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  • 1. Content accountability Ronald Damhof Tom BreurOrganization accountability Simone Molenaar

2. !!!!!!!!!!!!!!!!!!!!!!!!!!!! ! !Prudenza ! 3. To Push or To Pull, That is the question Ronald Damhofwoensdag 21 september 111 !"#$%& !"#$%& Taken from Out of the Crisis, Dr. W.Edwards Deming !&()*+%,)- !"#$%!&(%)*+!,+(-#./(!,+(.*$$woensdag 21 september 112 4. woensdag 21 september 11 3woensdag 21 september 11 4 5. woensdag 21 september 11 5woensdag 21 september 11 6 6. Push characteristics!Mass production!Known specications, operational denitions, standards!Repeatable, predictable, & even better; uniform process!Part of the system that needs statistical control!Inventory allowed/necessary!Supply driven!Reliability over exibilityPull characteristics!Just in time!Demand driven!Build to order!Preferably no inventory!Flexibility over Reliabilitywoensdag 21 september 117 D&%4-4&*/ ?@A&*&$)/&F*1"$()+"*-$"8#%/201(+2&/(!3*456*+7!,+(.*$$7*89#2&$:;"%)? ;(2,&7!AAA!-&%&!B&+*)(#$*!C!9#$5*$$!0%*445D*.*!!3(2&5? >HF)--2?*,(+%$5 !"#$%&2/"$&6PJ5PH#24*&22O4&CJ!"#$%&2.)/)1&&826HFI--2>&47$5$ 7*/&$-$42&.)/)G)$&B"#2& HFI--2 >-@)(..)/)JKGB)/L M#*%+"*JKN"CL KGB&$&LJKGB"(L 7Q/&$*)< 2"#$%&2woensdag 21 september 11 9 !"#$%&/" !"#$%&2/"$& !"#$%&2/"$&7.G:.O= -$"8#%//"-$"8#%/ /"HO >-&,%&H4* G#$%&5&H4* ;(2,45&% 3*.(#,4*- JK*./6* G%&-&+-5I*- ;*%+&45I*-woensdag 21 september 1110 8. E5*BF!;(2,(*%!65*B 65>? ;(2,&7!AAA!-&%&!B&+*)(#$*!C!9#$5*$$!0%*445D*.*!!3(2&5 ?> HF)--2 ?*,(+%$ 5 !"#$%&2/"$& 6PJ5P H#24*&22O4&CJ!"#$%&2 .)/)1&&826 HFI--2 >&47$5$ 7*/&$-$42&.)/)G)$&B"#2&HFI--2>-@)(..)/)JKGB)/LM#*%+"*JKN"CLKGB&$&LJKGB"(L 7Q/&$*)< 2"#$%&2woensdag 21 september 11 11I8(4*42/$)+3&-$"%&22 F*1"$()+"*.&L&5R$"%&2 R.UI U"(-%,4"%$>B"%+5*#$,#5#1,E%"#$(#/:D>$,+?#B":.44"%$G,$5F5$5@,4">*$"%D @,4"%$> F5$5-.>*#,>>F5$5:".%1,:$50*#0 H5.&$H5.&$G5%$ 3#5&D>*> Source Back EndFront EndReporting & SystemsSystems SystemsAnalysis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