Digital Cloud Technologies Pvt. Ltd.Regd off: 104, First Floor, Bldg No. SS3, Harihar Complex, S. No. 111,
Hissa No. 3, Dapode, Taluka Bhiwandi, Dapode - 421302, Maharashtra, India.
Date :
CUSTOMER APPLICATION FORM
LOCATION WHERE INSTALLATION IS REQUIRED
PAYMENT RECEIPT :
RESIDENTIAL ADDRESS OF APPLICANT
PROOFS ATTACHED :
S.NO.:D D M M Y Y Y Y
PLEASE FILL IN BLOCK LETTERS ONLY, CROSS(x) IN THE APPROPRIATE BOXES ONLY,PLEASE USE BLACK OR DARK BLUE INK .PLEASE ASK FOR ASSISTANCE FROM OUR EXECUTIVE ALL FIELDS ARE
MANDATORY FIELDS TO BE FILLED IN BY THE CUSTOMER
CUSTOMER INFORMATION:
CUSTOMER NAME:
CUSTOMER ID:
FATHERS/HUSBAND'S/
GENDER MALE FEMALE D.O.B. D D M M Y Y Y Y NATIONALITY:
INCOME TAX PAN NO.: AADHAR NO.:
LANDLINE NO:
EMAIL ADDRESS:
CITY
CITY
STATE
STATE
PIN CODE
PIN CODE
LANDMARK
LANDMARK
SALES PERSON NAME :
PAYMENT RECEIVED :
INSTALLATION :
ROUTER :
MONTHLY PLAN :
TOTAL :
CUSTOMER NAME :
CUSTOMER SIGNATURE :
DATE :
RECEIVERS NAME :
RECEIVERS SIGNATURE :
CUSTOMER SIGNATURE :
Photograph
with
Signature
ELECTRICITY BILL
LEAVE LICENSE AGREEMENT
AADHAR CARD
LANDLINE BILL
PASSPORT
AADHAR CARD
PAN CARD
PASSPORT
ADDRESS PROOF PHOTO ID PROOF
MOBILE NO:
Government of india
Ministry of Communications & IT
Department of Telecommunication
(DS Cell)
Performa for checking bonafide of Internet Customer of the ISPs(A) DETAILS TO BE FURNISHED IN CASE OF INDIVIDUAL APPLICANT
Signature to respresentative of ISP
Network :
Name :
Designation :
Signature of Customer Authorised Signatory of
Customer
High Speed Internetwith
Unlimited Download: 022 4171 1333 : [email protected]: www.samparkinfo.com
TERMS AND CONDITIONS
The under mention terms and conditions apply to all telecom services provided by Digital Cloud
Technologies Pvt Ltd.
1. Digital Cloud Technologies Pvt Ltd means a company incorporated under the provisions of
Companies Act, 1956,having its registered office at: 104, First Floor, Bldg No. SS3, Harihar Complex,
S. No. 111, Hissa No. 3, Dapode, Taluka Bhiwandi, Dapode - 421302, Maharashtra, India.
2. Digital Cloud Technologies is the registered brand of which the services are provided.
3. Customer Equipment ‘or ‘CPE’ shall mean and any other equipment/’customer Equipment/accessories
included with it and supplied (but not sold) by Digital Cloud Technologies
4. ‘Customer Equipment’ shall mean Any equipment not provided by—---
5. ‘Network’ shall mean ---network through which services are or would be made available to the customer.
6. ‘Relationship period’ shall mean the period commencing upon activation of the Services and shall run in
concurrence with the license agreement under which Digital Cloud Technologies is authorized to provide
services within the Network (license Agreement’) unless otherwise terminated.
7. ‘Services’ shall mean all telecom services provided by Digital Cloud Technologies to its Customers which,
interalia, shall include Telephone, Internet, Value Added Services (VAS) and/or any supplementary
additional services made available to the customer.
