Download - DHL International
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96420652Coco96421026Kate96420944Fanny96420882Really
2011/03/17() 1
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Background
Global Positioning
The Importance of the U.S. Market for DHL
Challenges in the U.S. Market
Q&A
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Founder:Adrian Dalsey, Larry Hillbolm, and Robert Lynn
Cross-border:Linking 120,000 destinations in more than
220 countries and territories
Owned:Part of German company Deutsche Post World Net
Revenue:The Group generated revenue of more than 51
billion euros in 2010.
Presenter: 96420652 3
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Aim: Driving sustainable competitive advantage for
customers by getting their products to marketfaster and more efficiently.
Providing a range of industry-specific solutions.
Using our industry and supply chain expertise toturn complex customer requirements into flexible
solutions which meet customer challenges head-on.
Delivering consistently excellent operations.
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Trend:Globalization, deregulation, digitization,
and outsourcing.
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What is Supply Chain Management SCM)and Logistics? SCM provides solutions for the re-
engineering and management of globalsupply chains.
Logistics is the management of thetransportation of the resources used for thefinal product.
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1971 Philippine
1972 Japan, Hong Kong, Singapore, and
Australia
1973 Europe and Middle East and Africa
1980s China and Eastern European countries
1985~
1995
Brussels, Cincinnati, and Manila
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DHL Exel Supply Chain
DHL Express
DHL Freight
DHL Global Forwarding
DHL Global Mail
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The comparison with other famous logistics
Presenter: 96421026
DHL FedEX UPSFounded 1969 1971 1907
Employees 500,000 (2009) 280,000+ (2009) 408,0002009
distributorPlenty
(7-11)
Less Plenty
(Family Market)
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DHL stands 35% share of the internationalexpress segment in the Asia Pacific region.
DHL is the market leader in Japan & China.
In 2005, DHL Express invests120 million inIndian domestic courier Blue Dart and
becomes the majority shareholder in thecompany.
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The courier service market in the U.S.
-e.g. the U.S. Postal Service
The U.S. Postal Service and FedEx continue tobroaden their range of service business
DHL is the market leader of logistics in theU.S.
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Challenges in the
U.S. Market
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Parcel market in the U.S. is shifting toward
Ground transport.
Delivery delays that resulted by the
construction problem.
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The significant problem of losing a computertape which contained private information ofABN AMRO (Bank).
The attacks from FedEx and UPS.
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Spend 150 million dollars in an identity
rollout with a new logo.
Repaint trucks
Purchase new uniforms
Paint service centers
Replace drop boxes
Create new packaging and etc.
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Q1-1:DHL is integrating international express andlogistic services.
What value-added services does DHL provide?
A: Insurance, packaging, shipmentpreparation, remote area service, etc
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Q1-2:How do the services tie in to anorganizations value chain activities?
A:Faster but more expensive
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Q1-3:Can you anticipate changes to the supplychain that would further alter the expressand logistics industry?
A: No contact the recipient before deliveringpackages
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Q2-1:Who are the target clients for a company like
DHL?A:international students, trading firm, animporter/exporter and internationalcompany, etc
What factors would influence the customer tochoose a particular express courier andlogistics provider?
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Q2-2:What factors would influence the customer tochoose a particular express courier and logisticsprovider?A:
Distributor service deliver time Reliable Convenient Reputation Price Commercial Experience
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Q3:What would you recommend to DHL forchanging its position in the United
States?Do you feel that DHLs currentstrategies will be successful?
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Q4:It appears that DHL needs to focus on improvedcustomer satisfaction through better servicequality and a more customer-friendly workforce.
In this increasingly competitive industry,personalized service and investment in a trainedsales force seems to be a critical in attractingclients. Would customers in the U.S. be willing to
risk critical shipping activities to a fledglingoperation? Will patience run out for a parentcompany Deutsche Post?
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http://wiki.mbalib.com/zh-tw/%E8%81%94%E9%82%A6%E5%BF%AB%E9%80%92%E5%85%AC%E5%8F%B8
http://wiki.mbalib.com/zh-tw/%E5%9B%BD%E5%A4%96%E7%89%A9%E6%B5%81%E5%8F%91%E5%B1%95%E5%8F%B2
http://zh.wikipedia.org/wiki/DHL
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Thanks for
your listening
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