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Engineer Training
Train the Trainer
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Confidential 2
Engineer Training
Train the Trainer
Agenda
Structuring a training session
Adult Learning (know your audience)
Presentation Skills
Practice presentation
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Confidential 3
Engineer Training
Train the Trainer
Structuring a Training Session
When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn.
POINT
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Confidential 4
Engineer Training
Train the Trainer
Structuring a Training Session (cont.)
Modular
Builds on one another
From easy to harder
For each subject
Presentation
Demonstration
Hands on practice
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Confidential 5
Engineer Training
Train the Trainer
Structuring a Training Session
IntroductionMain
presentation Summary
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Confidential 6
Engineer Training
Train the Trainer
Overview/Introduction
Introduces the lecture topics
Main points
Quick “road map” of information
Gets the attention and interest
Helps in organizing the material
Informs of agenda
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Confidential 7
Engineer Training
Train the Trainer
An Effective Introduction
Keep it brief
Don’t go into details of lecture
Set the objectives
Set expectations
Relate to prior knowledge
Try to get attention
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Confidential 8
Engineer Training
Train the Trainer
Main Presentation
Logical flow
Every point leads to the next.
Don’t jump from one topic to other.
Connect the points.
Explain the details
Use simple words.
Use graphics when needed.
Use Examples
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Confidential 9
Engineer Training
Train the Trainer
Main Presentation (Cont.)
Use Syllabus.
Refer to Handouts.
Answer only content relevant questions.
Refer others to later.
Ask questions.
Don’t read from slides.
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Confidential 10
Engineer Training
Train the Trainer
Summary/Conclusion
Reinforces message
Summary of main points
A closing grabber
Provides a sense of closure
Time for questions & answers
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Confidential 11
Engineer Training
Train the Trainer
Effective Conclusion
End with a bang, not a whimper!!!
Don’t give new information.
Only review points.
Review process/steps.
Refer to your introduction.
When summarizing a module, show where it fits in the big picture.
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Confidential 12
Engineer Training
Train the Trainer
Demonstrating
Demonstrate workflow.
Highlight main features.
Make sure all students can see.
Do it slowly!!!
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Confidential 13
Engineer Training
Train the Trainer
Hands on Practice
I hear and I forget.
I see and I retain.
I DO and I UNDERSTAND.
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Confidential 14
Engineer Training
Train the Trainer
Hands on Practice
Practice makes better!
Insist on students completing exercises.
Instructor looks over shoulders to offer help.
Don’t DO IT for them.
NO, on the computer
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Confidential 15
Engineer Training
Train the Trainer
Questions and Answers
Listen to the entire question.
Repeat the question out loud.
Pause to think if needed.
Credit the person.
Respond to the question.
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Confidential 16
Engineer Training
Train the Trainer
The Answer!
Always tell the truth!!!
If you don’t know the answer, promise to research.
Get back to trainee with answer.
Answer directly.
Simple answer to simple question.
Stay on track, brief and to the point.
Refer to your speech.
Helps reinforce & clarify presentation.
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Confidential 17
Engineer Training
Train the Trainer
Questions and Answers (Cont.)
Anticipate areas of questioning and prepare.
Acknowledge every question.
If not appropriate, postpone.
? ? ?
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Confidential 18
Engineer Training
Train the Trainer
Problem Solving
Investigate (the problem)
Acknowledge
Formulate solution
Respond
Follow up
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Confidential 19
Engineer Training
Train the Trainer
Other Factors...
Time constraints
Daily schedule
Breaks
Lunch
No interruptions!
Have all students present.
Do NOT Disturb
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Confidential 20
Engineer Training
Train the Trainer
Class Set up
Define setup in advance.
Be early.
Set up class with appropriate computers and applications.
Set up files and training materials.
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Confidential 21
Engineer Training
Train the Trainer
Training Material
User Guide/Care & Maintenance Guide
Technical notes
Installation Guide
Relevant drawings
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Confidential 22
Engineer Training
Train the Trainer
Summary
How should it be?
