![Page 1: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/1.jpg)
Developed and presented by:
Marion Grobb Finkelstein
Communication CatalystMARIONSPEAKS – Training & Consulting
www.MarionSpeaks.com 289-969-7691
The POWER of body language: Use it to your advantage!
www.MarionSpeaks.com
![Page 2: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/2.jpg)
2www.MarionSpeaks.com
Rules of Engagement
Be present Take notes Q/A Action items
![Page 3: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/3.jpg)
My gift to you …
Biz card in bag ... “Life’s a Gamble”
e-Chapter
BOR special deals
SILENT AUCTION! Ends @ 1:30pm
www.MarionSpeaks.com
![Page 4: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/4.jpg)
4www.MarionSpeaks.com
Innovative ways to connect ...
TWITTER:#CIC2013
Email colleagues
www.facebook.com/MarionSpeaks
Voting ...
![Page 5: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/5.jpg)
RATE YOURSELF: How comfortable are you raising your hand?
1 -- absolutely UNcomfortable 10 -- absolutely COMFORTABLE
www.MarionSpeaks.com
![Page 6: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/6.jpg)
Let’s try that again ...RATE YOURSELF: How comfortable are you raising your hand?
1 -- absolutely UNcomfortable 10 -- absolutely COMFORTABLE
www.MarionSpeaks.com
TurningTechnologies.ca
![Page 7: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/7.jpg)
Why read body language?
Connect with others
You know what to expect (can plan)
Improve productivity
Move to action with less risk
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![Page 8: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/8.jpg)
(Before) RATE your ability to read body language ...
1 – lowest
10 – highest
www.MarionSpeaks.com
![Page 9: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/9.jpg)
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Words
Voice
Body
???%
???%
???%
QUESTION: How Do YouConnect With Others?
![Page 10: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/10.jpg)
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Words
Voice
Body
7 – 10%
20 – 38%
55 – 80%
ANSWER: How Do YouConnect With Others?
![Page 11: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/11.jpg)
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Mirroring and Matching
Actions
Pace
Volume
Breathing
‘‘feels weird’’
![Page 12: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/12.jpg)
EXERCISE: write your name
www.MarionSpeaks.com
![Page 13: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/13.jpg)
Mirroring and Matching
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SOURCE: Scientific American Felicity Muth, Why do dogs yawn when they see sleepy humans?May 28, 2013)
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TIP:
Never speak faster than your client
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Four Key Cs to unlocking body language
C________
C________
C________
C________
![Page 16: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/16.jpg)
CONTEXT: Degree of familiarity affects body language...
www.MarionSpeaks.com
![Page 17: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/17.jpg)
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Closer Touch
Longer More eye contact Caution: cultural
differencesAsian: can cover a gamut of emotions
CULTURE: Smile ... It’s universal
![Page 18: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/18.jpg)
CULTURE: Smile ... It’s universalSource: Amy Cuddy & Dana Carnie, Harvard University
www.MarionSpeaks.com
Happy Happy
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CALIBRATION:
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CLUSTERS: Interested
![Page 21: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/21.jpg)
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Strategy
Carry on!
![Page 22: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/22.jpg)
QUESTION:
“Picking imaginary lint” is associated with … A) Boredom / lack of interest B) Lying / not believing C) Disapproval / critical evaluation D) Dandruff
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Disapproval / critical evaluation
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Strategy:
Break the position (arms)
Ask “what’s your opinion?”
