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MMS400LEVEL
ORGANIZATIONALBEHAVIOR
Spring2017
ClassMeetingTime: 300minutesofcontacttimeperweekfor7weeks(2sessionsof150minuteseach) ClassMeetingPlace: DukeKunshanUniversityAcademicCredit: 1courseAreasofKnowledge: SS(SocialSciences)recommendedModesofInquiry: CCI(Cross-culturalInquiry)recommendedCourseformat: lectures,caseanalyses,hands-onprojects,presentations,interactivegroup discussions
Instructor’sInformation
Dr.FrankLong DistinguishedProfessor,StrategicDecisionResearchInstitute,WuhanUniversity ProfessorofManagement,DukeKunshanUniversity Email:[email protected];[email protected]
Prerequisite(s),ifapplicable
Noprerequisites
CourseDescription
ThecoursedeliversacademicandprofessionalknowledgeofOrganizationalBehavior(OB).Usingbothinductiveanddeductivemethods,itapproachesorganizationalprocessesatindividual,group,andorganizationlevelsrespectively.Todevelopstudents’holisticknowledgeinthefield,itestablishesaninterdisciplinaryframeworkwithinwhichsubjectmattersareexaminedandconceptsarereviewedfromperspectivesoforganization,management,sociology,anthropologyandsocialpsychology.
(1)Thecourseanalyzesindividualbehaviorsinorganizationsuchasworkplaceadaptation,jobsatisfaction,organizationallearningandbehavioralmodeling,self-actualizationandmotivation,roleperceptions,positive/negativereinforcement,workplaceemotion,valuesandethics,andwork-relatedstress,etc.Italsolooksintochangesintoday’soccupation,labormarketandthenatureofwork,andtheirimpactsonpeopleatworkplace.Whileitsinterdisciplinarystudyhelpsstudentsdevelopaholisticunderstandingofindividuals
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largelyassocialandorganizationalconstructs,thecoursepresentscopingstrategies,skillsandmentalitiesthattheycanrelyontoeffectivelyadvancethemselvesintoday’sorganization.
(2)Thecourseexaminesgroupbehaviorsandtreatsthemassocialandorganizationalconstructsratherthanasimplecompositeofactivitiesofseparateindividuals.TheOBsubjectstobecoveredincludeinterpersonalrelationship,inter-groupcoordination,socialperceptions,perceptualerrorsandtheirsociologicalandsocio-psychologicalcauses,groupthinkandgroupconflict,sociallyconstructedstereotypes,prejudicesanddiscrimination,etc.Teamworkdynamics,taskforceconceptsandskills,andtheirrespectivefunctionsarealsoanalyzed.Toincorporatethispartofthestudyinto(1),thecourseexposeshowgroupasasocialforcecanalsoimpactindividuals’motivation,learning,valuesandethics,andregulateorchangetheirbehaviors.
(3)Thecourseexploresfunctionalissuesoforganizationincludingleadership,communication,motivation,staffing,organizationalcultureandsynergy,powerandpolitics,conflictandnegotiation,structureanddesign,andorganizationaldevelopment,andchange.Thesocial-economic-cultural-politicalforcesandtheirimpactsonorganizationareexamined,suchasdiversityatworkplace,socialattributionandcategorization,demographicchanges,divisionoflabor,changesinthemainstreamculture,equity/equalityissuesatworkplace,governmentfunctions,changingeconomicstructureandglobalization,etc.Thecoursealsointroducesstrategiesandmethodsthatorganizationsdevelopbyfactoringimpactsoftheseforcesintotheequationoftoday’sorganizationalprocesses.Whilerevealingsimilaritiesoftheseprocesses,thecoursedemonstratessomedistinctionsbycomparingprivateandpublic,largeandsmall,anddomesticandinternationalorganizations.
Throughavarietyofhands-onexercises,thecoursehelpsstudentsgaincomprehensiveknowledgeofOB,developcapabilitiesofanalyzingandsolvingvariousorganizationalissues,andbecomeeffectiveinachievingtheirindividualgoalsinanyorganizationprocessofwhichtheyarepart.
