Transcript
Page 1: Discussing Design Without Losing Your Mind - SoCal UX Camp

DISCUSSDESIGNWithout Losing Your Mind

Adam ConnorEXPERIENCE DESIGN DIRECTOR

Aaron IrizarrySR. PRODUCT DESIGNER

Saturday, May 31, 14

Page 2: Discussing Design Without Losing Your Mind - SoCal UX Camp

Something about pain in conversations.

Conversations can

hurtSaturday, May 31, 14

Page 3: Discussing Design Without Losing Your Mind - SoCal UX Camp

Saturday, May 31, 14

Page 4: Discussing Design Without Losing Your Mind - SoCal UX Camp

It’s laid out too much like [popular service]. We should be different.

The new Spotify design is perhaps even worse than the old Spotify design. The visual hierarchy and underlying IA are terrible.

No. That won’t work. What if we do it this way...

It needs more flululululuh!!

The wireframes are still not answering our problem and are not providing enough an easier solution for the page.

Change the order of the screens so that the 3rd and first one are switched.

It doesn't have enough spunk.

What kind of company shuts down a much-loved service like Google Reader but keeps the vegetative Google Plus?

We're disappointed in this solution. We're going to have our own designers come up with one.

Looks ugly. Make it pretty.

What. The hell. Is this?

I would never use this. I don’t like the layout.

We should make that a dropdown instead of radio buttons.

None of this is what I asked for.

This is terrible. I have no idea what the lines mean.

I like the paper form better.

I'm just not feeling it. I don't know what, but it isn't right yet. Just needs to be more innovative.

Make it look more like SharePoint.Here is a rewrite. My intention

is to sharpen the language, make it more precise.

Saturday, May 31, 14

Page 5: Discussing Design Without Losing Your Mind - SoCal UX Camp

The new Spotify design is perhaps even worse than the old Spotify design. The visual hierarchy and underlying IA are terrible.

No. That won’t work. What if we do it this way...

Change the order of the screens so that the 3rd and first one are switched.

What. The hell. Is this?

We should make that a dropdown instead of radio buttons.

None of this is what I asked for.

Here is a rewrite. My intention is to sharpen the language, make it more precise.

Saturday, May 31, 14

Page 6: Discussing Design Without Losing Your Mind - SoCal UX Camp

Criticalthinking

Saturday, May 31, 14

Page 7: Discussing Design Without Losing Your Mind - SoCal UX Camp

Critique

Saturday, May 31, 14

Page 8: Discussing Design Without Losing Your Mind - SoCal UX Camp

There are two facets to critique:

Giving & Receiving

Saturday, May 31, 14

Page 9: Discussing Design Without Losing Your Mind - SoCal UX Camp

There are two facets to critique:

Giving & Receiving

INTENTAt their foundation is

Saturday, May 31, 14

Page 10: Discussing Design Without Losing Your Mind - SoCal UX Camp

Giving critique with the wrong intent is self focused.

Saturday, May 31, 14

Page 11: Discussing Design Without Losing Your Mind - SoCal UX Camp

Giving critique with the right intent is objective focused.

Saturday, May 31, 14

Page 12: Discussing Design Without Losing Your Mind - SoCal UX Camp

When giving critique...

Use a filter.Gather initial thoughts and reactions. Revisit them in the right context.

Saturday, May 31, 14

Page 13: Discussing Design Without Losing Your Mind - SoCal UX Camp

When giving critique...

Don’t assume.Find out the reason behind thinking, constraints or other variables.

Saturday, May 31, 14

Page 14: Discussing Design Without Losing Your Mind - SoCal UX Camp

When giving critique...

Don’t invite yourself.Get in touch and ask to chat about the design.

Saturday, May 31, 14

Page 15: Discussing Design Without Losing Your Mind - SoCal UX Camp

When giving critique...

Lead with questions.Show an interest in their process.

Saturday, May 31, 14

Page 16: Discussing Design Without Losing Your Mind - SoCal UX Camp

When giving critique...

Talk about strengths.Critique isn’t just about the things that aren’t working.

Saturday, May 31, 14

Page 17: Discussing Design Without Losing Your Mind - SoCal UX Camp

Receiving critique with the right intent takes humility and restraint.

Saturday, May 31, 14

Page 18: Discussing Design Without Losing Your Mind - SoCal UX Camp

When receiving critique...

