DOM DEGUZMAN • INFRASTRUCTURE ENGINEER • TWILIO • @ITSHELLA_DOM
HOW TWILIO AUTOMATED THE JIRA ADMIN
S C A L I N G
T W I L I O ’ S G R O W T H S P U R T
S E C U R I T Y & S E L F S E RV I C E
W I S H L I S T
RoadmapW H O I S D O M ?
TWILIO 2012
3 Engineering Teams
One Office
176 Employees
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
2015 Twilio 500 Employees
8 Offices around the world
25 Engineering departments
Inventory Operations
Carrier Operations
Bare BonesTICKETWittified Add-Ons
Project Creator
ONE IS THE LONELIEST
NUMBER
Engineering Managers
The TeamsOne Admin
Smart Growth of Admins
XX X
DOCUMENT EVERYTHING
Google DriveSomeone’s email
Finding information at a Startup…
Random Tool Someone’s Head
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
“Auditing Purposes”
EngineeringBusiness Side
Two Customers
People Operations
Legal
Sales
TravelMarketing
Finance
Business Operations
NOTIFYTICKETEMAIL
HR Requests
Reassign and complete
NOTIFYTICKETEMAIL
Employee Life Cycle
Reassign and complete
Problems Solved
More secure way of handling off boarding
Customized JIRA project that only allowed for specific individuals to access the project
** For extremely sensitive information, I recommend a separate JIRA instance for HR
Ability to generate reports
Agile board gave an overview status of process
TICKETEMAIL
Travel @ Twilio
Board
Optimizing for Engineers
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
TerminalBob Swift CLI
JIRA for the Engineer
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
Thank you!
DOM DEGUZMAN • INFRASTRUCTURE ENGINEER • TWILIO • @ITSHELLA_DOM