CourseGoals/Objectives
Specifically,studentsattheendofthetermareexpectedto:
Ø establishaknowledgebasewiththeoriesandconceptsinthefieldofOB,andbeabletoengageinbothacademicandpractioner’sanalysisofimportantsubjectmatters;
Ø developeducatedandprofessionalunderstandings(vs.theircommonsenses)ofcontemporaryorganizations,behavioralpatterns,andtheirimpactsonindividualsandgroups;
Ø becomecapableofidentifyingsocialforcesthatinteractwithtoday’sorganizations;Ø cultivateaholisticandmulticulturalmindsettowardsissuesoftoday’sorganizationandpeople
socializinginit;Ø acquireaskillsetofproblem-diagnosisandproblem-solvinginavarietyoforganizationalsettings;Ø increasetheirprofessionalabilityinusingeffectivemethodstoaccomplishorganizationaltasks,
goals,andtotackleissuescommonlyfaced.
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Thegoalsofthiscoursewillbealignedwithspecificteaching-learningexercises,measurements,andoutcomes.Rubricsformeasurementofallassignmentswillbeprovidedsothatstudentsunderstandhowtheirworkisevaluatedinlinewiththeaboveobjectives.
RequiredText(s)/Resources
1)OrganizationalBehavior,7thed.,byStevenL.McShaneandMaryAnnVonGlinow.2014.McGraw-Hill.
2)HarvardBusinessSchoolOrganizationalBehaviorCases.2015.Additionalrecentexamplesastheybecomeavailable.
AdditionalMaterials
(1)Casestobestudiedandanalyzedwillbeprovidedbytheinstructor
(2)OtherreadingsofOBandmanagementjournalsandperiodicalsassignedbytheinstructor
(3)Majorwebsitesthatwillhelpstudentsconductcaseanalysesandfinalprojects
CourseRequirements/KeyEvidencesThiscourserequiresstudentactivitiesinandoutofclass.Acombinationofstandardclassroommethods(lectureandgroupdiscussions)withadditionalapproacheswillbuildupstudents’professionalknowledgeandskills.
(1)Reading:Students’intensive(careful)readingconstitutesanimportantpartofthecourserequirements.Itincludesassignedchapters,cases,andselectedjournalpublications.Amajorpurposeoftests/examsexecuted,caseanalysesconducted,andprojectsundertakeninthisclassistoexaminetheoutcomesofstudents’readingefforts.Theemphasisisnotonthequantityofmaterialreadbutthecarewithwhichitisread.TheprofessorhasmanyyearsofexperienceteachinginChina,includingEnglish-languagefinanceclassesatDukeKunshanUniversity.Thequantityofmaterialwillprovetobechallengingbutnotunreasonable.
(2)CaseAnalysis:Studentswillbeassignedselectedcases,andeachstudentgroupisexpectedtoconductanalysesandprepareacasereportoutofclass.Thistrainingenhancesastudent’sabilitytoapplydisciplinaryconceptstoanalyzingpracticalissuesandsubjectmattersinthefieldofOB.Italsoservesasateamworkexercise,anexperimentoforganizationalprocesses,andanexperienceofgroupinteractions.Aworksheet(rubric)willbeprovidedforgroupmemberstoevaluateeachother’sparticipationandteamworkeffectiveness.Thisevaluationwillbeareferenceforinstructor’sfinalgrading.
(3)FinalProject:EachstudentgroupwillconductacomprehensiveresearchprojectonatopicofOB,andstudentsarerequiredtodemonstrationaneffectiveapplicationoftheknowledge,concepts,andmethodslearnedinthisclass.Thisassignmenttogetherwiththecaseanalysisintendstodevelopstudents’hands-on
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capabilitiesasmanagementprofessionals.Aworksheet(rubric)willalsobeprovidedforteamworkevaluations.
(4)Documentaries:Theclassusesreal-casedocumentaries(similartocasestudiesbutinvideoformandusuallydepictingbriefepisodes)toillustrateconceptsandtheoriesofOB,andtofamiliarizestudentswithproblemsandissuesthatoftenposechallengestoorganizationsandmanagement.Classdiscussionswillbeheldandwrittenassignmentsgivenfollowingthesedocumentariesinclass.
(5)In-classexercises:Theclasswillassigntostudentsspecificcasesrelatedtotheconceptsandknowledgebeingcovered,andeachstudentgroupswilldiscussrelatedOBissues,diagnoseproblemsanddevelopsolutionplans.