Remember the purpose.Critique is about understanding and improvement, not judgement.

Saturday, May 31, 14

Page 19: Discussing Design Without Losing Your Mind - SoCal UX Camp

When receiving critique...

Think before responding.Do you understand what the critics are saying?

Saturday, May 31, 14

Page 20: Discussing Design Without Losing Your Mind - SoCal UX Camp

When receiving critique...

Participate.Analyze your proposed solution with everyone else.

Saturday, May 31, 14

Page 21: Discussing Design Without Losing Your Mind - SoCal UX Camp

When receiving critique...

Set the foundation.Use prior agreements and objectives to get everyone on the same page.

Saturday, May 31, 14

Page 22: Discussing Design Without Losing Your Mind - SoCal UX Camp

A simpleplan.

Saturday, May 31, 14

Page 23: Discussing Design Without Losing Your Mind - SoCal UX Camp

What was the creator trying to achieve?

Saturday, May 31, 14

Page 24: Discussing Design Without Losing Your Mind - SoCal UX Camp

What was the creator trying to achieve?How did they try to

achieve it?

Saturday, May 31, 14

Page 25: Discussing Design Without Losing Your Mind - SoCal UX Camp

What was the creator trying to achieve?How did they try to

achieve it?How effective weretheir choices?

Saturday, May 31, 14

Page 26: Discussing Design Without Losing Your Mind - SoCal UX Camp

How did they try to achieve it?How effective were

their choices?Why is or isn’t what they did effective?

What was the creator trying to achieve?

Saturday, May 31, 14

Page 27: Discussing Design Without Losing Your Mind - SoCal UX Camp

Design ReviewsStandalone Critiques

Collaborative Activities

Saturday, May 31, 14

Page 28: Discussing Design Without Losing Your Mind - SoCal UX Camp

A few things tokeep in mind...

Saturday, May 31, 14

Page 29: Discussing Design Without Losing Your Mind - SoCal UX Camp

The Rules

Saturday, May 31, 14

Page 30: Discussing Design Without Losing Your Mind - SoCal UX Camp

Avoid problem solving.

1

The Rules

Saturday, May 31, 14

Page 31: Discussing Design Without Losing Your Mind - SoCal UX Camp

Avoid problem solving.

2 Everyone is equal.

1

The Rules

Saturday, May 31, 14

Page 32: Discussing Design Without Losing Your Mind - SoCal UX Camp

Avoid problem solving.

3 Everyone is a critic.

2 Everyone is equal.

1

The Rules

Saturday, May 31, 14

Page 33: Discussing Design Without Losing Your Mind - SoCal UX Camp

4

Avoid problem solving.

The designer is responsible for next steps.

3 Everyone is a critic.

2 Everyone is equal.

1

The Rules

Saturday, May 31, 14

Page 34: Discussing Design Without Losing Your Mind - SoCal UX Camp

Set the right

foundation.Saturday, May 31, 14

Page 35: Discussing Design Without Losing Your Mind - SoCal UX Camp

Set your foundation with...

PersonasUser Archetypes that describe their average behaviors, goals, expectations, knowledge, etc.

Saturday, May 31, 14

Page 36: Discussing Design Without Losing Your Mind - SoCal UX Camp

Set your foundation with...

GoalsDesired, measurable outcomes of the user interacting with the product or service. Can be user oriented, business oriented or both.

Saturday, May 31, 14

Page 37: Discussing Design Without Losing Your Mind - SoCal UX Camp

Set your foundation with...

PrinciplesDesired qualities or characteristics of the final solution.

Saturday, May 31, 14

Page 38: Discussing Design Without Losing Your Mind - SoCal UX Camp

Set your foundation with...

ScenariosShort narratives that the describe the desired behaviors, thoughts, reactions, emotions, etc. of the user as they move through a particular flow or use case.

Saturday, May 31, 14

Page 39: Discussing Design Without Losing Your Mind - SoCal UX Camp

Design ReviewsStandalone Critiques

Collaborative Activities

Saturday, May 31, 14

Page 40: Discussing Design Without Losing Your Mind - SoCal UX Camp

Saturday, May 31, 14

Page 41: Discussing Design Without Losing Your Mind - SoCal UX Camp

Saturday, May 31, 14

Page 42: Discussing Design Without Losing Your Mind - SoCal UX Camp

Critique is about iteration and improvement. So long as you’re looking to improve on whatever it is you’re doing, you’ve got an opportunity for critique.

