Demonstrating IT Relevance to BusinessAligning IT and Business Goals with On Demand Automation Solutions
Robert LeBlancGeneral ManagerTivoli SoftwareIBM
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Adaptive . . . Organic . . . Real Time. . . On Demand
An on demand business is an enterprise whose business processes
—integrated end-to-end across the company and
with key partners, suppliers and customers—can respond with
flexibility and speed to
customer demand, market opportunity or external threat.
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How do you begin the journey to on demand?
Flexible Financial & Delivery Options
ENTRY
ENTRY
Where you start depends on YOUR organization’s priorities.
Increasing flexibility is a key—business models, processes, infrastructure, plus financing and delivery
BusinessTransformation
IT Operating
Environment
Business P
rocesses
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Reduce complexity and cost of IT
management based on business
policies through automation
and virtualization technologies.
Business flexibility through integration of
people, processes and information within
and beyond the enterprise
On Demand Automation Helps You Build an On Demand Operating Environment
Infrastructure Management
Integration
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Demonstrate and Measure IT Value to the Business
Demonstrate Business Value with On Demand Automation
On Demand Automation Manage and optimize operational processes
and IT services based on business policies by automatically sensing and responding to changes
Improve Service Levels (QoS)
Increase Business Flexibility toSupport Change & InnovationReduce Cost and
Increase Productivity
Source: e-business on demand attributes and capabilities study, IBM 2003
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Business and Technology Trends Driving On Demand AutomationRapid
Introduction of New Technology
Grid Computing Pervasive Devices SOA VoIP Video Conferencing Web Services Wireless Networks
Business ExpectsMore from IT
Facilitate faster, more predictable service
Achieve app efficiencies, support faster growth
Compliance with security policies
Increase competitiveness Reduce time to market
Shifting Paradigms Forcing Silos to
Break Down
Compliance Life-Cycle
Management Security Threats Virtual Organization
On Demand Automation
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A Structured Approach is Key to Achieving On Demand Automation Success
Manual processes Ad hoc practices Reactive and tactically aligned Resource intensive
Automated processes Local expertise Proactive and Predictive Automated provisioning
Integrated processes Best practices Automated, self managed
environment Dynamic provisioning
IT Focus Business Focus
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34
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BasicManaged
PredictiveAdaptive
On Demand
Element Management
IT Service Management
On Demand Management
Levels of On Demand Automation
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On Demand Automation: Tangible and Lasting Benefits
Predictive-AdaptiveBasic-Managed
Time
Maturity Cycle
Department effort in weeks
Individual effort in days
On Demand Automation
Service Level Predictability
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Relationship of Technology Adoption to Process
Elapsed Time
Mat
uri
ty C
ycle
On Demand Automation
Process
Technology Adoption
Technology Adoption
Process
Basic
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Process
Technology Adoption
On Demand Automation: Basic to On Demand
Mat
urity
Cyc
le
Mat
urity
Cyc
le Configuration MgmtAsset Mgmt
Automated Release Management Security Management Service Continuity Management
Transaction PerformanceStorage MgmtAccess MgmtUser Provisioning
Load Distribution Orchestration Virtualization
Elapsed Time
Event AutomationHelp Desk
Resource MonitoringUser MgmtSoftware DistributionInventory
Federated Identity MgmtCapacity AnalysisAutomated Problem
Resolution
Elapsed Time
Service MgmtAvailability MgmtCapacity Mgmt
Incident MgmtProblem Mgmt
Change Mgmt
Source: 2003 Tivoli Customer Study, Management Insight Technologies
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Govern
Intelligent Orchestration
Web Infrastructure Orchestration
Correlate Event Management System Automation Workload
Scheduling Capacity Planning Provisioning Business Service
Management
Sense
Inventory Monitoring Remote Management Access Management Directory Integration Backup / Restore Virtualization
Improving IT Operations Improving Business Flexibility
Based on IT Process Models (ITIL, CMM, etc.)
Improve Service Levels (QoS)
Increase Business Flexibility toSupport Change & InnovationReduce Cost and
Increase Productivity
Levels of Automation
IntegratedData Model
Change
Provisioning Distribution Identity Management Information
Integration Business Integration
On Demand Automation Addresses your Needs
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New On Demand Automation Offerings and Partners!Increase productivity, business flexibility, and service levels
Improving IT Operations Improving Business Flexibility
Infrastructure Simplification
Identity Management
System Automation
Provisioning (Storage, Server, Software, Grid)
Patch ManagementTest Environment
15 new OPAL partners
Virtualization Engine
Compliance offerings
Industry Offerings
IGS Automation Assessment
Intelligent Orchestration
“IBM is the most credible sponsor of On Demand Automation – 88% of respondents likely or very likely to invest in blueprint”
— SWG MI Study 2004
Sense GovernCorrelateChange
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Key Takeaways!
Rapid Introduction of
New Technology
Business ExpectsMore from IT
Shifting Paradigms Forcing Silos to
Break Down
Business processes must keep pace with technology adoption
Provide a secure, available and resilient infrastructure that meets the increasing service-level requirements and changing business priorities.
Horizontally integrated processes are required to meet business priorities
On Demand Automation
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Take the next steps now!
on demand automation helps you move to the on demand world
1. Get educated Case studies User groups & Networking Visit the IBM Solution Center at GigaWorld
2. Develop your strategy Reduce Cost Improve Service Levels Increase Business Flexibility
3. Assess your strengths Talk to your IBM sales rep or business
partner about an on demand Automation Assessment
4. Get started Pilot on demand automation projects