(6)Presentations:Eachworkinggroupwillmakepresentationsforthecaseassignedandfinalprojectconducted.Theprojectpresentationwillbevideotapedandprofessionaletiquettesarerequired.Inadditiontoexchangingknowledgelearnedamongstudents,thistrainingimprovestheirskillsofcommunicationbyengagingtheminquestion-and-answerinteractionsfollowingeachpresentation.
(7)Quizzes:Twoquizzesgivenwillevaluatestudents’masteryofbasicknowledgeandconceptslearnedinthisclass.Eachwillcovercertaindesignatedchaptersandreadings.Theyserveasameanstocheckonstudents’readingcomprehensionandclassparticipation.Somequestionsarealsodesignedtosolicitstudents’criticalthinkingandintegrativeapplicationofknowledgeandconceptslearned.
(8)ClassParticipation:Theclassusesavarietyofinteractiveapproachestoengagestudentsinclassparticipation.Besidesaspontaneousquestions-and-answersformat,therewillbecaseanalysis,projectpresentationsandsubjectmatterdiscussionsthatbecomemeasurementforone’sin-classparticipation.Theoutcomeoftheseactivitieswillbeassessedinacomparativemanner.Onlythosewhoactivelyparticipateinactivitieswillgetfullcreditsforclassparticipation.
(9)ClassAttendance:Studentsarerequiredtoattendallclasses.Absencewithoutpre-arrangementwillleadtopointdeductionautomatically.Whileabsencesaregrantedfordealingwithemergencysituations,anyonewhohasmorethan2absenceswillhavehis/herfinalgradeloweredaccordingly.Morethan3absenceswillresultinthefailureofthisclass.
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TechnologyConsiderations,ifapplicable
Theclassneedswebaccessestoselectedjournals,andelectronicdevicefordocumentaries.
AssessmentInformation/GradingProcedures
Thefinalgradeforthisclasswillbedeterminedbythetotalpointsthatstudentsaccumulatethroughouttheterm.Studentsarerequiredtotakeexams,makepresentations,andturninassignmentsontime.Nomake-upexamoradelayofworksubmissionwillbegrantedunless
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onecontactstheinstructorinadvancewithacceptedreasons.Pointsareassignedasfollowsandthelettergradewillbegiveninaccordancewiththepercentageofstudents’cumulativesagainstthetotalpoints.
ItemsofPerformance PointsAssignedFinalProject(Detailedrequirementswillbegiveninclass.)
150(33%)
2Quizzes(50pointseach;Studyguideswillbegiveninclass.)
100(22%)
1CaseStudyReportandPresentation(Detailedrequirementswillbegiveninclass.)
100(22%)
ClassAttendanceandParticipation 100(22%)Total 450
DiversityandInterculturalLearning(seePrinciplesofDKULiberalArtsEducation)
Thecourseaddressesdiversityandinterculturallearning(D&IL)notonlyasasocialissuebutalsoasageneralprinciplefororganizationandmanagementsuccesstoday.Alargepartofthecourseisdevotedtointensivestudiesoftheorganiationalissuesofdiversitywhosesocial-economic-cultural-demographicattributesaredifferentfromthoseonwhichthetraditionalmanagementtheories,principles,wisdom,approaches,oreven“commonsense”tenetswereestablished.Basedonthis“warm-up,”theclasswilldiscussissuesofperceptualjudgmentanderrors,raceandethnicity,genderandage,interpersonalandgroupconflicts,stereotypesandbiases,ethnocentrismanddiscrimination,etc.Theeducationdemonstratesthataneffectivemanagementofthesediversityissues,orthelackthereof,willgeneratesignificantorevendecisiveimpactsononorganization/managementissuessuchassynergy,cohesion,reinforcement,workplaceemotion,groupthinkandgroupconflict,communication,violenceintheworkplace,teamworkandmotivation,etc.InsteadoftreatingD&ILaspartofcontingencyissueoforganization,thecourseapproachesitasaprerequisiteformanagement/organizationsuccesstoday.Therefore,theawarenessthatthiscoursetriestodevelopisnotabouttoleranceoracceptanceofthedifferent.Ratheritisaboutrespecting,appreciating,andembracingdiversityasastrengthandacompetitiveadvantagefortoday’sorganization.Whetherincasestudiesorprojectundertakings,studentsareexpectedtodemonstratethattheyareabletoconsciouslyapproachissuesofD&IL.Inotherwords,theyaretrainedinthedirectionofbecomingmostconstructive,productiveandeffectiveorganizationalmembers,managererandforceswithcorrespondingD&ILskillsandoutlooks.
