Download - E-Shop Expo 2015 bol.com Jan Huysmans
![Page 1: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/1.jpg)
The (r)etail (r)evolution:
How online can change the
world of buying and selling
Eshop expo 19/03/15
![Page 2: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/2.jpg)
Director Belgium bol.com
@janhuysmans
Jan Huysmans
![Page 3: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/3.jpg)
Summer 1998
![Page 4: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/4.jpg)
Books Entertainment Electronics Toys
Second hand Digital reading
SDA
MDA
bol.com Plaza
Baby
Dining
Active in Belgium
SECOND HAND
DIGITAL
THIRD PARTIES
NEW STORES
Cosmetics InteriorPets
Garden & DIY
Ahold acquisition
1999-2003 2004-2007 2008-2009 2010
MILESTONES
2011 2012 2013
Sports & Outdoor
2014
Jewelry & watches
Evolution from online book store to online super store
+ Baby apparel
+ Bags & leather goods
![Page 5: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/5.jpg)
Where are we today?
Over 5 million active customers
Over 9 million products on offer
On average 800,000 vistors a day
200,000 products shipped on busiest day (8 orders/second)
800 employees
1 out of 2 Dutch or Flemish online shoppers shop at bol.com
More than 9 million available products
![Page 6: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/6.jpg)
The retail evolution: we are only at the beginning…
Online share of non food retail 1
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
2000
2005
2010
2015
2020
2025
Total
Clothing
Food
ConsumerElectronics
Media
Retail spendings shift to online 2
1. Source: IGD, Verdict Retail, Retailresearch.org, IBISWorld, Kantar Retail, KPMG, British Council of Shopping Centres, McKinsey, team analysis, Euromonitor2. OC&C²
In 2020 36% of ALL
consumer purchases are done online.
This reflects a growth of 145% up to 2020.
This wile offline purchases decline
with 15%. (source: Shopping2020,
Thuiswinkel.org)
![Page 7: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/7.jpg)
Customer centricity
Is available everywhere
and accessible wherever
demand rises
Offers maximal choice
in product, form & price
Fits the customers
individual needs
The best store…
![Page 8: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/8.jpg)
![Page 9: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/9.jpg)
Show relevant content based on customer profiling
Specs Geek
Specs Geek
Opinion appreciater
Specs Geek
![Page 10: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/10.jpg)
xxxxxx
AlternativeDefault
Rationeel Reviewer
… customer profile influences page design
Specs Geek
Specs Geek
Opinion appreciater
Specs Geek
![Page 11: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/11.jpg)
(R)etailing today requires many competences
10
Presence / Reach Knowledge of assortmentKnowledge of customer Pricing
Fulfillment/delivery Payment Service
Ability to supplyassortment
![Page 12: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/12.jpg)
11
The power of the network
![Page 13: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/13.jpg)
Presence
Knowledge of assortment on offer
Knowledge of customer
Pricing
Fulfilment/ Delivery
Payment
Service
Retail tomorrow: a network of partnersRetail today
A B C
Ability to supply assortment
The retail revolution
‘Do everything yourself’ ‘Focus on your added value in the network’
![Page 14: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/14.jpg)
Affiliate program
www.bol.com/partnerprogramma
![Page 15: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/15.jpg)
Aanwezigheid
Kennis van
assortiment en
aanbod
Kennis van de
klant
Prijs
Logistiek/
Levering
Betaling
Service
ZappyBaby Bol.com
Leverbaarheid
assortiment
Affiliates: strong in presence and knowledge of customer
www.bol.com/partnerprogramma
![Page 16: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/16.jpg)
15
Open api for developers
developers.bol.com
![Page 17: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/17.jpg)
Aanwezigheid
Kennis van
assortiment en
aanbod
Kennis van de
klant
Prijs
Logistiek/
Levering
Betaling
Service
Shopsmart Bol.com
Leverbaarheid
assortiment
Developers keep us accessible
developers.bol.com
![Page 18: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/18.jpg)
|
Verkopen via bol.com
www.bol.com/verkopen
![Page 19: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/19.jpg)
Verkopen via bol.com grows fast
![Page 20: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/20.jpg)
Network thinking: collaboration vs competition
Keep bol.comaccessible
Know theneeds
Extend ouroffer
Sellers
![Page 21: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/21.jpg)
20
http://banen.bol.com
![Page 22: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/22.jpg)
@janhuysmans
bol.com/partnerprogrammadevelopers.bol.combol.com/verkopenbanen.bol.com
![Page 23: E-Shop Expo 2015 bol.com Jan Huysmans](https://reader034.vdocument.in/reader034/viewer/2022042701/55a95a1b1a28abf84d8b4630/html5/thumbnails/23.jpg)