Download - Email Etiquette
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
eti·quette (et′i kit, -ket) The forms, manners, and ceremonies established by
convention as acceptable or required in social relations, in a profession, or in official life
It's not so much our own good manners, but making other people feel comfortable.
Proper conduct or manners for producing an e-mail message is called netiquette Etiquette for the Internet.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
Keep emote icons to a minimum Always use your official email Id to interact with
your colleagues/classmates. Use appropriate names. Some of the user names
that are not acceptable are, Coolguy1990 handsome_hunk Sanjay.9886899999 jayakrishnan jayakrishnan
Some of the most preferred email id formats [email protected] [email protected]
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
USE IT !!
• Always Use spell checking.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
If there are multiple files to be sent as attachments. Zip them !! Reduces file size Protects against firewalls stripping attachments Help group multiple files into various sets.
Also ZIP is preferred over RAR format.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
Be sure to complete the subject line of the email.
Do not use the following as subjects: [blank] Hi, Hey, Hello, How are you? FW: FW: Re: [Old subject line]
Write short and catchy headlines in the Subject
to entice people to read the e-mail. When no subject is included, some e-mail
services deliver the message to junk mail
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
E-Mail Etiquette
Also, do not capitalize (i.e, ALL UPPERCASE) unless you really mean it.
Capitalizing all letters is considered “shouting” or flaming.
“CALL ME” and “call me” are interpreted differently by the recipient.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
Email Etiquette
CC Carbon Copy / Courtesy Copy a feature for sending an original message to the
prime recipient and to other interested parties. When using CC, all recipients see who is receiving
the message.
Who qualify to receive a mail in CC ? Any person who does not directly interfere in the
conversation but has to be informed. Usually reporting managers/superiors are marked
in the CC.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
Email Etiquette
BCC Blind Carbon Copy Addresses are added to the delivery list but not
listed in the message data, remaining invisible to other recipients.
BCC recipients will be invisible to other recipients.
When to use the BCC option ? Plain old secrecy Copying yourself Privacy
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
Email Etiquette
E-mail is an official written document. Do not write something that you would not say to the
recipient in person. Consider e-mail a formal message, and keep it professional.
Avoid acronyms (abbreviations using the beginning letters of words) because not everyone will know the meaning
BFF = best friends forever HAGW = have a good weekend
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
Email Etiquette
REPLY to ALL Avoid doing a reply to all when mail involves group mail
Id’s. Do not REPLY to ALL for congratulatory mails
especially when mailing to superiors.
Jayanth JagadeeshAsst. Director – Outreach
ISiM - Mysore
Email Etiquette
Email Signatures It is considered good netiquette to keep your signatures short,
usually under 6 lines. Signatures may include ones email id, designation,
organization, mailing address, telephone number etc. Include a quotation only when relevant.
Unacceptable quotations types include, If you even dream of beating me you'd better wake up and apologize. -
Muhammad Ali Baadlon ki zid thi bizlian giraneki, Humari zid thi aashiyan wanhi bananeki They keep saying the right person will come along, I think mine got hit by
some truck I'm not old enough to understand girls. I don't think anybody ever gets that
old