.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 6 Customer
Definition and goal
Definition
The SAP Fiori Customer Interest Group is open to you as customers
interested to work with us on defining and improving SAP Fiori.
It is organized by LoB areas, industries, and SAP solutions which are focus
areas for Fiori development now and in the future.
Goal
We want to develop a relationship that extends over more then one
development cycle and collaborate with you as end users as well as
interested subject matter experts on an ongoing basis.
The exact collaboration needs and time frame for a Fiori App are
determined and will be communicated by the area responsible when
known.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 7 Customer
LoB areas, industries, and SAP solutions in focus
SAP Fiori Customer Interest Groups @ Customer Influence
• Asset Management
• Environment, Health, and Safety
• Human Resources
• IT Management
• Research and Development, Engineering (SAP PPM,
SAP PS)
• Retail and Multichannel
• Customer Engagement & Commerce (CEC)
• Finance
• Governance Risk and Compliance (GRC)
• Idea to Delivery (SAP PP, SAP QM, SAP SCM)
• Sourcing to Pay (SAP MM, SAP MM-PUR, SAP SRM)
• Transportation & Logistics (T&L)
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 8 Customer
If you register for a working group, you:
• can be involved as an end-user in validation activities to help us to
understand your real needs
• agree in general to be informed about future SAP Fiori engagements
• will benefit from regular product update events
such as the quarterly Co-Innovation Forums and the Co-Innovation Calls
• will receive invitations to concrete engagement projects
• can de-register from the working group at any time
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 9 Customer
Before collaboration can begin,
we will check if the
Feedback Agreement document
is already in place.
We will contact you if action needs
to be taken.
Once signed, this is applicable
for any app or other project.
Feedback Agreement
Ensure
Non-disclosure
SAP Feedback Agreement
Customer
Commitment
Clarity on Intellectual
Property
Project Independent
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 11 Customer
3 Collaboration opportunities
SAP customers & end-users are
at the heart of Fiori apps design
• Portfolio & Roadmap Definition
• Design Phase
• Development
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 12 Customer
3 Collaboration opportunities in detail
Portfolio, Roadmap
Definition
Develop the right apps
We analyze the most frequently used
functionalities and define a list of use
cases and roles.
You validate the selected use
cases and roles that drive value
in your organization.
Development
Develop the apps right
We setup regular user validation
sessions to review apps in
implementation.
Designers, user researchers, and
developers capture your input and
roll-in the feedback to further
improve the apps until delivery.
Your users validate and give
feedback up until the release
of the app.
Design Phase
Design the apps right
We start with the description of the main
user (persona) for a group of apps and
then design initial screen flows.
Once these are available, we engage with
real end users and validate the persona,
the use cases, and the initial designs.
Your users give feedback.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 14 Customer
Planned activities and estimated efforts
• Regular participation in the SAP Fiori Customer Co-Innovation calls (approx. 1 hour quarterly):
Overview of current and planned SAP Fiori apps, demos, and possible special presentations.
• Close collaboration with your end users during the design phase of the apps:
2-3 individual conference calls over 3 weeks (approx. 1 hour each).
• Loose collaboration with your end users during the implementation phase:
1-2 conference calls over 2 months (approx. 1 hour each).
• Possible participation in future Customer Co-innovation Forums scheduled over 2 days just after the
release of an app: several sessions approx.1 to 1,5 hour each.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 15 Customer
Customer role
Participating in a Remote Usability Test
Participating customers will be kindly asked to:
• Involve end-users in these activities who help us to
understand your real needs
• Work with us and provide feedback on
an ongoing basis as
the SAP Fiori App creation proceeds
from personas through use cases and initial
screen flows to implementation.
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 16 Customer
Fiori Customer Engagement Experience Example
Research
Request
• Online session
for end-user
interviews: 1h
• Participate in
phone call to
validate learnings:
1h
Registration
• SAP
Fiori@Customer
Influence
• Receive Email
• Sign Feedback
Agreement
Co-Innovation
Call
• Participate every
6 - 8 weeks: 1h
• Learn about next
collaboration
opportunities
• Get updates on
Fiori apps
Design Validation
• Set-up /
Participate in end-
user validations: 2
calls, 1h each
Development
Validation
• 1 remote product
review with experts
and end users: 1h
Customer Co-
Innovation
Forums
• Provide feedback
on new apps:
>1h – depending
on number of
apps reviewed
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 18 Customer
Influence SAP Fiori
SAP Fiori Customer Interest Groups
Sign-up via: SAP Fiori@Customer Influence
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 19 Customer
SAP Fiori@Customer Influence
Step 1:
Decide for focus
Step 2: Register
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 21 Customer
You can also learn more about SAP Fiori here
Customer Influence: https://influence.sap.com
Fiori on the SAP Hana Marketplace: http://www.saphana.com
Fiori Experience Page: https://experience.sap.com/fiori
Installation & Configuration: https://help.sap.com/fiori
Participate in improving products with SAP: http://experience.sap.com/participate/
SAP Fiori Roadmap: https://websmp104.sap-ag.de/~sapidb/012002523100016328952014E.pdf
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Marco Dorn
Customer Engagement Initiative
SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-48233
F +49 6227 78- 43982
M +49 151 5711 8702
Marie Kretz & Tatjana Borovikov
Fiori Customer Engagement
Frontrunner Applications Team Walldorf
SAP SE, Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
T +49 6227 7-49022
F +49 6227 78- 41496
M +49 151 438 200 86