Download - Engaging and Effective Virtual Facilitator-led Training

E i d Eff tiE i d Eff tiEngaging and Effective Engaging and Effective Virtual InstructorVirtual Instructor‐‐led led TrainingTraining

Jennifer Tomarchio, CPLPNational Advisor for Chapters Sunshine Area@JenTomarchio

1

@JenTomarchio

Icebreaker Treasure Hunt

• A – L: Type something unique about yourself in the chatyp g q y

• M – Z: Find someone with a similar interest and type it on the whiteboard like this:

Jessica and Richard ride motorcycles

A – L: Type something unique about yourself in the chat

M – Z: Find someone with similar interest and type it on the whiteboard

Introductions

Jennifer Tomarchio, CPLPSynchronous Learning Expert

What’s In It For YOU?What s In It For YOU?

• Overcome the challenges of• Overcome the challenges of virtual facilitation.

• Apply techniques to increase• Apply techniques to increase virtual facilitation effectiveness.

Ad f f i i i• Adapt face to face activities to the virtual facilitator‐led

ienvironment.

• Adopt best practices to reduce technology risks.

What Is Your Experience?p

A I have attended VILT but notA. I have attended VILT, but not facilitated

B I have facilitated webinars / VILT butB. I have facilitated webinars / VILT, but still a novice

C I VILT !C. I am a VILT pro!

What are the Challenges of Virtual F ilit ti ?Facilitation?

• Use the Chat box to type your• Use the Chat box to type your answers

Which Dot is in the Center?

Which Dot is in the Center?

Eliminate all distractions so you can see things (learn) more clearly!Eliminate all distractions so you can see things (learn) more clearly!

Ground Rules

MUTE your phone when not speaking

Participate and prepare to be called on by name

Close email and clear other distractions from your desk

Speak up, use the chat or “Raise hand” when you have distractions from your deska question or comment

U t tiLet us know if you step away

Use annotationsappropriately when instructed to do so

Common Errors

11

LecturingLecturing

Common Errors

22

Not allowing participants to chatNot allowing participants to chat

Common Errors 3Ground Rules:

3

• Use MUTE to block background noise as appropriate.• Participate and prepare to be called on by name. • Silence/close Outlook, phones, Communicator, etc. and clear other distractions away from your desk.

k h & l db k dDesigning boring, bullet point slides without graphicsDesigning boring, bullet point slides without graphics

• Speak up or use the Q & A panel or Feedback indicator when you have an immediate question or comment.If h t t l t f ilit t k ith th

es g g bo g, bu et po t s des t out g ap cses g g bo g, bu et po t s des t out g ap cs

• If you have to step away, let facilitator know with the Feedback indicator.

• Use annotations appropriately when instructed to do• Use annotations appropriately when instructed to do so.

Virtual Facilitation Techniquesq

• How often should you provide participant interaction y p p popportunities?

Virtual Facilitation TechniquesVirtual Facilitation Techniques

1 Provide participant1. Provide participant interaction opportunities everyopportunities every 3 minutes

Thiagi Joltg

• Listen to the directions and follow• Listen to the directions and follow precisely

Thiagi Joltg

What Did You Learn?

• Visuals trump all other senses• Visuals trump all other senses


2. Mix it up! Use the ptools in different ways.y


3. Create opportunities for participants to p pexchange ideas and opinions using p gwhiteboards, breakout rooms, ,and voice.


4 D i l i i i h l4. Design learning experiences with real issues and problems.

Poll

What was the average number of learningWhat was the average number of learning hours used per employee in 2011?

A 26A. 26

B. 31

C. 45

D. 50


5. Ask for participant feedback regularly.p p g y

Face to Face Virtual

Projector Desktop sharing, web tours

i d d i lWhiteboard

Keeping an eye on your

Annotation and drawing tools

Feedback/hand‐up indicators, chat, p g y yaudience

Attendee feedback,

question manager

Audio: phone / VOIPAttendee feedback, discussion, questions

“Show of Hands” from

pWritten: Q & A, chat

Hand up indicator pollsShow of Hands from audience

T i t ib ti

Hand‐up indicator, polls

Chat, Q &A, shared whiteboard,

Trainee contribution, collaboration

Chat, Q &A, shared whiteboard, shared desktops, shared screen controls

Fun Review (Fad‐lib)Fun Review (Fad lib)1. Avoid .

Verb (ending in “ing”)

2. Don’t use PowerPoint slides without graphics.

Verb (ending in ing )

adjective

3. Create opportunities for participants to exchange Noun (plural)

and opinions using , , breakout rooms, and

voice. Noun (plural) Noun (plural)

4. Ask for participant feedback .adverb

Fun ReviewFun Review

1 Avoid lecturing1. Avoid lecturing.

2. Don’t use boring PowerPoint slides without graphics.

3. Create opportunities for participants to exchange ideas and

opinions using whiteboards, polls, breakout rooms, and voice.

4. Ask for participant feedback often.

Technology Tips • Always schedule a dry run

• Upload presentations, polls, and other materials ahead of time

• Arrive 30 minutes prior to your session

• Use a “producer” to handle

• Ask participants to join 15 minutes early

Use a producer to handle technical issues / field questions

• Practice breakout rooms with realPractice breakout rooms with real people

• Have a back up plan (no Internet, Live Meeting not working, etc.)

Questions / Other IdeasQuestions / Other Ideas

Jennifer Tomarchio, CPLPJennifer Tomarchio, [email protected]

Mobile: 954‐461‐5724@JenTomarchio

Thank You!Thank You!

Download - Engaging and Effective Virtual Facilitator-led Training

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