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E-Government Policies, Strategies and Implementation
Jamal ShahinInstitute for European Studies, Vrije Universiteit Brussel
15:00 – 15:20, 21 December 2009
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Jamal Shahin21 December 2009
eGovernment• Trends• Infrastructure to services to applications.• Towards governance.• Government for all.• Reshaping the public sector.
• Opportunities (and challenges)• Efficiency and effectiveness• Enhancing innovation• Engagement on a large scale
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Jamal Shahin21 December 2009
Routes to eGovernment
• Four steps:
VisionStrategy
ImplementationMonitoring
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Jamal Shahin21 December 2009
The European exampleCaveat: each region has specificities
• EU experience influenced by:
nature of the EUpolitical conditions
institutional environmentsocio-cultural issues
infrastructure
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Jamal Shahin21 December 2009
A European vision• The Internet, and other information
networks, have played a central role in the European agendas for the public sector since 1979...
• but the role has often been technologically, and not politically determined, leading to problems in implementation.
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Jamal Shahin21 December 2009
Vision 1.0: eEurope 2002• Bringing every citizen, home and school,
every business and administration online.
• Creating a digitally literate Europe, supported by an entrepreneurial culture.
• Ensuring that the whole process is socially inclusive, builds consumer trust and strengthens social cohesion.
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Jamal Shahin21 December 2009
Vision 1.1: eEurope 2005
CheaperFaster
More secure
Internet
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Jamal Shahin21 December 2009
Vision 1.9: eGov Action Plan
• Leaving no citizen behind.• Making efficiency and effectiveness a
reality.• Implementing high-impact key
services for citizens and businesses.• Putting key enablers in place.• Strengthening participation and
democratic decision making.
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Jamal Shahin21 December 2009
Vision 2.0: eGov Declaration
• User-centric eGovernment services.• Seamless eGovernment services. • Efficiency and effectiveness is
enabled.• Implementation is made possible by
appropriate key enablers and legal and technical preconditions.
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Jamal Shahin21 December 2009
Adapting to change
• Vision and strategy development is:Building technologies
Redesigning processesChanging mindsets
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Jamal Shahin21 December 2009
Building for change• Implementation of policy, strategy• Institution and infrastructure building• Training in:• Technologies• Processes• Mindsets
• User focus• Government employees are users too
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Jamal Shahin21 December 2009
Monitoring change• Monitoring of developments• Benchmarks• Clear objectives
• Gathering feedback• Good practice frameworks • Knowledge portals / platforms• Sharing experience• Learning from others
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Jamal Shahin21 December 2009
Recommendations• “eGovernment is not about technology”• Prepare for fundamental changes• Vision and strategy for implementation.
• Invest in skills, not only technology• Training is crucial.• Share knowledge across borders.
• Feedback and monitoring are vital• Global frameworks facilitate and
encourage.