Definitions
BITZ ITC Bitz IT Consulting Ltd
UNICEF ESARO Unicef East and Southern Africa Region Office
CHS Child Helpline System
CPIMS Child Protection Information Management System
OpenCHS Open Child Helpline System
FOSS Fully Open Source System
API Application Programming Interface
GBV Gender Based Violence
Executive Summary The Child Helpline System is an Open Source Case Management System that supports reporting and case
management of abuse cases of children through various channels of communication including calls, SMS
and CHAT. Child Helplines are operational in more than 147 countries around the World. They play a
critical role in Child Protection Systems by providing a reporting mechanism by adults and children on
incident or risk of any abuse, violence and exploitation happening against any child.
To date the Child Helpline System has been implemented in more than 7 countries in Africa including
Kenya, Uganda, Tanzania, Zambia, Namibia, Ghana and Swaziland. The 3 Child Helplines in East Africa
handle approximately 5,000 calls and 400 cases per day. More countries in Africa have expressed
interest to deploy this year including Mozambique and Zimbabwe. Other regions that have expressed
interest to implement the solution include Europe and Central Asia.
In 2016, the UNICEF East and South Africa Regional (ESAR) Office in Nairobi and Child Helpline
International (CHI) conducted several activities to strengthen collaboration of the two organizations on
activities geared towards reducing violence against children and ensure enhanced protection in ESAR.
One of the key activities/ projects coming out of this collaboration was a study conducted by CHI and
supported by the UNICEF ESARO which assessed the situation of child helplines in the ESAR with a focus
on data collection systems including individual case management systems (software) being used by the
countries in ESAR.
Through the study by CHI, which covered Burundi, Lesotho, Botswana, Swaziland, Malawi, Kenya, South
Africa, Uganda, Tanzania, Madagascar among other countries, it was discovered that while most child
helplines in the region use some kind of software for case management, the space was so fragmented
with mostly bespoke solutions that often did not meet end-user expectations in all the country offices
surveyed and most were struggling with limitations in scope and function and with no sufficient
technical support from their original designers and developers.
While the initial cost of development was mostly covered by individual UNICEF offices in most countries
many of the helplines supported did not have continued technical support for the installed platforms
(case management software) and thus over time, the helplines were running on obsolete technology
with frequent breakdowns and increased risk of data loss including privacy and data security issues.
Moreover, with the changing landscape for technology and communication channels, CHI discovered
that most helplines would like to enable or include alternative channels of communication for reporting
cases as well as outreach to clients, added to integration / interoperability with newly installed
government owned child protection databases / management information systems (CPMIS but to make
these critical software updates required making such individual bespoke updates to the individual
platforms in all the countries which was considered very expensive and inefficient. In many of the
countries, the original developers / consultants were not available to provide the technical services of
upgrading the platforms.
To deal with these challenges, UNICEF and CHI international decided to embark on an effort to design
and develop a generic child helpline case management solution for the ESAR starting with the upgrade
of the helplines in three countries; Uganda, Kenya and Tanzania – including Zanzibar to the same
helpline software. The generic helpline is designed with an architectural approach that favors
configuration for specific use-cases / customizations as opposed to bespoke software engineering for
each context.
Bitz IT Consulting has partnered with UNICEF ESARO to design and build the generic helpline case
management system providing architectural provisions that allow each of the country offices that
deploy the helpline software to customize key aspects of the project to their context, this includes
integration/interoperability with country specific child protection management information systems as
well as customization of case forms, call work flows and communication channels among other
customizations.
To further build on these efforts, it’s been proposed that although the generic helpline is currently being
built according to FOSS principles and practices, it is also very important to develop a strong open
source community around the product to ensure continued development and evolution of a standard’s
based, cost effective and reliable child protection case management software product with wide, cost
effective and reliable technical support for the platform (especially local tech support) in each country
guaranteeing long term sustainability of the helplines.
With this in mind and with the technical guidance and coordination by the UNICEF ESAR Office, three
country teams from Uganda, Kenya and Tanzania comprising of child protection experts from UNICEF
country offices, government stakeholders such as the Ministries in charge of child protection affairs
including Ministry of Gender and Social Development in Uganda, Ministry of Interior and Ministry of
Social Protection in Kenya and members of civil society and NGOs dealing with child welfare issues in
those countries came together and conducted a requirements gathering and analysis exercise for a
generic set of features that cut across all the three country context as well as assessing key
customizations that are necessary for each of the individual country contexts.
