Topics of Discussion Affinity for Teams: self-assessment quiz 4-1 Types of teams - by function; by level of
performance Approaches to building team performance Stages of team development Team members roles: Self assessment quiz
4-3
Cross-Functional Teams
Used for various purposes Bring together people at same
level from different functional areas Important for integration
Virtual Teams
Facilitated by computer technology Can collaborate on global basis Used quite a bit for research teams
Types of Teams as determined by the stage of development
Working group pseudo-team Potential team Real team High-performance team
Senior Management Works on implementing a new
vision decides whether teams are
compatible with new vision guidance to steering committee
and design team define roles of teams appoints steering committee
Steering Committee
Composed of upper and middle mgmt., union reps., team leaders and sometimes prospective team members
oversees design efforts are champions of team concept and often select
team characteristics and provide link between teams and organization
protect design process from negative influences
The Design Team Composed of members of: steering
committee,supervisors, HR, union, teams plans the implementation strategy:
pilot areas phase-in by developing a plan to roll out teams
sequentially total immersion - favoured by start-ups
champions the team concept
SelectionLow success ratio 20/1 Tools: Cognitive and Technical ability tests Interviews Assessment centres:
problem solving simulations manufacturing simulation group-discussion simulation
Training Lack of training is major barrier to
successful team implementation What they need:
job-specific skills team/interactive skills (eg. conflict resolution) quality action training (identifying
improvement opportunities, developing and selecting solutions)
continuous improvement (career-long learning) at “teachable moments”
Building Strong Teams Effective teams exhibit:
Commitment - identify with team and are committed to goals
Trust - believe in each other and are willing to uphold commitment to team
Purpose - see how they fit into organization and believe they can make a difference
Communication - communicate among selves as well as with others outside the team
Involvement - each member has a role. Decisions are made by consensus
Process orientation - uses planning and problem solving tools to attain goals
Stages of Team DevelopmentSTAGE
FACTOR ONE TWO THREE
CommitTrustPurposeCommun.Involve.ProcessOrient.n
NoLowLittleNot freeNot allNewUnfamil’r
SomeSomeSomeConflictDominationBecomingOriented
YesSolidifiesYesEffectiveSymphonicComfortablewith process
Team Member Roles Knowledge contributor Process observer Collaborator People supporter Challenger Listener Mediator Gatekeeper
What This Means Most of us work in some type of
team We must commit to being an
effective team member