Download - Customer Service on the next level with a Web 2.0 and mobile community on corporate sites
The most innovative web 2.0 community solutionaround customer dialogues
Hi Marleen,go to System -> Settings -> Telephone -> Network and select your operator. Good luck! Steve :)
Hi, where can I manually select my operator?
Customer question:
Best community answer:
Member Communities reach of online population grows
Consumers will inform themselves more and more within groups, in communities and via google!
“…Engage consumers in a more open and honest way…”
Not perceived as advertisement
Companies need to open up towards group opinions and user-generated content!
Agencies need to leverage new channels!
Let your customers be heard – they will help each other!
Leverage the power of social media:
• Regain control and do not leave the creation of opinions to Facebook & Twitter!• Get your customers involved and keep them on your website!• Collect new leads on the web and mobile contact data!• Stay on-top in google`s search results with user-generated content!• Increase website traffic through search engine optimizations!• Generate relevant content and FAQs around the products & services!• Gain valuable insights and ideas for product improvements!• Reduce support costs!
A community solution for exciting customer services
What makes www.service-community.net so unique?
• A complete set of web2.0-features: APIs, widgets, Twitter integration, RSS-Feeds.• Software-as-a-Service that integrates seamless into the website of your client.• Mobile inbound channels: SMS, WAP-Site, Email, Skype mobile, iPhone…• Company representatives officially join the community and have full control
by using a powerful administrative backend.• High quality answers are being crowd-sourced and quality controlled
within the community and through moderators.How does this work…?
A community solution for a new kind of customer service
Fast and smooth implementation:
• Get your unique URL with your logo: www.yourCompany.service-community.net!• Setup within 2 minutes!• Run it as a software-as-a-service and benefit from the included updates!• Test 30 days for free!• Cancel, upgrade or downgrade anytime!• Licenses start at € 29,- a months! No setup fees!• Complete customization possible!
Customer interaction around highly relevant contentA five-step quality assurance process guarantees good content:
High accessibility and visuality of your content
Your content gets clustered and can be reused as FAQs:
• Tags & semantic clouds structurethe content.
• Widgets and feeds distribute it.
The software visualizes your content:
• Maps• Tag clouds• Expert groups• Online archives
Example
www.ferien.de got their own community on http://community.ferien.de which is running on the technology of service-community.net.
They are using the Profi-Tariff for €399,- / month with stylesheet adjustment and domain aliasing.
Features and pricing (part 1)
Advertise your products withinyour community.
Features and pricing (part 2)
Let‘s getstarted!
Contact
Create your own service-community within minutes: www.service-community.net and test it 30 days for free!
Contact person: Björn Behrendt (CEO)
Tel: +49 (0) 30 99296936-9 Fax: +49 (0) 30 99296936-5
Email: [email protected]
Address: hiogi GmbHAckerstr. 3aD-10115 Berlin, Germany