Currently, it is estimated that there is an almost 80 percent overlap in features / required functionality
across the three country offices giving a minimum viable set of requirements/features with enough
value for all countries. It was also determined that the bulk of the required customization had to do with
integration or interoperability with national child protection databases in each of the individual country
offices.
The group therefore commissioned the development of a Generic Helpline system that can be deployed
in different countries with minimal country specific customizations. The development exercise and
support is expected to run for 2 years from 2018 to the year 2020 and is fully funded by UNICEF ESARO.
However, this support from UNICEF does not include the development of a vibrant open source
community which, as explained above, is critical to the long-term sustainability and evolution of the
helpline into a standards-based, cost effective, easy-to-deploy and reliable child protection case
management system.
With this funding, the goal is to build an OpenCHS Community of Practice to coordinate and consolidate
contributions and efforts from various partners. Therefore we intend to establish a curated and
moderated one-stop virtual space for engagement, knowledge sharing and learning amongst OpenCHS
implementers, developers and users.
Consortium Team:
We are a diverse team that has come together to make sure that the OpenCHS community of
practice becomes a reality. Each member of the team brings onboard something different and
unique to the community.
Child Helpline International is a collective impact organization working to defend the rights of
children and youth worldwide. The network consists of 181 member organizations operating in
147 countries around the world (December 2017). Since its founding in 2003, it has supported the
creation of new child helplines and strengthened the network by sharing what has been learned
from the best of them, with all of them. Having helped to start Child Helplines across the globe
and its diverse geographical reach in many countries CHI glues together the OpenCHS CoP to
achieve its objectives.
UNICEF ESARO Located in Nairobi, the capital of Kenya, the Eastern and Southern Africa
Regional Office (ESARO) coordinates and supervises UNICEF’s work in 21 countries: Angola,
Botswana, Burundi, Comoros, Eritrea, Ethiopia, Kenya, Lesotho, Madagascar, Malawi,
Mozambique, Namibia, Rwanda, Somalia, South Africa, South Sudan, Swaziland, Tanzania,
Uganda, Zambia and Zimbabwe. The work is organized around UNICEF’s key priorities in the
region: Young Child Survival and Development, Children and AIDS, Basic Education and
Gender Equality, Child Protection, and Emergency Preparedness and Response. They support
Child Helplines in the Eastern and Southern Africa (ESA) region. Over the years they have
provided both Technical and Financial support to the Child helplines and to the development of
the Child Helpline System. Their technical guidance and participation will be vital to the
community of practice.
UNICEF Europe and Central Asia have also expressed interest in joining the community of
practice. Their participation is key to the recruitment of members (countries) from this region.
3 Governments through the respective Ministries, departments of Children Services and Child
Helplines are the principal clients of the Child Helpline System. The government of Kenya
through the Ministry of Gender and Social Services supports Childline Kenya, The government
of Uganda through the Ministry of Gender Labor and Social Development supports Sauti Child
Helpline and the government of Tanzania through the Ministry of Community Development,
Gender and Children supports C-Sema a Non-governmental organization that runs the Child
Helpline in Mainland Tanzania and Zanzibar. Participation of government Ministries and
departments is seen as vital to the success of the OpenCHS solution as it provides an avenue for
integration to the governments Child Protection Information Management System.
Bitz IT Consulting Ltd (http://www.bitz-itc.com) is a leading Kenyan software development
and consultancy firm that specializes in developing open source software for hotlines. The
company was founded in 2007 and has delivered software projects across the African continent.
Bitz ITC has collaborated with UNICEF in development of the Open Source Child Helpline
System for integration with CPIMS and GBV systems in the continent for the last 5 Years. Bitz
will use its experience to manage the development process of the OpenCHS community of
practice and moderate on the collaboration and also use its team to set the collaboration
environment. Together with our partners Bitz technical team will provide support to those who
have deployed the solution and offer technical support to those new members who will be
deploying the solution. They will also coordinate contributions and efforts within the community
to improve the OpenCHS, documentation, training and offering technical support to the members
in the community.
Project Description
The stakeholders aim is to support the building of a community of practice to serve as an organizational
home for the open source Child Helpline System (OpenCHS). We intend to build a more diverse and
collaborative contributor community responsible for expansion of the OpenCHS, making accessible
documentation and support for users of the system. This collaboration and sharing of information will
enable stakeholders in countries around the world where the Child helplines exist to receive a roadmap
for documentation, technology transfer & training, code clean-up and governance through a mature
fully Free and Open Source Software (FOSS). Initially the CHS has been maintained by a single
organization which has led to fragmentation and siloes in the Child Protection ecosystem and Child
Helpline Solution.
