Download - Data Analysis and Graphing
Data Analysis and Graphing
Office of Quality Management
Office of Research Services
National Institutes of Health
July 2002
For more information on the ASAs:
http://www.nih.gov/od/ors/od/oqm/asa/asa.htm
Or Contact:
Amy Culbertson
(301) 594-9616
Acknowledgments
Data Analysis and Graphing training was jointly developed by:
• Office of Quality Management (OQM)– Antonio Rodriguez, Amy Culbertson, Carmen Kaplan, and Gay Presbury
• OQM Consultants– Janice Rouiller (SAIC), Kate Fenton (Atlantic Coast Consulting), Phil Nathanson (McManis Associates)
Table of Contents
Training Objectives……..………………………………………………………………………………………….. 1
ASA Data Collection Plan………………………………………………………………………………………….. 2
Step 1: Review Common Performance Objectives and Measures…………………………………………………………….… 7
Step 2: Add Unique Performance Objectives and Measures …………………………………………………………………… 12
Step 3: Review/Determine Methodology ………………………………………………………………………………………….. 13
Step 4: List Points of Contact (POC) …………………………………………………………………………………………….… 18
Step 5: List Source of Data …………………………………………………………………………………………………………. 20
Step 6: List Data Collection Frequency ………………………………………………………………………………………….… 26
Step 7: List Target………………………………………………………………………………………………………………….… 28
Methods of Analyzing Data With Graphs……………………………………………………………………… 30
Pie Charts……………………………………………………………………………………………………………………………… 33
Bar Graphs………………………………………………………………………………………………………………….……….… 35
Pareto Charts…………………………………………………………………………………………………………………………..38
Radar Charts…………………………………………………………………………………………………………..…………….… 40
Line Graphs……………………………………………………………………………………………………….…………………… 42
Scatter Diagrams……………………………………………………………………………………………………………………… 45
Analyzing Data with Graphs ……………………………………………………………………………………………………….… 47
Tips for Graph Analysis………………………………………………………………….…………………………………………… 51
Summarizing Analyses in Your ASA Presentation………………………………………………………………………..……… 53
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Table of Contents (cont.)Constructing Graphs from the ASA Template………………………………………………………………….55
Customer Perspective
Graphing and Analyzing Customer Segmentation Data……..…………………………………………………………….……56
Pie Chart………………………………………………………………………………………………………………………….59
Bar Graph…………………………………………………………………………………………………………………………64
Pareto Chart……………………………………………………………………………………………………………………...70
Bar Graph with Added Dimension………………………………………………………………………………………….…..73
Graphing and Analyzing Customer Satisfaction Ratings..……………………………..……………………………………….79
Radar Chart………………………………………………………………………………………………………………….……81
Scatter Diagram: Gap Analysis………………………………………………………………………………………..….……83
Internal Business Process
Graphing and Analyzing Process Measures …………………………………………………………………………………….84
Run Chart…………………………………………………………………………………………………………………...…….86
Scatter Diagram……………………………………………………………………………………………………………..……93
Learning and Growth Perspective
Graphing and Analyzing Turnover, Sick leave, Complaints, Awards……………………………………………….…..…....102
Analysis of the Readiness Index……………………………………………………………………………………..…….….…104
Financial Perspective
Graphing and Analyzing Unit Cost …………………………………………………………………………………..…...……..106
Run Chart…………………………………………………………………………………………………………………….…108
Graphing and Analyzing Asset Utilization ………………………………………………………………………………..…….109
Run Chart…………………………………………………………………………………………………………………...….111
All Perspectives
Graphing and Analyzing Unique Measures ………………………………………………………….………..………….…….119
.Summary………………………………………………………………………………………………………….….121
Resources…………………………………………………………………………………………………………....122
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