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Adult Learning
Know Your Audience
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Confidential 24
Engineer Training
Train the Trainer
Table of Contents
Course audience
Understanding different learning styles
Culture differences
Motivation
Information processing
Preventing learner overload
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Confidential 25
Engineer Training
Train the Trainer
Know Your Audience
Key principle of a successful presentation.
Preparation must include gathering information about your audience and their needs.
A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly.
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Confidential 26
Engineer Training
Train the Trainer
Know your A-u-d-i-e-n-c-e
Analysis - Who are they? How many will be there?
Understanding - What is their prior knowledge?
Demographics - What is their age, sex, background?
Interest - Why are they there? Who asked them?
Environment - Where will I stand? Can they all see?
Needs - What are their needs? What are your needs?
Customized - What specific needs to address?
Expectations - What do they expect to learn or hear?
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Confidential 27
Engineer Training
Train the Trainer
Know your Audience
Who is your audience?
What are their objectives?
What is their prior knowlegde?
What are their expectations?
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Confidential 28
Engineer Training
Train the Trainer
Learning Styles
Individuals perceive and process information in very different ways.
How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart“.
Educators should not ask, "Is this student smart?" but rather "How is this student smart?"
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Confidential 29
Engineer Training
Train the Trainer
Culture Differences
Be aware!
Learn and prepare in advance.
Adapt as much as possible.
Customize to local needs.
Be patient and ask for patience.
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Confidential 30
Engineer Training
Train the Trainer
Adult Learning
Issues Affecting Adult Learning:
Learner’s Motivation
Information Processing
Applying Knowledge
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Confidential 31
Engineer Training
Train the Trainer
Learner’s Motivation
ARCS model - Kellers (1987)
Getting learners Attention
Keeping instruction Relevant
Giving learners Confidence they can learn
Maintaining interest by providing Satisfaction
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Confidential 32
Engineer Training
Train the Trainer
Information Processing Elements
Before you start…
Prior Knowledge
Objectives
Gain Attention
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Confidential 33
Engineer Training
Train the Trainer
Information Processing Elements (Cont.)
Presentation
Course Overview
Focus Attention
Level of Presentation
Organize Material
Transferring to Long Term Memory
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Confidential 34
Engineer Training
Train the Trainer
Information Processing
How would you cope with a
learner that does not understand your explanation?
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Confidential 35
Engineer Training
Train the Trainer
Preventing Learner Overload
What is learner overload?
Why does it occur?
Learners need to process information.
Learners cannot hold large amount of information in working memory.
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Confidential 36
Engineer Training
Train the Trainer
Preventing Learner Overload - Suggestions
Talk simply and explain more.
Incorporate key learning points into notes.
Do less while participants do more.
Chunk training and distribute it over time.
Give new learners “training wheels”.
Detect and remedy overload situation.
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Confidential 37
Engineer Training
Train the Trainer
Coping with Difficult Trainees
Involve participants.
Acknowledge trainees ideas.
Don’t get personal - be objective.
Don’t give in to personal attackers - stick to the facts.
Enlist other trainees help if it is disruptive to them as well.
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Confidential 38
Engineer Training
Train the Trainer
Summary
Learner centered instruction
Objectives
Needs
Expectations
Motivation
Prior knowledge
Personality type
Learning Style
Learning Capacity
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Confidential 39
Engineer Training
Train the Trainer
Effective Customer Relations
Listen to your customers -
Then talk
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Presentation Skills
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Confidential 41
Engineer Training
Train the Trainer
List the elements that influence a presentation.
What Is a Winning Presentation?
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Confidential 42
Engineer Training
Train the Trainer
Table of Contents
Overview
Before You Begin...
Using your Voice
Body Language Skills
Language and Style
Demonstrating aids
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Confidential 43
Engineer Training
Train the Trainer
Communication is...
Verbal (content)
Vocal (How it is said)
Visual (What is seen)
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Confidential 44
Engineer Training
Train the Trainer
Communication Success
7% VERBAL
55% VISUAL
38% VOCAL
Psychologist Albert Mehrabian
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Confidential 45
Engineer Training
Train the Trainer
Before You Begin...
“There are two types of speakers, those that are nervous, and those that are Liars”. (Mark Twain)
Prepare
Positive self-messages
Attitude towards yourself, teaching, material, audience
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Confidential 46
Engineer Training
Train the Trainer
Prepare
9 P’s
Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation.
