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E-Learning at Oracle:State of the Initiativeand Lessons Learned
Daniel TkachPrincipal, Worldwide Marketing
Oracle e-Business Suite
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“On the Internet, content may be king, but infrastructure is God”
Tom KellyVP, Worldwide Training
Cisco Systems, Inc.
“ In the current digital culture, CIOs that implement learning infrastructures, providetheir organizations with the ultimate means for market differentiation”
John SantosMeta Group Research
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What is e-Learning, Anyway? A learning
opportunity available at the
user’s “webtop” – Instructor led– Community
based– Self-paced – Blended mix
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Why e-Learning?
“Vendors without an e-Learning strategy will lose share to their competitors”
Cushing Anderson, IDC, 2000
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e-Learning: an e-Business Imperative
e-Learning
Employees
Customers
Suppliers
Launch of new productsMergers and acquisitionsBusiness to business environmentsLarge scale reengineering effortsRoad warriorsHelp desks
Support Train
Perform
“Need to learn fast to execute”
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The Oracle e-Business Model
CU
ST
OM
ER
SC
US
TO
ME
RS
Direct SalesDirect Sales
E-StoreE-Store
PortalPortal(Sell-Side (Sell-Side
MarketplaceMarketplace))
Suppliers & Suppliers & PartnersPartners
Suppliers & Suppliers & PartnersPartners
Customer Customer ServiceService
EnterpriseEnterpriseApplicationsApplications
Self ServiceSelf ServiceApplicationsApplications
BusinessBusinessIntelligenceIntelligence ServiceService
ProvidersProvidersServiceService
ProvidersProviders
PortalPortal(Buy-Side (Buy-Side
Marketplace)Marketplace)
SU
PP
LIE
RS
SU
PP
LIE
RS
E M P L O Y E E SE M P L O Y E E S
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Oracle e-Business Learning
TrainSuppliers
TrainCustomers
TrainEmployees
EnterpriseEnterpriseApplicationsApplications
OTA, O.TUTOROTA, O.TUTORO.O.iiLEARNINGLEARNING
Key e-Business transformation enabler
Adds value at every point in the customer and supplier relationship cycles
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Oracle iLearning
A Learning Community Management System offered as a fully hosted Internet service.
http://www.oracle.com/ilearning
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Hosted Application Content may be stored at the client’s location (behind firewalls)Learning Community Learners, Instructors, Managers Content Providers and Administrators.
Multiple Learning Modes Synchronous, Asynchronous, Self-Paced and Scheduled Learning.
Content Management Delivery, tracking, administration and reuse
Oracle iLearning
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LSP Content Server
LSP Content Server
ClientContentServer
ClientContentServer
Client FirewallClient
OracleFirewall
Oracle iLearning Hosted Architecture
iLearning Server B
iLearning Server B
iLearning Server A
iLearning Server A
iLearning Server B
iLearning Server B
Oracle iLearning Servers
Oracle iLearning Servers
Learning Service Provider
Separation of Content and Learning Management System
OracleiLearningASP
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Oracle iLearning Functionality
Customize* Look & Feel* Business Logic
Administrator,App. Developer
Administrator,App. Developer
Manage* Setup* Integrate* Control Access* Monitor
LearningAdministrator
LearningAdministrator
Build* Design* Assemble
Content Developer
Content Developer
Measure* Analyze* Evaluate* Mine (data)
Manager,Analyst
Manager,Analyst
Learn* See* Try
* Enroll* Collaborate* Feedback
LearnerLearner
Teach* Deliver* Assess* Advise* Collaborate
InstructorInstructor
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Reusable Content Object Model
Curriculum
PPT HTMLVideo
…
Component
TopicRCO
RCO
Course
RCO
RCO
?????? Test
Topic
Collaborate
LearningEventLearningEvent
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Instructor led course
titles
Instructor led course
titles
Technology-based training
titles
Technology-based training
titles500+
400
Total staffTotal staff1700
CountriesCountries60+
People trainedin 1999
People trainedin 1999600KInstructorsInstructors 1100
LocationsLocations 400
Oracle University Today
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Oracle e-business Transformation
Internet Content
Internet Sales
Internet Operations
Internet Delivery
• eClasses, OLN & e-Business Network
• Thin Client Classroom• E-Learning Fast Tracks• Oracle iLearning
TIME TO MARKET
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OLN: Professional Subscription
Subscription education business focused on advanced topics
e-learning service for Oracle professionals Powered by Oracle iLearning Available globally 24x7x365 Growing at 2000 subscribers per week Target 100,000 learners by end 2001 Four months from concept to revenue
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Success Factors for OLN
Executive sponsorship Technical infrastructure (Learning
Management System & development) Training/HR support IT support End user acceptance Content (High quality; designed for
delivery method) Communication plan
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Problems and Solutions
New product Very fast growth Internet latency on global operations Course design Non-Oracle content – standards And the most important….
– EXPECTATIONS
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What has E-Learning Meant for Oracle? Rapid refocus of business model and
adoption of e-learning for Oracle University, the second largest IT training provider
Quarter (Q1 00) to Quarter (Q1 01) Comparison:
Internal education cost down 40% ($3.7M)Classroom enrollments down 60% (19,300)eClass enrollments up by 43500Total student enrollments up 36% (11,500)
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E-Learning Trends
Strategy Assessment Course Production Management Authoring and Aggregation
StrategicPoint Solutions
Web Store Fronts
Synchronous
Asynchronous
Simulations
JIT Prepackaged
JIT Communities End-User SW Vendors
2003+ Content is King– Decentralized e-Learning technology: part of the
infrastruct.– Browsers offer virtual classrooms and authoring
functionality– Professional and end-user courses included with apps– Productivity suites feature course authoring.
Rich Off-the-Shelf
Content
Part of Browser
Part of WordProcessor
Part of e-Mail
Part ofERP
Source: Gartner, 2000
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Oracle Directions in e-Learning
Full integration of e-Learning across the Oracle E-Business suite
– User Data Transaction Implementation of e-Learning practices at
every phase in customer and supplier relationship cycle
– E-business learning Rapid growth of OTN and OLN as global
learning communities– Supporting partners and customers
Deployment of Oracle iLearning based solutions and our e-Learning experience
– B2B, B2C, B2E