Saturday, May 31, 14

Page 43: Discussing Design Without Losing Your Mind - SoCal UX Camp

Who gets an invitation?

Saturday, May 31, 14

Page 44: Discussing Design Without Losing Your Mind - SoCal UX Camp

Start things off on the right foot.

Illustration by: Hugo A Sanchez

Saturday, May 31, 14

Page 45: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critique

Saturday, May 31, 14

Page 46: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Saturday, May 31, 14

Page 47: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Active Listening

Saturday, May 31, 14

Page 48: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Round Robin &Quotas

Active Listening

Saturday, May 31, 14

Page 49: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Round Robin &Quotas

Direct InquiryActive Listening

Saturday, May 31, 14

Page 50: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Round Robin &Quotas

Direct Inquiry

Six Thinking HatsActive Listening

Saturday, May 31, 14

Page 51: Discussing Design Without Losing Your Mind - SoCal UX Camp

Facilitating critiqueCritique Goals

Round Robin &Quotas

Direct Inquiry

Six Thinking Hats

Facilitators

Active Listening

Saturday, May 31, 14

Page 52: Discussing Design Without Losing Your Mind - SoCal UX Camp

Yes.You will meetdifficult people.

Saturday, May 31, 14

Page 53: Discussing Design Without Losing Your Mind - SoCal UX Camp

What comesnext?

Saturday, May 31, 14

Page 54: Discussing Design Without Losing Your Mind - SoCal UX Camp

Design ReviewsStandalone Critiques

Collaborative Activities

Saturday, May 31, 14

Page 55: Discussing Design Without Losing Your Mind - SoCal UX Camp

Design Reviews have theirchallenges.

Saturday, May 31, 14

Page 56: Discussing Design Without Losing Your Mind - SoCal UX Camp

Solving the review problem

Saturday, May 31, 14

Page 57: Discussing Design Without Losing Your Mind - SoCal UX Camp

Take control.

Solving the review problem

Saturday, May 31, 14

Page 58: Discussing Design Without Losing Your Mind - SoCal UX Camp

Take control.

Recap objectives.

Solving the review problem

Saturday, May 31, 14

Page 59: Discussing Design Without Losing Your Mind - SoCal UX Camp

Take control.

Pretend you’re dealing with difficult people.

Recap objectives.

Solving the review problem

Saturday, May 31, 14

Page 60: Discussing Design Without Losing Your Mind - SoCal UX Camp

Don’t rely on them for critique.

Take control.

Pretend you’re dealing with difficult people.

Recap objectives.

Solving the review problem

Saturday, May 31, 14

Page 61: Discussing Design Without Losing Your Mind - SoCal UX Camp

Design ReviewsStandalone Critiques

Collaborative Activities

Saturday, May 31, 14

Page 62: Discussing Design Without Losing Your Mind - SoCal UX Camp

Artist Unknown

The ever popular

brainstormSaturday, May 31, 14

Page 63: Discussing Design Without Losing Your Mind - SoCal UX Camp

Saturday, May 31, 14

Page 64: Discussing Design Without Losing Your Mind - SoCal UX Camp

Saturday, May 31, 14

Page 65: Discussing Design Without Losing Your Mind - SoCal UX Camp

DivergentThinking

Saturday, May 31, 14

Page 66: Discussing Design Without Losing Your Mind - SoCal UX Camp

DivergentThinking

Saturday, May 31, 14

Page 67: Discussing Design Without Losing Your Mind - SoCal UX Camp

DivergentThinking

ConvergentThinking

Saturday, May 31, 14

Page 68: Discussing Design Without Losing Your Mind - SoCal UX Camp

DivergentThinking

ConvergentThinking

Saturday, May 31, 14

Page 69: Discussing Design Without Losing Your Mind - SoCal UX Camp

DivergentThinking

ConvergentThinkingCritique

Saturday, May 31, 14

Page 70: Discussing Design Without Losing Your Mind - SoCal UX Camp

Critiqueis at the core ofcollaboration.

Saturday, May 31, 14

Page 71: Discussing Design Without Losing Your Mind - SoCal UX Camp

Thanks!Aaron IrizarrySr. Product [email protected] @aaroni

nasdaqomx.com

For more thoughts on critique, communication and collaboration, check out: discussingdesign.com

Saturday, May 31, 14


Top Related