Download - departement overview
Services Overview
Department Information
Organization Structure
Service Center Staff
* Djoko Irianto * Mumin Hidayat* Titin Suhartin
* Tridansyah SP* M Basyirudin A
Head of TechnicalDivision
Tirta Buana
Service Admin Supervisor
Help Desk Staff
*Adel * Rahmita P * Ressi Marlianti* Anna Rosalinda* Rudy Purwanto
Helpdesk Supervisor
Rani Ambarwati
Field Engineer SupervisorFachmi H
Service Support Manager
TBH
Service AdminStaff
* Mia Afriyulia * Shinta Ariyani
FE AdminSaeiky Rizky U
QA Manager(Management
Representative)Belatrix Widi W
Service Center SupervisorSaripudin
Field EngineerStaff
* Budi Suryanto * FX. Danni D * Kurnia S * Langgeng W * Riyanto * Sofyan M* Suparman* Yudi* Teddy N
Deployment ManagerF. Agustinus Pasaribu
Specialist Engineer
* Agus Supriatna* Imam Wahid A
* Ivan Lendy* Qadhi Amrulloh
Project Manager * A Syafiq
* Hari Susanto
Technology Services
SupervisorJeffry Ario U
Manage Service Supervisor
Admin Project Staff
* Nevi Ika T * Nurhasanah* Widya Handayani
Admin Project Supervisor
QA Staff Wisma Cahyani
Solution Portofolio
Seat Management & Desktop Services
Network & Connectivity Services
Server & Storage Maintenance
Data Center Technology & Operations
2016 Project & Support Overview
Seat Management Project
+ 35.000 Devices
(3) Enterprise Networking
Deployment, Maintenance
Contract
Mobile Supplies Support
+ 8000
(6) IT Outsource Contract in Telco,
Mining, Insurance, Banking Industries
(1) Enterprise Mobile File Sharing Supplies & Support
Office 365
2500 - Client Migration
Managed 175.000 Serial Number
Warranty Claim Support
(2) Service Desk Developing
Contract
User Endpoint Management Services
(1) Data Center Maintenance &
Operation Contract
(1) Enterprise Server & Storage
Maintenance Contract
MobilityServices
Enterprise InfrastructureServices
Services SummaryStandard Operation : ITSM based on ITILHotline : +6221--29579567Mail : [email protected] Service Portal : https://sap-web.mbk.co.id:8443/Platform : SAP – Service Call
System Experts System Architects Project Manager Desktop Engineer Server & Storage Engineer Network Engineer System engineer Virtualization Engineer Specialist Engineer (Unix)
Application Tools Application Support for :-Ticketing System- Asset Management- Reporting- Call center
Helpdesk Flow
HARDWARE SOFTWARE DEPLOY OTHERS0
1000
2000
3000
4000
5000
Summary Case by Problem Type
20112012201320142015
2011 2012 2013 2014 2015 -
5,000
10,000
15,000
20,000
25,000 Delivery 2011-2015 top brand
LenovoAcerHPDell
Support 175.000++ device (on warranty)Handling 10.000++ ticket/yearsHandling 120 Call/day (Request for incident, information, deployment)
Local Support & Service Partner67 Authorized Service Partner16 Jabodetabek Engineer48 Non Jabodetabek Engineer
Our Enterprise Capabilities Pulling 230++ km Fiber Optic, and configure interconnect device on 33 Train Station
Upgrade 500m2 Data Center Infrastructure, Relocate 38 Racks from old Data Center to New Data Center3 Years Experience for Maintaining Core Networking and Security Device
4 years experience for maintenaning Hardware & Operating System IBM mainframe z9 & z10
2 Years experience for maintenaning IBM P series for monetary application3 Years experience maintain private cloud (Accellion) data sharing
2 Years experience for maintenaning IBM AS400, Enterprise Cisco Device, and Hajj registration DevicesSupport on 33 Kanwil, 15 Embarkation, 356 Kankamenag, Jeddah Arab Saudi office (during hajj season)
Relocate Data Center from SCBD to Bintaro DCInstallation and Configuration Core Switch, Server & StorageSupport ECI branch expansion (66 branch), Install & configuration Local server, setup Workstation & Cabling
Our Desktop Management ExperienceNo Customer Project Type Project Name Seat Location Qty Dedicated
Engineer Year1 AXA Leasing, PC & Notebook,
ServicesPengadaan Sewa Desktop PC dan Notebook
8000 1200 5 2009 - 2015
2 UOB PC & Notebook, Services Pengadaan PC dan Notebook & Active Directory Rollout
1800 45 20 2012
3 CIMB Niaga PC, Services Pekerjaan Join Domain 2850 296 40 2011, 20124 POS Indonesia Leasing, PC, Notebook, UPS,
Printer, Barcode Scaner, Services
Pengadaan Seat Management nasional - Region II
14000 227 40 2013-2016
5 XL Axiata Leasing, PC & Notebook, Services
Pengadaan Sewa Desktop 3600 Unit
3600 3 3 2013-2016
6 BRI Antivirus License Operasional Support untuk Antivirus
14000 2 7 2012-2015
7 GMF Aero Asia Data Center Content & Infrastructure, Services
Server & Network Maintenance - 1 35 2009-2015
8 Garuda Indonesia Leasing, PC & Notebook, Services
Pengadaan Seat management 3000 4 4 2013-2015
9 PNM PC & Notebook, Services Pengadaan PC dan Notebook 1500 1 3 2010-201410 Bank Negara Indonesia PC, Services Pengadaan Perangkat Otomasi
20136000 1 11 2014-2016
11 PT Adaro Energy, Tbk. Leasing, PC & Notebook, Services
Standarsasi notebook dan desktop 600 6 2 2015-2018
11 Bank BJB Leasing, PC & Notebook, Services
Pengadaan Sewa Personal Computer
1200 218 0 2015-2018
Q & AHead OfficeKetapang Business Center Blok B.10 - 11Jl. KH. Zainul Arifin no. 20Jakarta Barat 11140
Helpdesk SupportPhone : +6221--29579567Email : [email protected] : http://www.mbk.co.id/helpdesk
PT. Mitra Buana Komputindo © 2016
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