Digital Lifestyle EnablementDelivery & Service

Domain Processes

Customer-to-Customer processes

Deployment Models Supported

Build Operate Transfer Private Cloud

Managed Services

Hosted Managed ServicesAs-a-Service Deployment

Deployment

OOTB product with

Customer Experience Mgt

••• Context-aware Campaigns

OTT Business Models

•• Developer & Partner Ecosystem•

•••

Churn

Price Plan

Renewals Mgt

Service Activation

Convergent Charging

Convergent Context-awareness Center (C3)

Voucher

Management

CustomerExperienceManagementDomain

Smarter Pipe Domain

Manage CustomerA

& LoyaltyE

Manage QoS / SLAI

Develop BusinessM

Manage OpportunityBManage Community F

Manage WorkforceJManage Market N

Manage KnowledgeC

Manage ProductGManage Partner & SupplierK

Manage CampaignsD

Manage ServicesHManage Revenues & FraudL

Customers

RA: Request-to-Answer

OP: Order-to-Payment2

UP: Usage-to-Payment3

RC: Request-to-Change45

6

7Customers

1

Add-on ModulesCore Products

Experience Store

Dealer-in-a-Box

Knowledge Mgt

Sales Mgt

CRM Core

Customer Engagement

••• Campaign Management

Channel Analysis

Business Performance MgtAgent View

RTSS

Settlement & Interconnect

ConvergentBilling

Policy Management

• Customer Mgt• Resource Mgt

• Order Mgt•

Campaign Management

Customer Service

Partner Management

Contract Management

Customer Engagement Center (CEC)

Unified Product Catalog (UPC)

Open Platform Domain

Financial Journaling System

Real-time Intelligence

Interaction Mgt

Veris Product Suite

Open Operational Platform