Initially CHS systems deployed around the continent have been rigid whereby for a country to
change some aspects of the system such as location fields, Case Category fields and generally
any country specific customization would require redevelopment and changes to be done from
the source code. The new release has come with the use of dynamic forms (x-forms) whereby
country specific customization can be done by the local support teams by adding those
requirements in an Excel formatted sheet and uploading it into the deployed system. Because of
the nature of the collaborative approach we are looking forward to in the community, such added
functionalities which are required will be achieved more easily through contributions from other
members who will be exposed to the solution. The matrix below shows the activities that have
been completed so far:
Activity Description Status Output Funding Status
Inception Workshops
Workshops held in Uganda, Kenya and Tanzania to initiate the upgrade process
Completed Inception Report Fully Funded by UNICEF
Requirements Gathering
Requirements gathering exercise done in Uganda, Kenya, Mainland Tanzania, Zanzibar
Completed Functional Requirements Document (FRD)
Fully Funded by UNICEF
System Design Design of Helpline system Modules, data
Completed System Design Document (SDD)
Fully Funded by UNICEF
flow diagrams, data tables, metadata and integrations with external child protection systems
Release1 Core Modules
Core Modules include Case Registration, Case Management, Case Escalation & Follow-up, Quality Analysis, Dashboards and Reports.
Completed Generic Helpline System Fully Funded by UNICEF
Release2 Additional communication channels including SMS, CHAT, Mobile App, Teleworking
Ongoing Additional Communication Channels
Fully Funded by UNICEF
Documentation Training Manuals, User and Technical Manuals
Ongoing Training Manual User Manual Technical Manual
Fully Funded by UNICEF
Building OpenCHS Community of Practice
Setup online OpenCHS CoP, Maintaining a shared online space for community member communication, documentation and supporting materials Member recruitments Promoting the CoP through events, build a
shared roadmap for
community
collaboration, Identifying opportunities for merging of code bases, or migration to a shared code base
Pending OpenCHS Community of Practice
Seeking Funding
Improvement and Enhancement of the OpenCHS
Better User experience, Multi-lingual support, Self-installing packaging
Pending Better application, easy to deploy
Seeking Funding
Additional 3 Countries in 3 regions to deploy
Expand users by supporting 3 countries in 3 Continents to deploy
Pending 3 more Child helplines as Users across 3 continents
Seeking Funding
Use Cases, User Stories, and Activities
Use Cases The OpenCHS use cases include Case Registration, Case Management, Case Escalation and Follow-up,
Quality Analysis, User Roles dashboards, Reports representing functions or processes taking place in the
Child Helpline call centers and externally for referrals of cases.
Integrations to CPIMS
User Stories
During the writing of this proposal we have reached out to the wider OpenCHS community mostly
implementers of the solution and they were excited with this initiative. Below are some of the feedback
that we have received so far.
“This is a great move James. We have really struggled for support and sometimes response times have
been very slow. The community will ensure that our internal IT personnel have capacity to support the
solution.” Kenneth Ayebazibwe, Ministry of Gender Labor & Social Development – Uganda
“We are excited to be part of the community of practice. The system is required in Europe & Central Asia
region and the community will provide a platform for developers to understand requirements for this
region.” BP Panwar, UNICEF Europe and Central Asia region.
“We will be happy to assist developers integrate the Child Helpline System to the governments Child
Protection Information Management System (CPIMS). Integrating Child Helpline System to the CPIMS
makes CPIMS a better system.” Newton, Developer Department of Children Services – Kenya
“Wonderful initiative that is long overdue. Developers will have a platform to engage and come up with
enhancements to the CHS. Am glad to participate on the backend technologies.” Jimmy Wanyama,
Independent Consultant -Telecloud
Activities
Year 1: Develop and launch the Community of Practice platform, knowledge
management (curation of resources), promotion of the Community of Practice, as well as
relationship management and moderation of member engagement in order to build a
strong, heterogeneous and active community,
Year 2: Develop strategies to sustain the Community of Practice
Detailed Activities
Creating a digital home for OpenCHS knowledge sharing, collaborations, and technology
offerings thus Provide a Platform for technology transfer and training for users and
implementers of the OpenCHS.