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Confidential 47
Engineer Training
Train the Trainer
Preparing Presentations
Know audience.
Know subject matter.
Know training material - Rehearse first 3 minutes.
Prepare room.
Check equipment.
Handouts.
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Confidential 48
Engineer Training
Train the Trainer
How Do People Use Their Voice?
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Confidential 49
Engineer Training
Train the Trainer
Using your VOICE
Breathing
Projection
Articulation
Volume
Variety
Common Voice problems
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Confidential 50
Engineer Training
Train the Trainer
Proper Breathing...
Good Breathing= Good Voice
Relaxes
Frees muscles for good speech
Focuses thoughts
Enables the right attitude
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Confidential 51
Engineer Training
Train the Trainer
Projection
Projection
Making yourself understood
Bringing breath forward into sound
Relax muscles and stand erect.
Shouting tires voice, causes hoarseness.
Projection gives POWER.
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Confidential 52
Engineer Training
Train the Trainer
Articulation
Articulation - making yourself understood.
Every sound is clearly heard.
Articulate with consonants = t,d,p,b,v,f,k,c,g
Enunciate with Vowels = A, I,O,E,U
TIP! Consonants lost over distance – Exaggerate!
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Confidential 53
Engineer Training
Train the Trainer
Variety
Add excitement, enthusiasm by varying:
Pitch - tone
Adds impact and drama.
Pace
Pause
Volume
Change for significant information or new mood.
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Confidential 54
Engineer Training
Train the Trainer
Common Voice Problems
Nervousness
Swallowed voice - Mumbling
Thinking Noises: Um, Ah, Er
Lip smacking
Shouting
Speaking too fast or slow
Monotone
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Confidential 55
Engineer Training
Train the Trainer
Body Language Skills
Total body as a communication vehicle
Eye Contact
Hands and Arms
DressGestures
Facial expression
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Confidential 56
Engineer Training
Train the Trainer
Eye-to-Eye Communication
Engages audience, gains attention, improves impression, provides feedback.
HOW?
Connect with audience, one person at a time.
Look directly.
Move eyes after 3-5 seconds.
Speak to everyone.
Do not shift gaze - left to right.
Talk to audience not screen, projector, ceiling.
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Confidential 57
Engineer Training
Train the Trainer
Facial Communication
Vary facial expression - put emotion into speaking.
Don’t forget to SMILE!
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Confidential 58
Engineer Training
Train the Trainer
Using Your Hands and Arms
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Confidential 59
Engineer Training
Train the Trainer
Using Your Hands and Arms
HOW ?
Become conscious.
Do not grip things or hands.
Natural movements.
Eliminate irritating movements.
Jingling keys, waving, tapping.
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Engineer Training
Train the Trainer
Dress
BE:
Comfortable
Appropriate
Yourself
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Engineer Training
Train the Trainer
Using Language and Style
Be Specific.
Explain ambiguities.
Use simple words.
Watch Abbreviations & Acronyms.
Active voice.
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Engineer Training
Train the Trainer
Language and Style
Watch:
Grammar faults
Jargon
Slang
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Engineer Training
Train the Trainer
Spicing Up your speech
Introduce:
Examples
Questions
Case studies
Stories
Humor
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Engineer Training
Train the Trainer
Demonstrating
WHAT TO DO?
Tell them what you are going to do.
Demo it, or get class member to demo.
Tell them what you have done.
HOW?
Project voice, Speak slowly.
Maintain eye contact with audience.
Only look at screen when needed.
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Engineer Training
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Demonstrating - Tips and Tricks
DO:
Make sure EVERY member can see the demonstration.
Face and speak to audience, not monitor or machine.
Use pointer to highlight items.
Stand to the side.
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Train the Trainer
Demonstrating - Do NOT
Block line of sight to screen.
Create shadows.
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Engineer Training
Train the Trainer
Summary - Winning Presentations
Use your voice correctly
Breathing, being heard, being understood, variety.
Use your body
Eye contact, expression, hands and arms, gestures, dress.
Use correct language.
Keep the audience interested.
Demonstrate effectively.