Unclassified © 2019 FUJITSU
Driving digital innovation
Transformation comes when you focus on people, process andtechnology
Paul HardyChief Innovation Officer EMEA
4 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
When I started ServiceNow
in 2004, my vision was to build
a cloud-based platform that
would enable regular people
to route work effectively
through the enterprise.
Fred Luddy, Founder
5 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
We make the world of work,
work better for people.
6 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Technology in the
Service of Humans
7 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
MACHINE LEARNING
AIV
IRTU
AL
AG
ENTS
ABDUCTIVE REASONING
PATT
ERN
REC
OG
NIT
ION
CONNECTED INTELLIGENCE
DEEP LEARNING
IOT
CO
GN
ITIV
E CO
MP
UTI
NG
NLPNLU
PREDICITVE & PRESCRIPTIVE
ANALYTICS
DECISION TREES
REI
NFO
RCEM
ENT
LEA
RN
ING
SUPERVISED
UNSUPERVISED
CHATBOTS
ARTIFICIAL NEURAL NETWORKS
Edge
Sensors, Devices
SMART FACILITIESSMART ASSETSSMART SERVICE
INTELLIGENT AUTOMATION
MOBILE PLATFORM
VOICE CONTROL
CLUSTERING
<5%of jobs
Can be entirely
automated
60%of jobs
Could have +30%
automated
x2Increase
Human productivity
expected to double
2.5quintillion
Bytes of data are
process in 24 hours
Power The Enterprise with Cross-Enterprise WorkFlow And Automation
11 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
Make everyday work mobile firstandmobile friendly
12 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Cross-EnterpriseDigital Transformation
13 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Digital Evolution and Organisational OpportunityC
HA
NG
E
TIME
Digital Transformation
Opportunity
Transformation in theory and practice
89% of organizations have plans to
adopt a digital-first business strategy
Transformation in theory and practice
Only 19% of organizations
have executed
89% of organizations have plans to
adopt a digital-first business strategy
16 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Engineering Sales Operations HR Finance
Today’s platforms tend to be siloed
apps data apps data apps data apps data apps data
Working across the organization remains fractured and slow
17 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Engineering Sales Operations HR Finance
Digitizing workflows is central to digital transformation
apps data apps data apps data apps data apps data
Workflow &
Integration
User
ExperienceIntelligence Scalability
Orchestrating people, processes, systems and applications across the enterprise
18 © 2018 ServiceNow, Inc. All Rights Reserved. Confidential.
Digital Era
Unified experience
Fast, simple, easy
Agile, frictionless services
Scalable gig-economy
Focus on end-to-end journeys
Constant Iteration
BUSINESS
GOAL
Customers aredriving business
Hello James
B2BB2CC2B
Driving Digital InnovationTogether
Unclassified © 2019 FUJITSU
Up next…
15.15 – Lightning Talk in The Hub – Quantum Computing in action
15.30 – 16.15 – Breakout Session 3 or a visit to the Demo Center