Enlisting more Child Helplines from among the 147 countries to be members of the
community. Their contributions will be factored in future upgrades and releases.
Identifying opportunities for interactions of members to strengthen the knowledge base,
resource library, and technology offerings within the community
Building a shared roadmap for community collaboration on CHS tools and technologies,
while encouraging the sharing of individual product and organization roadmaps within
the community for identification of alignment and collaboration opportunities.
Performing an assessment of the open source CHS landscape (functions, technologies,
implementations, support /community) to guide content prioritization, identify
opportunities for consolidation, and engage additional community participants.
Promoting the Community of Practice in order to increase the pool of members and
volunteers
o Undertaking outreach presentations
o Participating in outreach events
o Marketing the Community of Practice via web and social media channels o Travel to promote the OpenCHS Community of Practice o Developing and distribution of Promotional Material
Managing content within the Community of Practice in order to ensure it is relevant and
up-to-date
o Developing and identifying content to share with Community of Practice
o Curating content that is uploaded by Community of Practice members
o Managing the taxonomy of content to make it easier for users to find what their
looking for (e.g. through effective tagging of key words)
o Signposting Community of Practice members to available content
Facilitating the engagement within the Community of Practice to connect members and
encourage participation
o Maintaining a Community of Practice members list
o Identifying pools of experts within the Community of Practice and subsequently
signposting members of Community of Practice in need of support towards them
o Triggering discussions relevant to the Community of Practice within the
community forum
o Capturing and packaging learning within the Community of Practice
o Gathering member feedback using polls/surveys, for example, regarding future
system enhancements
o Support facilitation of webinars/presentations through the Community of Practice
o Sending out reminders to the community for contribution
Maintaining the Community of Practice platform
o General platform administration
o Maintaining a shared online space for community member communication, documentation and supporting materials, and other community functions as needed;
o Troubleshooting issues associated with the use of the Community of Practice web
platform
Coordination of activities and processes related to organization and integration of data
collected from various sources, annotation, publication and presentation of the data in a
format that adds value for all stakeholders.
Maintenance of international standards and best practices for CHS ensuring proper
integration into workflows, transactions, and technologies.
Identifying opportunities for merging of code bases, or migration to a shared code base,
to strengthen the efforts on CPIMS services;
Developing a shared technical roadmap for the solution where applicable; and,
Providing or coordinating technical support for members and projects through the
community.
Development of specifications for interoperability of the OpenCHS to the CPIMS
Expand the OpenCHS software APIs and workflows for use with multiple Child
Protection Systems;
Develop documentation and supporting materials for the OpenCHS software; and,
Provide technical support to community members for implementation and use of the
software.
Fund raising strategy to support sustainability of the CoP beyond the 2 years of the initial
funding.
Expected outcomes from this funding include:
A robust OpenCHS community of practice that developers, implementers, and users can
share and collaborate on technologies, materials, and informatics;
A community that identifies and builds out OpenCHS interoperability standards-based
and needs-based workflows for integration into the larger facility-level and upper-level
Child Protection ecosystem.
Expansion of the OpenCHS system that is flexible, easy to deploy and use, mature APIs
for integration to external systems such as CPIMS, GBV or any other Health system.
OpenCHS Digital Health Technologies We plan to utilize existing digital health tools and technologies. We will therefore bring together several
existing mature common tools and technologies to incorporate in our development. Some of these
mature tested tools include Enketo, X-Forms, RapidPro, Superset for dashboards among others. Choice
of technologies are listed below:
2 - Sentence overview
OpenCHS is a system that captures abuse cases against children reported through calls, SMS,
CHAT or other communication channels and is run by Child Helplines supported by Child
Helpline International (A Network of more than 147 countries) and UNICEF. Our consortium
aims to build a Community of Practice to serve as an organizational home for the OpenCHS
whose main goal will be to bring together users, implementers, partners and stakeholders in the
health domain to develop the workflows, transactions, technologies, and supporting materials
therefore developing a more robust solution that is easy to deploy, accessible by many more countries
and that can be implemented with local technical support.
The primary purpose of this proposal is to request funding support for advocacy activities for the
initiatives of building a robust community of Practice that has a wide membership across the globe,
improve the product for ease of deployment and use and support an initial 3 countries across 3
continents to deploy and use the current OpenCHS.
Community Feedback The OpenCHS CoP will be a digital home for stakeholders, members, partners, developers and
implementers to share knowledge, provide inputs and give feedback. It therefore provides a great
platform for the wider Child Protection Information Management Systems (CPIMS).
