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differentiate and grow
a thriving retail business
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from apprenticeto franchisee
to $100 million
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the game has changed
knowledge
change
globalisation
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consumer has more options
they walk funny
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better faster leaner
We will win because we are better at the customer interface!
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how different are you?
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the 80’s product
Industrial world shifts to service
economy
social economic & general change
Introduction of text messaging
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the 90’s service
supplier convergence
internet reaches critical mass
instant messaging
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the 00’s price
globalisation intensifies
easy finance
dot com bubble burst
emergence of social media
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Today 2010
internet users – 1.9 billion (28%)
The Instant Society!
mobile broadband users predicted – 1 billion (15%)
people subscribed to mobiles – 4.6 billion (67%)
Social Media is set to rule this decade
world population – 6.84 billion
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a culture of innovation
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unleashes talent and creativity
1
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focuses, motivates and energizes
2
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faster and easier to deal with
3
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create a culture of innovation
“Innovation …a process that uses new
knowledge to generate payback”
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old strategy vs new strategy
A business development model that is opportunity driven rather than the old strategy
based model...
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I dea l f or s tab l e and non-chang ing marketp lace
old strategy driven model
Vision
Strategy
Projects
Actions
Top Down
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problems
opportunities
staff customers suppliers
Strategic Intent
new opportunity driven model
I dea l f or uns tab l e and chang ing marketp lace
Top DownBottom Up
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5 keys for today’s innovative leader
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conv ince the organ isa t ion innovat ion rea l l y mat ters
empower people 1
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l i s ten to s ta f f , cus tomers and supp l ie rs
allocate resources 2
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teach them how to th ink no t what to th ink
invest in your people 3
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focus more on deve lop ing grea t peop le
focus on behaviours 4
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make innovat ion par t o f what you do
get connected 5
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differentiate and grow
3win.com.aujasondurham.com.au