Download - Design a UX Resume That Will Get Your Hired
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Design a UX resume that will get you hired
Kim Bieler • UserFocus 2014
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Yawn.
OMGWTF!
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Hard truth #1
UX resumes are just as bad as everyone else’s
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Who is reading my resume?
What are their goals?
What’s an effective deliverable?
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Our process
1. Resume
2. Phone screen
3. Interview
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Our process
1. Resume
2. Phone screen
3. Interview
Do you seem qualified to do our job?
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Our process
1. Resume
2. Phone screen
3. Interview
Can you talk to your experience?Whack job or reasonable human being?
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Our process
1. Resume
2. Phone screen
3. Interview PROVE IT!
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Design a UX resume that will get you hired
will get you to the next stage of the process
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All your resume has to dois get me to call you
Hard truth #2
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Rejection
85% rejection rate
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Reasons to reject
• Typos• Inconsistent
typesetting• Sloppy design• Lousy portfolio• Poorly designed
portfolio website• Too many pages• Poor grammar• Bad writing• Same bullets for
every job
• Objective doesn’t match job description
• Cover letter is for a different job
• No job descriptions at all
• Job hopping• Out of state address• Career stalled or
regressing
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The hiring manager is looking for reasons to reject
you
Hard truth #3
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Reasons to reject
• Typos• Inconsistent
typesetting• Sloppy resume design• Lousy portfolio• Poorly designed
portfolio website• Too many pages• Poor grammar• Bad writing• Same bullets for
every job
• Objective doesn’t match job description
• Cover letter is for a different job
• No job descriptions at all
• Job hopping• Out of state address• Career stalled or
regressing
Sloppy
Poor communicatorRisky
Not interested in the
work we do
Poor design skills
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Top performers
self-directed
strive to be betteremotionally maturebuild trust
integrity & ethics
take responsibility
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Bad hires
expensive
more work to managedrag on teamhard to get rid of
less productive
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It’s better to reject than to hire poorly
Hard truth #4
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How will this candidate
perform on the job?
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Behavioral interview questions:
Past behavior is the best predictor of future behavior
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Yeah, but can you do the job?
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NO
NO
NO
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OMG, NO!
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The more you try to be creative, themore chances you have to get it
wrong
Hard truth #5
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Only the first page counts
Hard truth #6
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Ahem.
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What does it take?
Phone screen
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Wireframesare not an accomplishment
Hard truth #7
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Accomplishments:
What you did and how well you did it
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Designed wireframes
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Designed wireframes
Designed wireframes that met with stakeholder approval
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Designed wireframes
Designed wireframes that met with stakeholder approval
Designed wireframes that won approval from a difficult stakeholder
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Designed wireframes
Designed wireframes that met with stakeholder approval
Designed wireframes that won approval from a difficult stakeholder
Won over a difficult stakeholder by designing detailed wireframes for every screen and state
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The 5 whys techniqueso-whats
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Benefits to the company:
1. Increase revenue
2. Decrease costs
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Designed a mobile booking app that brought in $1.2 million in new sales.
Created a clickable prototype that helped us win a $60,000 project.
Increase revenue
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Increase revenue
• Increase subscriptions, membership, users• Faster task completion• Increase conversions• Repeat business• More/better referrals• Easier cross-sell / up-sell• Improve Net Promoter Score• Faster sales cycle• Increase downloads• Faster to market• Good press, glowing reviews, industry awards
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Led a workshop for government employees that received an A+ satisfaction rating.
What you did + how well you did it
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Increased conversions by shrinking the checkout process to a single page.
What you did + how well you did it
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Decrease costs
Proposed a new site architecture that eliminated 18 resource-intensive screens.
Spent $380 to create an on-site test facility, saving us $17,000 a year.
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Decrease costs
• On time, on budget, within scope• Fewer iterations• Process improvements• Templates, pattern reuse• Fewer bugs and escalations• Use open-source tools• Fewer screens to design and write• Bring work in-house• Reduce support calls• Improve data entry accuracy• Better communication
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What you did + how well you did it
Identified several easy-to-fix usability issues by conducting a quick heuristic review.
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Created personas that helped UX and developers focus on user goals.
What you did + how well you did it
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Some closing thoughts…
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Better presentationmeans you’re more likely
to be evaluated on your true skills and merits
and find a job where you’revalued and challenged.
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Let’s raise the bar
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Thank you!Kim Bieler • @feadog