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Employees
Tom BeatonSVP, Management
The Dolben Company
November 04, 2015
Managing Build to Rent/PRSThe U.S. Experience
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The Real Value of Great Employees
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Property Management: THENMom & PopApartment
s
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Property Management: NOW
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GROW, DON’T STEAL
Attracting Talent
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Maintenance Team Technical Schools Community Colleges Employee Referrals
Office Team Colleges/Universities Career Fairs Employee Referrals
Attracting Talent
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Property Management
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Accounting
Software
Hardware
Insurance
Public Relations
Marketing
Advertising
HVAC
Roofing
Landscaping
Snow Removal
Cleaning
Painting
Flooring
Plumbing
Electrical
Security
Legal Interior designers
ArchitectsConstruction
Industries We Touch
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Typical Day?
THERE IS NO TYPICAL DAY!
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• Leasing apartments• Collecting rents• Marketing and advertising• Maintenance of property• Contract negotiation• Customer service• Resident activities
Daily Activities
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Emergency:
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Emergency: Tornado
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Skills Needed
• Customer Service Oriented• Strong Communication Skills• Outgoing Personality• Common Sense• Team Player
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Educating
Our
Employees
of
Tomorrow
Property Management 101
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• Recent College Graduates
• No Experience• Desire & Potential • 8-12 Weeks
Introduction to Industry
Leasing TrainingSoftware TrainingAccountingHR Training
• APM PM RPM
Grow Talent
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• In-house training program• Operations Manual• Taught by internal subject matter
experts• Leasing, maintenance & software
training• Separate Educational Tracks
• Property Manager• Assistant Manager• Leasing Consultant• Maintenance Supervisor
Training: Dolben University
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• Online training platform • Training/Retraining• Required of all employees
• Fair Housing• Sexual Harassment• Customer Service• Leasing Training• Maintenance Training• Supervisory Skills Training
Online Training
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• Membership provides opportunities for networking, education, and legislation.
• Certifications through NAAEI, include:
• CAPS • CAM• NALP • CAMT
Industry Associations
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The Essential Industry Text
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Base Salary Performance Based
Bonus Leasing Incentives Medical/Dental Insurance Disability/Life Insurance Tuition Reimbursement Retirement Plan Paid Time Off Rent Discount Program Wellness Program
Employee Compensation & Benefits
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• Long term committed employees• High level of customer service• Professionalism• Increased Net Operating Income
Results