Disclaimer
All rights reserved.No part of this presentation, including the layout may be reproduced, stored in a database and / or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written consent of UWV
It is not allowed to take any pictures
of the QlikView models
Let’s introduce
Angelika Klidas
Teammanager QlikView Competence Center
Devie Boekel
Purchasing advisor Procurement Department (Facility
Management)
Agenda
UWV
QlikView at UWV
(short) Demonstration QlikView at UWV
Communication
What makes the difference?
(short) Demonstration QlikView Performance
What comes up to discuss or to considerate
UWV
Uitvoeringsinstituut WerknemersVerzekeringen (Administration of Employee Insurance)
Semi Government Agency
Principle: Ministry of Social Affairs and Employment
UWV (continuation)
UWV has 5 core business functions:
Work: to keep the customer at work or help him / her to find new work in cooperation with the civil services
Social Medical Affairs: assessment of disease and disability in clear criteria
Disburse: a quick and accurate provision of benefits when work is not or is not immediately possible
Customer & Service: to ensure that the customer is always feeling helped good (clear, understandable, logical) and quickly
Data management: to ensure that the customer needs to give information about work and payment to the government only once
Information provision UWV
2 parties:
External (justifying to the Ministry)
Internal (Management Information and justify)
UWV: Some facts
Benefits volume 2010: 21 billion euro
WAO : 7,7 billion euro
WAJONG: 2,5 billion euro
WW: 5,4 billion euro
Execution cost 2010: 1,9 billion euro
Number of employees per 31-12-2010: 22.304
Source: UWV Yearly account 2010
To get a grip on the situation
Beside Statistics also control / management information
Reduction of BI tooling “in the house” and more industry standards
Program “Safetrack” and BI tooling
Tighten Strategy and cascade measurement
Choice of BI tooling
Changed and especially less KPI’s
Changed processess
Data quality and registration load
Changed Information provisioning
- Reports which are given insight
into the strategy (KPI’s)
- Establish BICC
- Installation BI-Portal
- Knowledge Management
BI products at UWV
Business Objects Panorama Novaview Xcelsius Oracle (OWB) QlikView SPSS Cobol Excel Access …
How QlikView got in at UWV
Mid 2007: Decision to use QV within Directorate HRM.
End of 2007: Corporate ICT follows
Begin of 2008: Facility Management follows
QCC: Some facts
Number of sessions in 2011 21.491 and increasing
(In the first 5 months of 2010 13.179 sessions)
QlikView Competence Center founded: 1-7-2009
Present formation in fte: 10
Number of models in functional management: 76
Number of new projects in 2010: 27
Number of new projects in 2011: 28 so far
Number of users: 1800
Integrated in the Datawarehouse department
Advantages of QlikView Competence Center?
The advantages of the QlikView Competence Center:
Short “Time to market” (delivery prototype 4 to 5 weeks)
By centralization better and clean lines and awareness, governance and management is possible
Varied knowledge and expertise together which will increase effectiveness and efficiency
Through a better organization and structure and “one way of working“ people can react faster and better
Increased flexibility of the use of resource and therefore more resistant to fluctuating questions (scalability)
Cost savings by among other things uniformity and knowledge
QlikView at UWV
Supporting business processes :
Human Resource Management (HRM)
Facilities management (including Procurement Department)
ICT department
Customer Processes
Customer & Service
Disburse
Enforcement
Objections and appeal
UWV data management
Procurement
Position of the Procurement Department (staff)
Unit of Facility Management
The services of Procurement
Support, advice and guidance in the procurement process
Monitoring on compliancy
Full utilization of master parties, master contracts, UWV marketplace
Company cars management
Contract and suppliers management
Procurement Service Bureau
Procurement by European tender
Semi Governments Agency
Tax money
193.000 euro
Tenders
Where does QlikView fit in?
Looking at the spend
Tracking compliancy
Full utilization of contracts
Communication
Sharepoint – BICC portal
Frequently Asked Questions
Portfolio
Latest news
Newsletters: quarterly
Highlights
News
Developments
Customer meeting: quarterly
Monthly reports
Workshops
Knowledge Management,
BI as a process
QVS-Performance Monitor
Where you can make the difference
Traditional waterfall
Top down – bottom up
Incremental / iterative
Proof of Concept
Main point is always:
“Short time to Market”
Information need is NOW!!
Production process QCC
Below mentioned applies to new assigments/major changes.
1. Intake procedure1. Discussion customer (collecting requirements)
2. Cost calculation
3. Prepare quotation (including possible start date)
2. Design stage / Information analysis1. Make business process architecture
2. Make functional process architecture
3. Logical entity model
4. Use cases
3. Building stage
4. Test stage
5. Transfer and taking over the functionalmanagement
Functional Management
After transfer QCC is taking over the management of the QlikView application.
QCC concludes a separate contract with client for the functional management. This includes:
User support
- 1st line support by ICT-Servicedesk
Operational ICT directing
Availability management
Authorisation management
Implementations
- Small changes