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Four Ways to Create Customer Value
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 2
Information Excellence Solution Leadership
Collective Intimacy Accelerated Innovation
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Information Excellence
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Operational Excellence
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 4
Source: Ford
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Information Excellence
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 5
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Digital – Physical Fusion
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 6
Source: Burberry
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Asset-Light Processes
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Source: Uber
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Exhaust Data Monetization
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Source: 23andMe
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Dynamic, Virtual, Networked
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Source: Li & Fung
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Solution Leadership
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Product Leadership
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 11
Source: Rolex
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Smart, Digital, Connected
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 12
Source: Apple
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Adaptive Intelligence
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 13
Source: Google / Nest
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Upgradability
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 14
Source: Tesla
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Experiences
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 15
Source: Disney
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Transformations
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 16
Source: Nike
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Outcomes
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 17
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Gamification
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 18
Source: Opower
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Collective Intimacy
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Customer Intimacy
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 20
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Collective Intimacy
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 21
Source: Netflix
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Collective Intimacy
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 22
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Traditional Innovation Accelerated Innovation
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Cloud-Mediated Innovation
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 24
Challenge
Solutions
??Solution
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The Netflix Prize
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 25
Source: Netflix
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Innovation Networks
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 26
Source: P&G
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GE Flight Quest
@joeweinman © 2015 Joe Weinman. All Rights Reserved. 27
Source: GE