Lean in / open palms up
![Page 25: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/25.jpg)
QUESTION:
“Fidgeting” is associated with … A) Nervousness B) Disinterest C) No confidence D) Too much to do
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![Page 26: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/26.jpg)
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Disinterest
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Strategy:
Change subject
Engage, e.g., ask questions
Physically move them
![Page 28: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/28.jpg)
QUESTION:
“Protruding thumbs” is associated with … A) Hitchhiking B) Inferiority C) Shyness D) Superior attitude
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![Page 29: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/29.jpg)
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Superior attitude
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Strategy:
Opinion
Eye contact
Posture
Moderate speech pace
![Page 31: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/31.jpg)
QUESTION:
“Ear pull” is associated with … A) Nervousness B) Lying / not telling the full truth C) Carol Burnett D) Flirting / being physically attracted
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Not telling truth / not believing you
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Strategy:
Clarify; Ask open-ended Qs
… Point out discrepancies
Non-accusatory, neutral language: “I’m not following … I don’t understand …”
Project interest, calm
![Page 34: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/34.jpg)
QUESTION:
“Clenched teeth” is associated with … A) Anger B) Nervousness C) Worry D) None of the above
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![Page 35: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/35.jpg)
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Angry, frustrated, tense
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Strategy:
Engage them / listen
Neutral language
Matter-of-fact (match) tone
Bridge and lead
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RECAP: 4 Cs to unlocking body language
Context
Culture
Calibration
Clusters
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REMINDER: You can’t read people’s minds … just their actions
In doubt? Clarify
4 Cs
![Page 39: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/39.jpg)
BONUS: Power poses Source: Amy Cuddy, Harvard University
www.MarionSpeaks.com
![Page 40: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/40.jpg)
BONUS: Power poses ... NOT Source: Amy Cuddy, Harvard University
www.MarionSpeaks.com
![Page 41: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/41.jpg)
BONUS: Power poses Source: Amy Cuddy, Harvard University
FREEZE!!!!
www.MarionSpeaks.com
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BONUS: Power poses Source: Amy Cuddy, Harvard University
www.MarionSpeaks.com
![Page 43: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/43.jpg)
BONUS: Power poses Source: Amy Cuddy, Harvard University
www.MarionSpeaks.com
![Page 44: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/44.jpg)
BONUS: Power poses Source: Amy Cuddy, Harvard University
www.MarionSpeaks.com
![Page 45: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/45.jpg)
BONUS: Power posesSource: Amy Cuddy & Dana Carnie, Harvard University
www.MarionSpeaks.com
Happy Happy
LEADERS: High
testosterone+
Low cortisol
HYPOTHESIS: High
testosterone+
Low cortisol
![Page 46: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/46.jpg)
BONUS: Power poses – TAKE-AWAYS
Source: Amy Cuddy & Dana Carnie, Harvard University
Prepare in advance Just 2 min. power poses
Expand comfortably Avoid dominating Avoid complimenting
RESULT: Higher testosterone (confidence) Lower cortisol (stress)
www.MarionSpeaks.com
![Page 47: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/47.jpg)
47www.MarionSpeaks.com
Learning a new skill is a gamble
“You are in a better position to take a gamble because you know that you
have the skills to make informed choices ...”
SOURCE:
Marion Grobb Finkelstein,
“Life is a Gamble” chapter
The Power of the Platform: Speakers on Success
Pg. 164
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(After) RATE your ability to read body language ...
1 – lowest
10 – highest
www.MarionSpeaks.com
![Page 49: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/49.jpg)
QUESTION: what’s the probability of you USING what you learned here today? 1 – lowest
10 – highest
www.MarionSpeaks.com
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Alzheimer's & body language
“People with dementia increasingly resort to physical, non-verbal communication” (www.dementia.com)
• Mirror/match• Match BL with words• Keep eye contact, touch
![Page 51: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/51.jpg)
51www.MarionSpeaks.com
Your ACTION item
What are YOU moving to action?
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My gift to you …
Biz card in bag ... “Life’s a Gamble”
e-Chapter
BOR special deals
SILENT AUCTION! Ends @ 1:30pm
www.MarionSpeaks.com
![Page 53: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/53.jpg)
53www.MarionSpeaks.com
Your gift to me … your feedback
![Page 54: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/54.jpg)
Let’s stay connected
“Marion’s Communication Tips” enews www.MarionSpeaks.com
www.facebook.com/MarionSpeaks
Speaking / training needs in YOUR organization
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![Page 55: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/55.jpg)
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FINAL THOUGHTS: Let me hear your body talk!
![Page 56: Developed and presented by: Marion Grobb Finkelstein Communication Catalyst MARIONSPEAKS – Training & Consulting Marion@MarionSpeaks.com](https://reader036.vdocument.in/reader036/viewer/2022070415/56649e6b5503460f94b69beb/html5/thumbnails/56.jpg)
Marion Grobb Finkelstein
Communication Catalyst• [email protected]
• www.Facebook.com/MarionSpeaks• www.MarionSpeaks.com
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