8. ‘Customer’ shall mean a person (including any entity or association of persons) who has subscribed to
the Services after completing the required formalities i.e. making necessary payments etc. and gets
activated on Digital Cloud Technologies network. Mere execution of the CRF shall neither constitute a
person to be a customer/subscriber or consumer of Digital Cloud Technologies
9. ‘Customer Application Form’ or ‘CAF’ shall mean the non – transferable form appended here with, which
has been filled and executed by the Customer for subscribing to the Services.
10. ’Tariff’ shall mean all the rates, fees, charges levies etc. and related conditions including but not limited
to activation fee, usage charges, deposits, advances and services charges including services tax and
any other statutory outgoings under the tariff schedules notified by Digital Cloud Technologies for
providing Services.
1. RESERVATIONS
Digital Cloud Technologies Pvt. Ltd reserves the right:
1.1 To seek and /or verify the particulars including financial information provided by the Customer, either by
itself or from independent sources;
1.2 To reject any CAF, in case the particulars provided therein are incomplete, incorrect or for any other
legally just and valid reason. The information provided by the customer/ gathered by Digital Cloud
Technologies Pvt. Ltd shall become Digital Cloud Technologies Pvt. Ltd property even if CAF is
rejected and Digital Cloud Technologies Pvt. Ltd may use the said data for any lawful purpose, subject
to the applicable laws and regulations.
1.3 To amend the present Terms and Conditions for the proper provisioning of Services or to comply with
the applicable laws and regulations.
2. SERVICES
2.1 Services will be provided within a reasonable time, on receipt of duly completed CAF. Digital Cloud
Technologies Pvt. Ltd will use all reasonable endeavours to provide and maintain Services during the
subscription Period.
2.2 Digital Cloud Technologies Pvt. Ltd has the right to predetermine, prefix or re-fix the credit limit for the
usage o f Services availed by the Customer based on its internal credit rating. In the event of exceeding
of the credit limit, the customer shall be liable to make interim payment forth with for the services
availed including rentals failing which Digital Cloud Technologies reserves the right to totally or partially
disconnect / suspend the services.
2.3 Quality, functionality and / or availability of the Services, may be affected and Digital Cloud Technologies
Pvt.
Ltd without any liability, whatsoever is entitled to refuse, limit, suspend, vary or disconnect
the services, at any time, for any reasonable cause, including, but not limited, to the following:-
2.3.1. Any / all applicable rules, regulations, orders, directions, notifications, License Agreement conditions
etc. issued by the Government / Telecom Regulatory Authority of India (TRAI) etc.
2.3.2. Any discrepancy in the particulars (s) provided by the Customer.
2.3.3. If the customer is in default (including past defaults) in making payment for the Services.
2.3.4. During technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance
of the system/ equipment.
2.3.5. To combat potential fraud, sabotage, willful, destruction, national security or for any other force
majeure reasons etc.
2.3.6. Transmission limitations caused by topographical, geographical, atmospheric, hydrological and/or
mechanical or electronic constraints/limitations and/or availability of suitable cell-sites.
2.3.7. If services are used in violation of any law, rule/ regulation.
2.3.8. Interconnection failure between Digital Cloud Technologies Pvt. Ltd. and other service provider(s)
2.3.9. Any other reason, which is found to be reasonable by Digital Cloud Technologies Pvt. Ltd. warranting
limiting/ Suspension/disconnection of Services.
3. BILLING, PAYMENT AND SECURITY DEPOSIT
3.1 Digital Cloud Technologies Pvt. Ltd. shall bill the Customer as per the billing cycle which shall run on
a frequency as may be decided by Digital Cloud Technologies from time to time. Taxes shall be as per
applicable law.
