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2nd
Emotional Intelligence
SoftSkills’14
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IQEQVSintelligence quotient
Emotional quotient
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Emotional Intelligence
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Daniel Goleman
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Emotional Intelligence is : The Capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
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Why Emotional Intelligence
4/10
SOCIAL SKILLS !
SUCCESS
20% IQ
80% EQ
working with no motivation
Four in ten are not able to work cooperatively with fellow employees
depends
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Misconceptions
Emotional intelligence does not mean
“ Being Nice “
Levels of emotional are not fixed genetically
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Daniel Goleman
•Self Awareness •Self Control •Empathy •Social Skills
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Self awareness
•Know your emotions and why ?
•Recognize that feelings affect my performance
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Self awareness
•You know your goals
• If you don’t know where you’re going, any road will get you there …. Life is limited
• The less aware of what makes us passionate,
the lost we will be
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Self awareness
•Accurate self Assessment
•Aware of their strengths and weaknesses
• learning from experience
•Open to receive feedback , new perspective and self development
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TEST!!
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Daniel Goleman
•Self Awareness •Self Control •Empathy •Social Skills
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Self control
• Self confidence• Reduce stress
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The ability to handle one’spersonal emotions and to recognize the emotions of others is an intelligence that many believe extends and outweighs the abilities of the IQ .
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Daniel Goleman
•Self Awareness •Self Control •Empathy •Social Skills
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Empathy
• Sensing what others feel without their saying
• Tone of voice , facial expressions or
any other non verbal ways
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How To Show Empathy
Listen
Understand
Develop
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Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great leadership works through emotions.
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Daniel Goleman
•Self Awareness •Self Control •Empathy •Social Skills
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Recognize
communicate
Trust
Social skills
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Social skills
•Resolve Conflict
•Be less critical
•Don't over-think
•Realize that you're not that big of a deal
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Thank You !