Up to this point we have established support from partners / members we count on in this process of
building the CoP.
UNICEF East and Southern Africa Region with 21 Member countries
UNICEF Europe and Asia Region with 21 Member countries
Child Helpline International with more than 147 members
Childline Kenya
C-Sema Tanzania () NGO that runs the Child Helpline in Tanzania & Zanzibar
Sauti Uganda that runs the Child Helpline in Uganda
Ministry of Gender and Social Services Kenya
University of Nairobi Department of Computer Science -Developers of the CPIMS Kenya`
University of Dar-es-Salaam developers of CPIMS Tanzania
Ministry of Gender Labor and Social Development Uganda
We expect this list to grow during the first and second year of the CoP even as more members join. We
also have independent consultants onboard who bring specific skills to the community.
Feedback Mechanisms We will make effort to present at conferences, symposiums and seminars as well as organize events to
promote OpenCHS initially in the regions of Africa, Europe and Asia as well as receive feedback.
Social media (Facebook, Twitter, and LinkedIn) provides channels to promote the CoP. When possible,
television and radio appearances also provide the opportunity to promote the CoP.
Initially we plan to have weekly feedback sessions which will be conducted online. As stated we will
bring in the right innovative Enterprises through proper recruitment. We will bring relevant topics in the
CoP for discussion and do a proper documenting of the CoP discussions and eventually implementing
the best ideas in the best way possible.
The CoP will make public all ongoing work for input and feedback, as well as, directly request input on
materials quarterly. Moreover the OpenCHS community will actively engage with the other global goods
awardees to seek out collaboration and share their experience in building a CoP.
Self-Assessment on the Global Goods Maturity Model
https://docs.google.com/spreadsheets/d/1i6IFnzNh5vbwAxHrS9JoNIbB6vS_KGyYUySywvUlz
YE/edit?usp=sharing
Digital Health Atlas
Please see the MAPS Toolkit on the link below:
http://digitalhealthatlas.org/app/164/maps/0/0
Work plan and Schedule
Our work plan is guided by the proposed activities listed above. Please see attached OpenCHS
Gantt chart that enumerates milestones and indicates the member or partner responsible to
oversee that particular process. The Gantt chart can also be accessed on Google docs link below:
https://drive.google.com/file/d/1L_47beCyQ5rvzFK2RNRD4Ik8bhzE9QAK/view?usp=sharing
Project Deliverables
Measures of Success: We target to work with our partners to enroll as many implementers and users of the system as
possible. Our partners Child Helpline International have a network of 147 countries. Our other
partners UNICEF ESARO and UNICEF Europe & Central Asia have a combined membership of
more than 42 countries. We will work with all stakeholders to define what metrics to use to
measure the success of the OpenCHS community of practice. Initially we have grouped below
deliverables over the period of 2 Years.
6Months 12 Months 18Months 24Months Comments
Create an
Online Digital
Home
Virtual
Community
Established
housing
appropriate
communicati
on tools and
processes
Identify opportunities for interactions and collaborations
The community houses a group of organizations and a codebase for sharing CHS expertise, best practices, and code
Shared Roadmap Community
members can easily see the OpenCHS
roadmap and identify
opportunities for overlapping goals
and interests.
Processes for
identifying and
prioritizing content,
goals and interests
are clearly stipulated
for the community
members and
partners.
CoP Members 5 10 15 20 Recruit as many
members as possible
including other
domains of interest
such as HIV, GBV
Implementers 3 2 2 3 Implementers are
Child Helplines
Regions /
Continents
Africa Asia Europe More distribution
in these 3 regions
Promotion to other
continents /regions to
use OpenCHS
Partners 5 1 2 2 Apart from the
existing partners
bring others on board
Developers 2 3 4 We intend to onboard
developers in
applications such as
RapidPro,
RapidSMS, Enketo,
Superset, Druid and
other applications /
technologies in use
by OpenCHS
Surveys /
Success Stories
1 1 1 A safe platform for
implementers,
developers, users is
provided for them to
share their success
stories
Workshops /
Conferences
1 1 Hold 2 promotional
workshops in 2
regions improving
membership to the
CoP (1 to be held in
Africa and the other
in Europe & Asia
region)
Software
Improvements
User
Interface
Enhancement
s
Multi-
Lingual
Support
API
development
and Self-
installer
Packaging
Roadmap strategy
for development
of release of
version 2.0
Improved User,
Training and
Technical
Manuals
As more members
join the CoP more
users of the solution
will come onboard
enhancing the global
good of the
OpenCHS solution.
