Transcript
The way others receive your message
50%
how it looks
40%
how it sounds
10% what you say
KISS
› Conduct in a quiet location
› Turn off pager and cell-phone
› Learn to ignore
YES!
The way others receive your message
50%
how it looks
40%
how it sounds
10% what you say
KISS
› Conduct in a quiet location
› Turn off pager and cell-phone
› Learn to ignore
YES!