Dunkin’ DonutsHandPunch Sweetens Bottom Line at Dunkin’ Donuts
Case Study #52
STATISTICS
Industry:FastFood Application:TimeandAttendance Biometric:HandPunch®
HandReaders:27 Users:300 Geography:UnitedStates
HandPunchProvidesPaybackinCoupleMonths;AutomatesTimeRecording;ControlsLaborCosts
“Sincebiometrictimekeepingtakeslesstimeandletsusreduceoneposition,wehavesavedmoneyandgotpaybackwithinmonths.”
–MargaretHanna,officemanagerforAllianceManagement, Dunkin’Donutsfranchisee
SummaryAllianceManagement(Avanel,NJ),aDunkin’Donutsfranchiseewith30storesinMiddlesex,MercerandCherryHillcountiesinNewJersey,isusingHandPunchbiometricreadersin27oftheirstores,withthreemorepending,torecordtimeandattendanceinformationfromtheirover300employees.TheHandPunchreadersareautomatingtimerecordingandcontrollinglaborcosts.
Business Need“Wewereusingtimecardsbuthadnumerousproblemswiththem,includingemployeeslosingtheircards.Plus,ourtimeclockswereoldandhadtobereplaced,”explainsHanna.
“ThisDunkin’Donutsfranchisewantedmoreaccurate,automatedrecordkeepingandtocontrollaborcosts,”addsFredOverbeckofAutomatedTimeConcepts(GlenHead,NY),theintegrator.“Thestoreshavelower-paidemployeeswithahighturnoverandwereconcernedwithbuddy-punching,inwhichoneemployeeclocksinoroutforanother.
Challenges“HandPunchreadersarethemostreliableandeasytouse,”saidOverbeck.“Fingerscanreadersarenotconsistent,plustheHandPunchismoretoleranttosubtlechanges,suchassugar-ordough-coatedhands.”
SolutionInsteadoffillingoutorpunchingtimecards,employeessim-plyplacetheirhandsontheHandPunch.Employeesusetheunitstwiceaday,topunchinandout.Storemanagerseditthepunchesandforwardpayfilestothecompany’sin-housepayrolldepartment,whichusesQuickBooks.
Results“ThenewHandPunchreadershavemadepayrollmucheasier.Problemswewerehavingwiththetimecardsystemshavebeenalleviated,”Hannareports.“ThefirstandlastthinganemployeedoeseachdayisgototheHandPunch.Allemployeesuseit,includingofficeadministration.
“Wenowgetourtimesheetsandtimereportsallononesheet.Thebiometricsystemismucheasiertouse.Importantly,we’vehadnocomplaintsorproblemswiththereaders.Wewereabletoeliminateoneemployeewhosejobitwastogatherandreviewpayrollrecords.”
HandPunch® is a registered trademark of Ingersoll Rand Recognition Systems.All other trademarks are the property of their owners.
Dunkin’DonutsFoundedin1946byWilliamRosenberg,Dunkin’Donutsbeganasamealandcoffeedeliverytocustom-ersontheoutskirtsofBoston,Massachusetts.In1948,Rosenbergtookthesuccessofthisdeliverybusinessandopenedhisfirstcoffeeanddonutshopnamedthe“OpenKettle.”Twoyearslater,thenamewaschangedtoDunkin’Donutsandhasmaintainedthisfamiliarbrandandconsistenttastethroughouttheyears.
Today,thecompanyhasover6000shopsin46differentcountriesandstandsaloneasthelargestcoffeeanddonutshopchain.TheoriginalDunkin’DonutsstorestillstandsinQuincy,Massachusetts,withitsglobalheadquartersinthenearbyCanton,Massachusetts.
©2007Ingersoll-RandCompanyIR-TA-1548Rev02/07P408-341-4100•F408-341-4101•http://recognitionsystems.ingersollrand.com/
