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Introduction toGebaroff, Vasquez & Williams Consulting
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Beginning with the End in Mind◦ Understanding your objectives is key
Build vs. Buy◦ Maximize benefit of software that already exists
An Iterative Process◦ A lot will be learned during this project: Put those
discoveries to work for you Formal Success Metrics
◦ It is important to agree on what “success is” and to measure it.
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Common EHR-Related Goals◦ Qualifying for Incentives – e.g. Achieving Meaningful Use◦ Migration Towards an Accountable Care Organization
Model◦ ICD-9 to ICD-10 Transition◦ Increased Efficiency and/or Lower Error Rates
Collecting Metrics◦ For each objective, it is important to agree on a means by
which it can be measured.
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Begin with Where You Are◦ Use surveys to measure how the hospital is perceived by
staff, patients and vendors. Paint a Compelling Picture of the Future Vision
◦ Bear in mind the survey results – Don’t create a vision no one will believe or want
Describe the Adventure◦ Be able to sketch out how you will realize the vision.
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Identify:◦Project Steps◦Dependences◦Resources◦Timelines
Provide or Supplement Project Management Staff
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The Importance of Sponsorship◦Be clear on who actually makes key decisions
The Role of Resistors◦Get them engaged in the project◦Otherwise they may engage in sabotage
The Role of Champions◦Not necessary technical experts◦Influential and enthusiastic
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Internal Communication◦Making sure the hospital staff is kept informed◦Keeping rumor in check◦Maximizing motivation/contribution
External Communication◦Avoiding surprises◦Managing relationships / contracts◦Managing the hospital’s “brand”
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Collection of Baseline Measurements◦ Examples:
Admissions / day Procedures / day Revenue / day
Document Workflows◦ Understand how people work today
Internal/External Interfaces◦ Understand which systems communicate with which
Review Infrastructure◦ What computers/networks/buildings might need to be upgraded?
Assess Skills◦ Who will need to be taught what?
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Interfaces are critical due to:◦Cost◦Complexity◦Impact on multiple parties
Documenting Your Current Interfaces◦Identifying Internal and External Partners
Focus on simplification◦HL7 framework◦“Integration engine” vs. decentralized
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Integration Engine
Devices
Labs
EMR
Imaging
Clinics
Admin
Protocols
HL7
HTTPS
LOINC
DICOM
X12N
Payers
Govt./HIE
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Govt./HIE
Devices
Labs
EMR
Imaging
ClinicsAdmin
HL7
HTTPS /HL7
LOINC
DICOM
X12N
Payers
LOINC HL7
HL7
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Identification of Modules and 3rd Party Add-Ons◦ What capabilities aren’t built into candidate solutions?
Issuing RFI’s◦ Getting the information you need
Issuing RFP’s◦ Formalizing how vendors will compete for your business
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Software Hardware Property Rental or Acquisition Construction Arrange for Temporary Staffing
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Iteration Planning◦ Which departments go first?
Implementation Prototyping◦ Let staff use new workflows, devices in a realistic setting
Data Migration◦ How will old data get into the new system
Finalize Integration Planning Phase◦ Develop a detailed timetable
Integration, Build and Test◦ Confirm that systems work when fully-assembled
Deploy the EHR Solution
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Assessment and Feedback Report to Executive Sponsor and Board
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