3.2 Customer shall pay the subscription amount in advance as these are pre-paid services.
3.3 No payments are to be made in cash. Only A/c payee crossed cheque or a bank’s demand draft is valid.
3.4 Customer shall deposit, such amount as interest free security deposit, as may be determined by
Digital Cloud Technologies Pvt. Ltd. reserves the right to forfeit/adjust/apply the said security deposit in
full or in part satisfaction of any sum which may be due from the Customer to Digital Cloud
Technologies Pvt. Ltd. at any time. Customer shall continue to be liable for balance, if any. Digital Cloud
Technologies Pvt. Ltd. may call for additional security deposit for Services, made available to the
customer.
3.5 Digital Cloud Technologies Pvt. Ltd. in accordance with TRAI guidelines rules/regulations is entitled
to charge, vary, add, withdraw any services and/or to vary the Tariff on these services and/ or make any
Service Chargeable which is not initially or at any stage chargeable.
3.6 Upon delay / non-payment of bills beyond the due date or non- deposit of any applicable fee, charge or
deposit, or any increase thereof, Digital Cloud Technologies reserves the right totally or partially
disconnect the Services of such Customer. For restoring the Services, the Customer shall have to apply
for restoration charges.
3.7 Digital Cloud Technologies Pvt. Ltd. will not be liable for Customer equipment being faulty
4. CUSTOMER’S OBLIGATIONS
4.1 If the CPE is lost or stolen, the Customer shall forthwith inform Digital Cloud Technologies Pvt. Ltd. This
notification shall authorize Digital Cloud Technologies Pvt. Ltd. to suspend all or any part of the Services
and/or disconnect the Services. However, the Customer shall be liable for all the charges incurred before
such notification and suspension of services by Digital Cloud Technologies Pvt. Ltd. reserves the right to
charge notification and suspension of Services by Digital Cloud Technologies Pvt. Ltd. reserves the right to
charge reasonable amount as CPE replacement charges from the Customer.
4.2 Customer shall not use the Services for any unlawful, immoral or abusive purpose in violation or
derogation of any law/rule or regulation or statutory directive or Order for the time being in force or against
any public policy or for sending/receiving obscene threathning, harrassing messages / communications or
sending messages or communications that affect national interest, or create any damage or risk to Digital
Cloud Technologies Pvt. Ltd. or its Network / equipments/call centre and /or other Customer(s). Any violation
or misuse by Customer shall under no circumstances be attributed to Digital Cloud Technologies and the
Customer shall be solely responsible for all such acts or omissions. The customer hereby agrees to
indemnify, held Digital Cloud Technologies Pvt. Ltd. Harmless against any claims including any claims
arising by anyone else using the Internet facilities availed by the customer.
4.3 Customer shall intimate Digital Cloud Technologies Pvt. Ltd. about change in address, if any, in writing
along with such proof, as may be deemed necessary by Digital Cloud Technologies Pvt. Ltd.
4.4 Customer shall not use the Services as an ‘OSP’ (Other Service Provider).
5. CONFIDENTIALITY
Privacy of communication is subject to the terms of the license agreement of Digital Cloud Technologies
with DoT and other statutory and regulatory notifications/directives etc. The Customer specifically agrees
that in order to facilitate Digital Cloud Technologies Pvt. Ltd. to provide Services, Digital Cloud Technologies
Pvt. Ltd. may be required to disclose any information or particulars pertaining to the Customer to any
authority, statutory or otherwise, including but not limited to any debt collection agency, credit reference
agency, security agency, and reserves the right to comply with the directions of such authorities at its
discretion and without intimating the Customer .
6. OWNERSHIP
6.1 The Customer shall have no title and/or ownership and/or interest in the CPE and therefore shall not be
entitled to transfer/assign/lease and/or otherwise part with the same under any circumstance. The
ownership and effective control over the CPE shall always remain with Digital Cloud Technologies Pvt. Ltd.
The Customer shall not claim any charge or lien on the CPE, even if any dispute is pending between the
Customer and Digital Cloud Technologies Pvt. Ltd. Customer shall be responsible for the maintenance and
upkeep of the CPE subject to normal wear and tear.