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CoursePoliciesandGuidelines
1. SeeCourseRequirementsandAssessmentInformationabove.2. Theinstructorwillgothroughthesyllabusandexplaineverypartofthecourserequirements
andexpectationsforstudents.3. Thereisnodresscodeforattendingtheclassexceptformakingcaseorprojectpresentations.4. Cellphoneuseinanyformisnotpermittedduringclass.5. Beinglatefortheclassisdiscouragedbut“beingontime”shouldnotbeattheexpenseof
personalsafty.6. Studentsareencouragedtoanswerorraisequestions,andtotakepartinfreediscussions
actively.However,constantprivateconversationsthatdivertotherstudentsattentionoflearningordistractinstructor’steachingisnotallowed.
7. TheinstructorwillofferOfficeHourstostudents,todealwiththeirstudy-relatedproblems,issues,orrequests.
8. EachstudentisboundbytheACADEMICHONESTYSTANDARDofDKU.ItsCommunityStandardstates:“DukeKunshanUniversityisacommunitycomposedofindividualsofdiverseculturesandbackgrounds.Wearededicatedtoscholarship,leadership,andserviceandtotheprinciplesofhonesty,fairness,respect,andaccountability.Membersofthiscommunitycommittoreflectuponandupholdtheseprinciplesinallacademicandnon-academicendeavors,andtoprotectandpromoteacultureofintegrity.”ViolationsoftheDKUacademichonestystandardwillnotbetolerated.Cheating,lying,falsificationorplagiarisminanyformwillbeconsideredasaninexcusablebehaviorandwillresultinzeropointsfortheactivity.
9. ACCOMMODATIONSFORSTUDENT’SWITHLEARNINGDISABILITIES(LD):AstudentwithLDoranyotherformofdisabilitywillbehelped,accommodatedaccordingly,andtreatedequallyandspecially.Specificservicesforlearning,inaccordancewiththenatureofdisability,canbeprovidedinapre-arrangedmanner.Ifrequiringspeciallearningaccommodation,astudentmustfirstregisterwiththeDeanofStudents’Office,andsubmittheOfficedocumentationtotheinstructoratthebeginningofthetermsothataccommodationscanbeprovided.DKUiscommittedtoprovidingreasonableaccommodationstoassiststudentsintheircoursework.
10. Videotapingoranyformofelectronicrecordingofthisclassisnotallowed.
TentativeCourseOutlineorSchedule
TentativeClassScheduleforMMS4XXKOrganizationalBehaviorSpecificcasestudieswillbealignedwithtopicsonaclass-by-classbasis.
Week/Class
Coverage Reading/workAssignment
Assignmentdue
Week1Class1
Introductiontobasicconcepts;WhatIsOrganization?WhatisOB?Whyisitimportant?
Chapter1; workinggroupssetup
Week1Class2
IndividualBehaviorandLearning;PerceptionandPersonality;
Chapter2&3casestudyassignment
Week2 IssuesofDiversity,andWorkplace Chapter4
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Class1 StereotypesandPrejudice;SocialAttributionandCategorization
Week2Class2
WorkplaceValuesandEthics;
Chapter5
Week3Class1
MotivationSystemsinOrganizationAppliedMotivation(limited)
Chapter6
CaseStudyReportdue
Week3Class2
StressManagementatWorkplace
Chapter7
Casepresentations
Week4Class1
QuizOne(Astudyguidewillbeprovided)TeamDynamics;
Chapter8
Week4Class2
CommunicationBarriersandChannelsCommunicationinOrganization;
Chapter9&11AssignmentofFinalProjectTopics
Casepresentations
Week5Class1
OrganizationalPowerandPoliticsOrganizationalConflict&Negotiation
Chapter12&13
CasepresentationsFinalProjectOutlineDue
Week5Class2
Gender,Race,AgeandOtherFormsofDiscriminationatworkplace;IssuesofEquality&Equityatworkplace
Chapter14
Week6Class1
OrganizationalCultureandSynergy
Chapter15
Week6Class2
OrganizationalChangeandDevelopment
Chapter16
Week7Class1
QuizTwo(Astudyguidewillbeprovided.)FinalProjectPresentation
Chapter14
FinalProjectDue
Week7Class2
FinalProjectPresentation(Cont.)
5FebruaryversionforRobisheauxandMMS(Ruef)
