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EOC –Dispatch Center Integration
Butch Garrity MSP Communications Shelburne Falls Regional Communications
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MSP Shelburne Regional Communications Center
82 agencies911 calls-police, fire, EMSTri-State fire mutual aidDistrict Control PointEMD, QA, FC40, NWMIMT
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Pre-event
Staff meetingtown hall staffpolice, fire, ems, BOH,emergency managementSenior CitizensAt risk populations Voad, Coad
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Pre-eventReview shelter plansReview evacuation plansObtain needed suppliesreverse 911 announcementsspecial call special populationsdevelop staffing model for EOCCritical FacilitiesICS-Nims trainingECEMP & COOP Plans
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Pre-eventPhone NumbersEmergency ContactsBoard of Health contactsDispatch Communications updatesEOCs co-notification
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EventStaying safe during eventMaintain AwarenessAll emergencies localHistorical Problem areas
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Post-EventCommunications StatusDamage assessment teamsroad statusdoor to door assessmentMapping affected areasfactors such as river-waterway
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Post EventCERT- community emergency response teamMRC- medical reserve corpsreview pre-existing MOAs for servicestest communications networksfuel for generators
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Contact with Ham Radio operatorsstaging areas for state/federal resourcesHazardous Materials securedbus companies/transportation
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Event Staffingexhaustioncontacting special populationsregular population needscritical facilitiesevacuation needsshelter needscommunications
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EOC openinglocal EOCdeclaring state of emergencytriggers?Call volume?Damage?Procedures for damage assessment?
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Regional EOC opening?local EOCtriggers?Call volume?Damage?Procedures for damage assessment?
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Regional EOCAsset managementcoordinate resource requestsprioritize requestsinterface with MEMA region 3local resources communicate with EOC
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911 emergency calls where are they routed for responseHow will the resolution be communicated back to the dispatch center?Shelters?Evacuation Routes?
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Shelters- LiasionWhen can residents return?Status?Who is in the shelter?Animals?
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CommunicationsTower statusRadio sitesGeneratorsRegional ResourcesCritical infrastructure
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Management Teams
Incident Management TeamsNWMIMTType 1 or 2 teamsMEMA communicationsNational Guard
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CommunicationsWeb EocStatus reports faxed? CAD?EOC- Communications Center linkages
Shelters
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Ham RadioCOAD InterfaceVOAD interfaceCommon consistent communications
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Multi-agency coordinating Center(s)
Regional EOC & MACs should be pre-designated
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Reverse 911211RadioInternetPhoneMedia
Communications challenges