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D A T A M I N D

G L O B A L

S E R V I C E S

S m a r t

B u s i n e s s

S o l u t i o n s

© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

•About Us

•Mission, Vission & Values

•Our Principles

•Management Profile

•Our Services

•Quality Policies

•Infrastructure

•Datamind Edge

•Work Process

•Reach us


About Datamind Global Services

Datamind Global Services (DGS) is one of the leading

data processing company based in Kolkata (India),

dedicated to deliver high quality performance by

matching the right need with the correct solution.

With rich experience in Healthcare, FMCG, Media and

Telecom (to name a few), DGS helps its clients to

efficiently manage their business data and information

by providing offshore outsourcing of data processing,

market research, technical support and customer

support services.

Our solutions and services put your information to work

by delivering the right content to the right users at the

right time.


Vission, Mission & Values

Provide Ongoing Satisfaction to our customers renderingprofessional quality services which are at the leading edge ofprice and performance. To help our customers achieve theirbusiness objectives by providing innovative and best-in-classBPO services.

To be the "partner of choice" for the Outsourcing Industry worldwide.

• Customer Centric approach - "We are much more than a vendor; we are your partner”.

• High standards of personal and professional ethics• Confidentiality and securing intellectual property of our clients• Constantly strive for innovation and excellence• Excellence, learning and sharing• Fun-filled work environment with care and respect for each individual


Our relationship with

clients is based on the

principles of honesty,

quality of work, quick

turn-around-time and

total commitment to

their needs.

About DGS Principles


Management Profile

A Management professional with 10+ years of experience in Operations, Business Development and Quality with leading KPO’s and consulting firms. At DGS Abhijit leads the business development efforts and takes care of the client engagement activities. A cricket and wildlife buff, unwinds by travelling and spending time with his pets.

ANIRBAN

Project Management with over 11 years of experience in operations across different sectors like Telecom, Utility, Finance. Currently involved in the role of Head of Operations for Datamind Global Services which involves end to end client service delivery across geographies.Specialties: Project Management, Data Processing and Info graphics services.

SUBIR

Total 11 years of Marketing and Sales experience in Financial domain. Currently responsible for the smooth operational run at Datamind Global Services. He also heads the admin department at DGS and ensures that the organization do not face any administration issues. Subir is a sports lover and enjoys watching Cricket and Soccer at his leisure.

ABHIJIT


Our Services

Data Entry Services:

• Online/ Offline

• Database

• Mailing Lists

• Catalogues

• Surveys

• Company Reports

• Insurance Claims

• From Yellow /White Pages

• Dictionaries, Manuals &

Encyclopedia

• Copying, Pasting, Editing, Sorting

& Indexing


Our Services

Data Processing Services:

• Form Processing

• Insurance Claim Processing

• Survey Processing

• Check & Credit Card Processing

• Summarizing data in reports

• Image processing

• Data extraction & capture

• Subscription & membership

enrollment processing

• Rebate and coupon redemption

• Digitization of data

• Data conversion (HTML, PDF,

XML, Word etc)


Our Services

Web & Internet Services

• Surveys and feedback

• Database design and input of

research data

• Web design

• Web development

• Search Engine Optimization

• Info graphics

• e book conversion


Quality Policy at DGS

Data quality is of prime importance to us and we follow stringent quality

guidelines to ensure accurate data collection/capture across

methodologies.

Quality ensuring reliability and Customer satisfaction

Quality is a passion at DGS and the aspects of high quality permeate in

every department. The strong process orientation translates into real

benefits like reduced cycle times, improved customer satisfaction scores

and better cost efficiencies.

At DGS, we offer customer care with emphasis on relationships, speed,

expertise, and cost control. DGS strives to ensure that our customers will

get exceptional interactive customer care and enjoy quality assistance.

DGS works with you throughout to ensure that your objectives and

standards are met.


The state of art infrastructure selected is both scalable

and flexible providing for small to corporate size

enterprises. It has a distinct locational advantage for

providing high quality, low cost business process

outsourcing services by leveraging local talent pool in

Kolkata. This infrastructure also ensures that the client’s

data is secured.

Infrastructure

The setup is equipped with-

24 x 7 Security and Access Control

Uninterrupted Power Supply with batterybackups for Servers

Leased Internet connection providinginstant global connectivity for text,voice, graphics and data.

25 seater capacity with 50 employees -2 shifts.


Datamind Edge

• Reduced Costs -Through our global workforce, we

help our customers increase ROI by providing

services at lower than market costs–with no

sacrifice in quality or time.

• Speed-to-Market - With access to a large skilled

labor pool and 24 hour production we have the

people and skill sets to meet your needs with rapid

delivery – helping your company stay ahead of the

competition.

• Superior Quality - Using our Global Solutions

methodology, we guarantee superior quality and

customer satisfaction.

Our Strength & Competency


We are committed to provide solutions conforming to

international standards, through constant up gradation

of technology and processes, in order to ensure

consistent quality for our customers.

Our Commitment


Work Process

Step 1: Response to customer’s enquiry by emails.

Step 2: Discussion with customer to understand

requirements.

Step 3: Training, sample work and customer

satisfaction.

Step 4: Price finalization.

Step 5: Pilot project started after customer’s approval of

work quality.

Step 6: High-quality, Consistent & cost effective

solution delivered.


“We work hard to achieve success for our clientsbecause when their company succeeds, we succeed.”

Registered Office:

Datamind Global Services

178(30),

Madhusudan Banerjee Road

(Near Mangaldeep)

Post office -Nimta

Kolkata-700049

West Bengal, India

Voice- India: +91-9903172578

E-mail: [email protected]

Web : www.datamindgs.com

Reach us with Ease



Join hands with Datamind Global Services for

your Offshore Outsourcing, Data Entry Services

and Back Office Operations requirement.


Download - Dgs profile

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