DL 124, 1st Floor, Kolkata-700 091Contact: +919830017040, +919163700997
Email: [email protected] | Web: www.primeinfoserv.com
PRIME INFOSERV LLP
Prime Infoserv LLP is an IT-services company with range of
solutions on wide platforms and technologies. The aim is to
deliver solutions that enhance performance, lower costs,
reduce risk and build competitive value additions by improving
reliability, speed and agility.
Our Vision is to offer the best products and services to
exceed customer expectations resulting customer delight. The
aim is to enable concrete business growth through a process
driven approach along with technology. Prime helps its clients
to transform their business to the next leap in order to
improve their proposition and competitive positioning.
Managed Services
Data Center Management
Servers, Databases, Middle Tier Apps, Messaging, Storage Systems
Network Management
Routers, Switches, VoIP devices, Network Links
Security Management
Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools
Desktop Management
Desktops, Laptops, File & Print Servers
Mobile Device Management
Consulting
Vulnerability Assessment & Penetration Testing
Security Policy & Procedure Design
High-level & Detailed Risk Assessment
ISO 27001 -Information Security Management System (ISMS)
ISO 20000 - IT Service Management (ITSM)
Documentation Services - IT Processes, Applications, Policies &
Procedures
Technology Integration
Data Centre/ Infrastructure Built
Server / Desktop Virtualization
Voice-Data Solutions, Connectivity (LAN/WAN)
VOIP/Call Centre Solution
Hardware, Software Supply & Installation
Security Implementation & Support
DLP, Access Control
Mailing Solution
Linux Based Solution
CCTV/IP Camera/Surveillance
Get Systems and Applications delivered as an Externally Administered Service
Reduce Investment
Predictable monthly costs, Access to best-of-breed IT, Latest applications
Avoid regular costly and painstaking overhaul of IT Systems
24x7 IT Administration Services
More time for IT personnel to focus on strategic issues
Business Continuity Management
Ensure service continuity
Managed Services is the practice of transferring day-to-day relatedmanagement responsibility as a strategic method for improved effectiveand efficient operations.
MANAGED IT SERVICES - WHAT
MANAGED IT SERVICES - FOR WHOM
The Forces Driving Change
Not all businesses need to take the managed service route, and some
businesses will only require elements of the full managed service package.
Each establishment will have different reasons for considering additional help in the form of a managed service, but here are some of the more common ones: – Lessen the impact of losing experienced support staff
– Recruit and retain appropriately skilled and experienced specialists
– Meet increased expectations and fulfill higher aspirations for ICT
– Optimal use of existing resources by reducing pressure on staff
– Focus on business rather than IT support tasks
– Better cost control and clarity on IT return on investment
– Improved business efficiency through focused use of resources
MANAGED IT SERVICES – WHY?
Managed services are rapidly replacing traditional informationtechnology (IT) management tools and mega-outsourcingarrangements because they provide a more cost-effective methodof managing and protecting enterprise networks, systems andapplications.
Do you want your IT internal staff to focus on corecompetencies rather than juggling with IT challenges?
Do you want to maintain control of Business-CriticalSystems?
Are you increasingly reactive rather than proactivewhen it comes to management of your IT infrastructure?
If you have said "YES" to all of the above questions then its timeyou think about Managed Services.
MANAGED IT SERVICES – WHY?
Simple and timely access to specialist skills & knowledge
Greater control of service levels and performance
Project outputs enhanced by specialist resources
MANAGED IT SERVICES – WHY?
Tighter cost control and clarity on the ROI
Efficiencies through collaborative working
Refined budget and implementation
management
MANAGED IT SERVICES – WHY?
Make best use of stafffor specialist and core
tasks
Transfer the risk for achieving high service
outputs
Effective recruitmentand retention of key
staff
PIL Managed Services Introduction
We take great pride in offering you the Prime Infoserv LLP (PIL)Tiered Managed IT Services Plans. In doing so, we continue tocommit to your business goals:
Provide quality managed services at an affordable price
Help improve our customer's ROI
Maintain security
Maintain peak performance
Reduce system downtime
Reduce reactionary services through proactive management
PIL Managed Services Infrastructure • PIL Central NOC or Global Service Delivery Hub
(GSDH) is located in Kolkata, India.
• Four more RSDHs are planned in Lucknow-India,Hyderabad, India, Birmingham, UK and Bangladeshto further strengthen the service levels in theGlobal region.
• The NOCs are staffed 24x7 by highly trainedmanagement and technical professionals with acumulative experience exceeding 12,00,000 mandays in the IT sector, ensuring the highest level ofservice support.
• A seamless end-to-end view of your service fromthe NOCs provide proactive management and rapidresponse to any issues involving premisesequipment, access, or network services.
PIL Managed Services Infrastructure
Network Operations Centers
Additional benefits of the NOCs include:
Proactive monitoring and management
Fault management
24x7 maintenance support
Performance management and reporting
Continuous life-cycle management including: configuration management, service upgrades (adds, moves, changes), and service evolution planning
Advanced technical support
24x7, secure, on-line account management, reporting, and service support
PIL Managed Services Methodology
Adhering to the ITIL framework for Managed Services, PIL follows
the following steps towards service delivery:
Step 1: Assessment of Customer Requirements based on current
and future business processes, strategies, policies and technology plans
Step 2: Defining the Requirement based on above assessment
Step 3: Aligning the appropriate Support Processes to fulfill therequirements defined.