6.2 All CPE, provide (but not sold) by Digital Cloud Technologies Pvt. Ltd. shall always remain absolute
property of Digital Cloud Technologies Pvt. Ltd. The Customer shall only have the custody of the equipment
or other equipment / accessories during the enrolment period.
6.3 The CPE has been provided to the Customer in order to facilitate Digital Cloud Technologies Pvt. Ltd. to
exclusively use the same for rendering its Services. The Customer shall not deal with the CPE independent
of Digital Cloud Technologies Pvt. Ltd. in any manner whatsoever.
6.4 Customer shall neither shift the CPE nor transfer the same in any manner .In case the Customer fails to
comply with the terms and conditions of enrolment Digital Cloud Technologies Pvt. Ltd. reserves the right to
lift or remove the CPE from the Customer‘s premises and terminates the enrolment without any liability
whatsoever on its part.
6.5 Further, acceptance of bill payments by Digital Cloud Technologies Pvt. Ltd. from a person other than
the Customer does not mean acceptance of transfer/assignment/lease of any rights or obligation of the
Customer to such person making the payment.
7. DISCLAMER OF LIABILITY
7.1 Digital Cloud Technologies Pvt. Ltd. makes no express or implied warranty, guarantee, representation
or undertaking whatsoever regarding the Service, which are not expressly mentioned herein.
7.2 Digital Cloud Technologies shall not be responsible for any acts or omissions of any third party including
franchisees/dealers/distributors/retailers etc., with regard to scheme(s) which are not expressly authorized
by Digital Cloud Technologies Pvt. Ltd. .
7.3 Digital Cloud Technologies Pvt. Ltd. shall not be liable to the Customer if any delays, loss of business,
profit, revenue or good will, anticipated savings, use of contracts, damages, fees costs, expense, orders,
judgment, etc. or for any indirect or consequential loss, howsoever, it arises for or account of
unavailability/usage of Services or otherwise.
7.4 Digital Cloud Technologies shall not be liable to the Customer for injuries or damages resulting from
omissions, interruption, delays, errors in transmission, failures or defects in equipments, or any other cause
including but not limited to the failure to transmit, which are connected with incidents of fire, explosion, war,
riots, strikes, lockouts, picketing boycotts, and cause originating in the facilities or operations of other
telecom or allied service providers and other reasons or causes beyond the control of Digital Cloud
Technologies Pvt. Ltd. or for any reason whatsoever.
7.5 The terms and conditions herein shall be subject to the notifications/guidelines issued by TRAI and
DoT, from time to time.
8. ADDITIONAL T&Cs FOR TELEMEDIA SERVICES
8.1 The Internet/Broadband speed available to the Customer is the maximum prescribed speed for which the
Customer is entitled and Digital Cloud Technologies Pvt. Ltd. does not hold out any assurance that the said
speed shall be maintained at all times and the same may vary depending upon the network congestion,
technical reasons or any other unavoidable circumstances.
8.2 It is clearly understood that installation of internet/broadband services require several vital and time
consuming activities, inter-alia, including laying down of cables , proper wiring of the area, other technical
requirements etc. and therefore Digital Cloud Technologies does not prescribe or hold out any fixed
execution of the CAF, during which the said Services shall be activated. Digital Cloud Technologies Pvt. Ltd.
shall endeavour to activate the Service within reasonable time and it is expressly agreed that the person
executing the CAF shall not be entitled to raise any claim or action or damages of whatsoever nature on
account of delay in activation of Services and the Customer shall only be entitled to refund of the initial
amount paid by the Customer.
9 The validity, construction and performance of the terms and conditions of the CAF shall be governed by
and interpreted in accordance with the laws of Republic of India. The courts at Mumbai, Maharashtra shall
have exclusive jurisdiction in respect of the subject matter of this CAF.
10 The parties have fully read and the contents of the terms and conditions have been explained in
vernacular, Verbatim and upon understanding, have signed the CAF as a token of its acceptance/consent
and further with a clear understanding that it is valid and binding document on both the parties and can be
enforced in the Court of Law.
Customer Signature