Eye Care: From the Inside Out!

PRESENTERS: • Monica Curry • Susie Mapes • Steve Metzger

Eye Care: From the Inside Out!

Caring for Self and Team

Monica Curry, Charge RN

Interruptions, Interruptions… and

More Interruptions!

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Has that Nurse left yet?

Problem: Staff Interruptions

CAUSE Constant interruptions from nursing staff,

clinic staff, patients and their drivers while trying to admit is a cause of concern for creating document errors.

EFFECT Interruptions interfere with getting

patients admitted in a timely manner and can effect the accuracy of admitting documentation.4

A Picture Worth a Thousand Words

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Interruptions by Month

January = 744

February = 715

March = 693

April = 341

FAMILY , 74

CLINIC, 127

PATIENTS,

196

ESC STAFF,

345

Our Small Test of Change:Conversation with PACU staff about front

desk interruptions

Pinpointed type of interruptions

Added two volunteers one day of the week

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RESULT

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0

100

200

300

400

500

600

700

800

January February March April

ACTUAL TARGET

Break Room Makeover

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AFTER

Healthy Lifestyle Changes:Remaining Cake after 24 hours

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Caring for the Team: Homemade gift for nurse on surgery leave.

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Eye Care: From the Inside Out!

Caring for Patients and Community

Susie Mapes, RN OR/PACU

Caring Interactions

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Primary RN-introduces all staff as they arrive at the patient’s bedside

Primary RN-introduces all staff as they arrive at the patient’s bedside

• Provides a united front

• Lets the patient transfer attention fully

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Caring Introductions

Caring Introductions

Mindful Details

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Mindful Conversations

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• Go FULL FRONTAL

• Speak conversationally

• Cluster your computer work

You will be more likely to invite honest responses and be more fulfilling for both of you!

Personal

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Thank You Cards

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Make it Personal

Make it Unique

Have a little fun with it!!!

19Sample Thank You Card

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Eye Care: From the Inside Out!

Creating a Caring Culture

Steve Metzger, RN Manager

The Olympic Secret: Wolfgang’s Story

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TEAM WORK!23

Creating a Caring Culture

1.Trust

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Creating a Caring Culture

“When you trust the community,

the community delivers!”

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Creating a Caring Culture

1.Trust

2.Respect

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Creating a Caring Culture

• “My manager listens!”

• Important Issues Staffing changes

• Reducing hours on vacated position

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Creating a Caring Culture

1.Trust

2.Respect

3.Authenticity

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Creating a Caring Culture

“When no patient is in the

OR,

we are over budget.”

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Creating a Caring Culture

1.Trust

2.Respect

3.Authenticity

4.Shared Meaning30

31A Caring Culture

Creating a Caring Culture

• Storytelling creates culture

• Celebrate heroes!

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THE CARING CHOICE

“Work is Contractual,

Effort is Personal”

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“Each Person is Powerful!”34

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“Thank you! Now I can see my grandchildren’s

faces for the first time!”

Questions?

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