Step 4: Formulating the Service Delivery Process to deploy and controlthe Support Processes.
Step 5: Continuous monitoring of the entire Service Management
process for further optimization and re-architecting the future ITRoadmap to attain the desired maturity model.
PIL Managed Services Contents
• The following services are thoroughly covered under our Managed
• Service capabilities: SYSTEM SERVICES
NETWORK SERVICES
DBA LIFECYCLE SERVICES
DATABASE ADMINISTRATION
APPLICATION SERVICES
• Detailed support level availabilities corresponding to the above
• services are provided in the next few slides
PIL Managed Services Contents
Service Level Support
Hardware Management Processors, I/O, Backplane, Memory Chassis Health (temperature, etc)
System Management Operating System, Patch Levels
Storage Volumes, file systems, and disks
Fault Management Detection, remediation, and prevention
Capacity Planning
System Performance Tuning
Kernel Management
Security Management
System Services
PIL Managed Services Contents
Support Level Support
Network Device Monitoring
WAN/LAN Monitoring
Connectivity and Path Maintenance
Switch Management
Router Management
Firewall and Security Management
Storage Management
Capacity Engineering
Performance Tuning
Network Services
PIL Managed Services Contents
Support Level Support
MonitoringAvailability Performance Proactive Detection
Administration Performance Tuning/Query Analysis/Capacity Planning
Server Instance Application/SQL
Reporting Summary Emails Monitoring History Detailed Reports
Upgrades
DBA Lifecycle Services
PIL Managed Services Contents
Database Administration
Support Level Support
DB Software Installation, Configuration, Patching & Upgrade
Schema Schema Review, Dimensional & normalization
Files & Tables Level Support Table Space layout, Data file Management, Index, LOB, Rollback, and Temporary Segments Library Cache, Data Dictionary Cache, Buffer Cache, Redo Log Buffer, and Java Pool
Database User Administration User Creation, Quota Assignment, Object-level Privilege Administration, Security Management, and Role Creation
PIL Managed Services Contents
Support Level Support
Backup & Recovery Database Backup and Recovery Implementation and Management Including Instance Failover to Standby Server, Dataset Propagation, Incremental Backups, Full Backups, Point-in-time/Point-of-failure Recovery, Logical Backups, Logical Recovery
High Availability Configuration Advance Replication Implementation and Management Including Master/Slave and Multi-master Environments Standby & Cluster Configuration and Automated Failover
Tuning Tuning Memory Segment Allocation and Usage Including SGA, PGA, and UGA Database Reorganization Including Tables, Indexes, Clusters, Hash Clusters, & Index Organized Tables
PIL Managed Services Contents
Support Level Support
BEA/9ias/Tomcat Installation, Configuration, Monitoring, Troubleshooting, Break-fix, Patching
Components (Discoverer, LDAP, Report Server, etc) Installation, Configuration, Monitoring, Troubleshooting, Break-fix
Applications Environment Modules Installation, Configuration, Monitoring, Troubleshooting, Break-fix, Patching, Cloning
Concurrent Manager Installation, Configuration , Monitoring, Troubleshooting, Break-fix, Patching
Application Services
PIL Managed Services Features
Real Time Alerting and Monthly
Reporting includes all systems,
network devices, as well as website performance.
24 X 7 Monitoring, Alerting and Reporting
PIL Managed Services Features
• Complete summary
of hardware & software.
• Comprehensive
detail of all hardware
and software asset
inventories.
• Up-to-date warranty
status information.
• Identification of
unauthorized software.
Asset Management
PIL Managed Services Features
Security Assurance • Reduced Risk
• Baseline security scanning to detect
security holes.
• Continuous monitoring for viruses,
worms, spam ware, and other malware.
Automated verification of
data backup completion
and identification of
any failed backups.
PIL Managed Services Features
•Automated delivery of two preventive services.
•Up-to-date security patches for your desktops and servers and
identification of failed or missing patches.
•Comprehensive server health reports for all servers.
Preventive Maintenance
PIL Managed Services Features
PIL Managed Service includes a Quarterly Business Review (QBR) with yourcompany. Prior to each QBR, PIL will audit all alerts and reports generatedover the preceding 90 days and prepare a comprehensive analysis of ourfindings as well as demonstrate areas of cost savings, increased performance,any security vulnerabilities and an overall health assessment of yournetwork. These meetings are designed to help ensure the following:
• We are aligned with your IT business goals and are able to address anychanges as they occur.
• Present all the reports we have captured over the past quarter - ensuringyou understand its overall impact to your business.
• Review and update you on all the work completed in the last quarter anddiscuss projects in progress.
• Help identify IT solutions that will address existing and future ITrequirements, allowing you to ultimately make informed financial decisions.
Quarterly Business Reports
PIL Managed Services Features
Executive Summary
• Website Monitoring
• Patch Status Detail
• Site Health
• Server Health
• Site Performance
• Asset Inventory
• Device Performance
• Site Performance
•Website Performance
•Windows Server Health
•Work Completed Summary
• MBSA and Patch Summary
Quarterly Business Reports