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Effective Workplace Communications:
Generations at Work
August 12, 2008
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Life Long Learning
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Information Overload
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Information Overload
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Information Overload
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Richard Riley
The Top 10 In-Demand Jobs in 2010 did not exist in 2004.
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Information Transfer
Every Communication Involves a Sender, a Message, and a
Receiver.
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THE SENDER
All communication begins in the sender’s mind as a mental image, either an idea, a wish, a feeling, or some combination of all three.
The mental image is transformed or decoded by the sender into symbols that carry information.
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THE MESSAGE
The message is the symbols used by the sender to carry information.
The message includes symbols that are verbal, non-verbal, and written.
Most Common Symbols are:– Words– Images– Posture or Body Language– Objects– Behaviors
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THE RECEIVER
The receiver takes the symbols that make up the message and
transforms or encodes them into his/her own mental
images.
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Generational Shifts
Meet the Complications
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U.S. Birth Rates
Fewer people to enter the workforce…
24 24
18
1617
1514 14
13 1310
12
14
16
18
20
22
24
26
1950 1960 1970 1980 1990 1995 2000 2001 2002 2003
Year of Birth Rate
Rat
e P
er 1
000
Po
pu
lati
on
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U.S. Job Growth
…but more positions to fill13© 2008 Employment Enterprises, Inc.
128,000
129,000
130,000
131,000
132,000
133,000
134,000
135,000
136,000Ja
n-0
4
Feb
-04
Mar
-04
Ap
r-04
May
-04
Jun
-04
Jul-
04
Au
g-0
4
Sep
-04
Oct
-04
No
v-04
Dec
-04
Jan
-05
Feb
-05
Mar
-05
Ap
r-05
May
-05
Jun
-05
Jul-
05
Au
g-0
5
Sep
-05
Oct
-05
No
v-05
Dec
-05
Jan
-06
Feb
-06
In T
ho
usa
nd
s
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U.S. Workforce Growth by Age
-10%
0%
10%
20%
30%
40%
50%
60%
70%
80%
15-24 25-34 35-44 45-55 55-64 65+
Age of Workers
% Growth in U.S. Workforce by Age: 2000-2020
14© 2008 Employment Enterprises, Inc.
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The Perfect Storm
Fewer Workers + More Jobs + Generational Diversity
=
CONFUSION
FRUSTRATION15© 2008 Employment Enterprises, Inc.
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4 Generations – One Workplace
Traditionalists 1922 to 1945– The Silent Generation
Boomers 1946 to 1964– Sandwich Generation, the “Me” Generation
Gen X 1965 to 1980– Latch Key Kids
Gen Y 1981 to 2000– The Millennials, the Echo Boom
Based on the research of Tamara Erickson, Concours Group
16© 2008 Employment Enterprises, Inc.
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The Traditionalists
Shaping Events: The Great Depression
World War I & II
Golden age of television
Growth of the suburbs
Characteristics: Traditional family
structures
Money savers
Loyalty to institutions
Rule makers
17© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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The Traditionalists
Characteristics
Respectful of authority
Loyal to institutions
Rule makers
Motivated by financial security
Workplace Implications
• Preference for hierarchical institutions
• Respect for position leaders• Value affiliation• Career synonymous with
company• Value stability• Policy writers…and believers• Fiscally conservative• Motivated by financial
rewards• Used to status and financially
based compensation packages
18© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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The Boomers
Shaping Events
Assassinations of idealistic leaders
Vietnam War
Civil Rights Movement
Watergate
Characteristics
Anti-authoritarian
Idealistic
Motivated by changing the world
Competitive
19© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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The Boomers
Characteristics
Idealistic and cause oriented
Anti-authoritarian
Competitive
Workplace Implications
Career viewed in terms of one’s life mission
Searching for the company vision
Reflecting on life’s accomplishments
Naturally skeptical of position leaders
Prefer participative management
Authors of attempts to restructure companies
Productive; value recognition Expect merit-based systems
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© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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Generation X
Shaping Events Increase in parents’
divorce rates
Entry of women into workforce
Increase in parents’ unemployment
End of Cold War
Growth of Internet
Characteristics Self-reliant
Anti-institution
Rule-morphing
Tribal
Information-rich
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Generation X
Characteristics Self-reliant and anti-
institution
Rule-morphing
Tribal
Information-rich
Workplace Implications Career belongs to individual,
not the company Expect to be treated
individually Need to be re-recruited every
day Expects work to fit with other
life commitments Value knowledge and skill
over tenure and position Reluctant to relocate Accustomed to teamwork Value personal connections
with mentor Wants frequent feedback
(instant messages)
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© 2008 Employment Enterprises, Inc..
Based on the research of Tamara Erickson, Concours Group
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Generation Y
Shaping Events Terrorism
Global warming and natural disasters
Working mothers
Unprecedented bull market
Pro-child culture
Characteristics
Socially conscious Plugged in Goal oriented Pro-education Tolerant Full of self-esteem Family-centric
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© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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Generation Y
Characteristics
Socially conscious
Pro-education
Plugged in
Goal-oriented
Workplace Implications Meaningful roles in
meaningful work Desire to be paid
volunteers join a company because they want to
Seek companies that will invest in their future
Impatient with anything that doesn’t lead to learning or advancement
Do expect personalization Every intention of building
the perfect career Trained to be Doers and
Achievers24
© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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Generation Y
Characteristics
Tolerant
Full of self-esteem
Family-centric
Workplace Implications
Value building community Raised in diversity Willing to move around
until they find a place that suits them
Fearless and blunt Recognize the importance
of their lifestyles Parental input must be
factored in Work for companies that
emphasize balance
25
© 2008 Employment Enterprises, Inc.
Based on the research of Tamara Erickson, Concours Group
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Secret Codes
PAW or PIR or P911
Parents are watching
Parents in room
Parent emergency
SOS
Sibling over shoulder
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Adding Meaning 2008
;)
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Communication
A symbolic process of creating and sharing meaning in which a sender imparts a message to a receiver.
– To share information
– To express feelings
– To attempt to coordinate behavior
– To persuade someone to do something
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Effective Communication
Transfers meaning from one party to another
Imparts knowledge
Solicits feedback
Ultimately, improves productivity and employee satisfaction
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Two Types of Messages
The Literal Message– The message conveyed by the symbols themselves.
The Metamessage– The additional or transcendent message– Carries implicit messages about the reason for the
communication, how the message is to be interpreted, and the nature of the relationship of the sender and the receiver.
– Much of the metamessage is communicated through non-verbal cues, intonation, and/or body language.
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Six Men and an Elephant
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Up to 70% of the meaning of the message is lost during the transmission of the message from sender to receiver.
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Employees typically spend 75% of their work time in interpersonal situations.
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Common Ground
“You need to pay your dues.”
“I want to be in charge now.”
“You need to build your credibility.
I need to provide you with a path.”
Based on the writings of Misti Burmeister
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Common Ground
“You need to follow the rules.”
“I can do it better and faster.”
“We need a common strategy to reach our goals. Let’s define acceptable risk”
Based on the writings of Misti Burmeister
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Common Ground
“Just do what I told you.”
“What will the company do for ME?”
“Let’s create a learning relationship – I teach you and you teach me.”
Based on the writings of Misti Burmeister
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Embracing Your Ignorance
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We learn when we listen.
We learn when we ask questions.
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Effective communication is an essential component of organizational success.
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Life Long Learning
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Thank You
Thank You from Employment Enterprises, Inc.
Joe Sherrier, SPHRDirector of [email protected], x239
www.eeihr.com
© 2008 Employment Enterprises, Inc. 41