*Based on community contributions start development of version 2.0 by end of Year 2
Governance Structure and Sustainability Being an open source community the OpenCHS community will see social capital as the main
capital. This will therefore mean prioritizing people management so that contributors feel a sense
of belonging and needed and that their contributions add value to the project.
Governance Structure The OpenCHS community will be governed through a well-developed charter that is simple and
clearly understood by members. We have proposed to have a qualified Health Systems
Management expert lead this process of developing a governance charter. While building this
community of Practice we will aim to adopt a governance structure that balances between
autonomy and control. At this early stage of building the community we will focus on expanding
the CoP. In this regard the focus will be to expand the Child Helpline CoP by improving the
Open Child Helpline System (OpenCHS) and by making moderate use of a wide selection of
governance mechanisms. As many members across the different continents will be encouraged to
join the community. Initially we will encourage knowledge sharing by members within the
domain but eventually contributions from outside the organization will also be welcomed. Strong
leadership of the community will be essential at this stage but with low disciplinary authority. By
end of the 2nd Year we hope to have a probing community where knowledge is shared with
members throughout (and outside) the OpenCHS CoP and focus will be on generating new
practices, exploring new knowledge domains, improving operational efficiency supported by a
governance structure that replaces direct managerial control with indirect nurturing of the
communities routines.
Some of the guiding principles that will help in forging the sense of a community and
management of the community will include:
Membership – Clearly defined criteria for membership hence promoting the feeling of
belonging. The process will be open and transparent.
Influence - Establish a platform for members to influence community and community to
influence members
Fulfillment of needs – Members will feel rewarded in some way for their participation
Emotional connection – Whether it’s the Child Helplines across the globe, government
Ministries, donors such as UNICEF, PLAN International, Save the Children and any
other stakeholders, they will have a sense of shared history and shared participation
Creating a community charter – This will indicate some of the values that the community
lives up to as well as expectations in the community
Our technical team will create a dashboard that monitors metrics of contributors such as
showing how active a particular members have been. These can help to show activities of
volunteers. If say a particular volunteer who has been very active all of a sudden is not as
active a decision can be done to may be call them and check on them.
Sustainability Long-term sustainability of the OpenCHS community is important. Child Helpline International
currently has a membership of 147 Countries. Out of these about 7 countries are using the
OpenCHS. Apart from Africa, the enhanced OpenCHS has received interest from more countries
in Europe and Asia. It is therefore very important that a sustainability strategy is adopted to
ensure that the community benefits from the social and financial capital investment that will go
into development of this community.
If successful, the funding will get the CoP up and running. We intend to build the Community of
Practice by bringing on board more members who will become active contributors to the
community. Since most of these members will also be implementers of the solution, we
anticipate a robust OpenCHS community of practice. Tensions in the community may lead to a
fork often with negative effects on the solution. Building a heterogeneous community of practice
is therefore critical to us and therefore:
The community must be perceived as supportive, diversified and independent so that the
governance will be appealing to both old and new contributors.
No legal obstacles that could hinder development or distribution of the OpenCHS across
the community of practice membership
A culture that encourages re-use and distribution of the OpenCHS as much as possible.
Documentation of the source code and the OpenCHS solution to be properly done
Most importantly for the developer members is that the technologies utilized in this
solution are also applicable in other domains. An example is the call, QA and case
registration modules. These can independently be plugged into other solutions such as
gender based violence and other health related systems with little customizations. We
believe this will encourage developers to participate in contributing to the project and
remain in the community.
Risks are reduced as there is no single firm or organization that has sole knowledge and
monopoly of the OpenCHS as it is open and transparent
Overall the long-term sustainability of OpenCHS does present a challenge but we see good
recruitment of contributors and right platforms to retain contributors as critical and fundamental
to the success of the OpenCHS community of practice. Together with our partners and the
steering sub-committee that will be formed we will work together to source for further funding in
support of the community beyond the 2nd year of the project.
Links The application development environments are available on
Link to sandbox test environment
https://childhelpline.bitz-itc.com
Username: demoadmin
Password: demoadmin
Setup of code on GitHub for the public is done
-For source code documentation, showcase of work and easy contribution
https://github.com/childhelpline
Link to the project Management online Process
https://trello.com/b/h5RVbKMm