Download - Family Services and Housing
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Family Services and HousingFamily Services and Housing
Integrated Service Delivery OverviewIntegrated Service Delivery Overview
February 2003
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• Policy Framework
• Activities Undertaken To Date
• Decisions To Date
• Interim Organization
• Next Steps
Presentation Outline
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Vision Goals
• Family Services and Housing staff will work together through an integrated, holistic approach to ensure Manitobans have better access to the services they require.
• To make it easier for Manitobans to access the services they require.
• To better address the needs of Manitobans requiring services.
Vision and Goals of ISD
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• Person/Family/Community Centred
• Commitment to Shared Vision and Culture
• Open Two-Way Communication and Reciprocal Responsibility
• Staff that are Valued
• Decentralized and Streamlined Decision Making
ISD Guiding Principles
• Accessible, Responsive, Flexible and Seamless Service Delivery
• Culture of Continuous Improvement
• Outcomes and Results Based
• Supportive Governance
• Community Participation
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• Accessible program information and application forms at all sites
• Integrated reception and referral functions
• Co-ordinated intake and case management functions
• Service delivery staff organized into interdisciplinary teams based on neighbourhoods or communities
• Service coordinators link appropriate services and staff across programs
• Consolidated service plans address multiple/complex needs
• Managers and team leaders with cross-program responsibilities
Key Components of an Integrated Service Delivery System
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• Specialized supports for service delivery teams
• Integrated/coordinated policies, IT systems, and corporate support functions
• Effective partnerships with other service providers and the broader community
Key Components of an Integrated Service Delivery System Cont . . .
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• July 2002 - Regional boundaries, organizational structure and process to identify directors announced
• September 2002 - Announcement of new directors for the new divisional structure
• October 2002 - Construction of River East Access Centre and planning for centres in Transcona and Inkster announced
• November 2002 - Allocating resources to new divisional structure in preparation for implementation
• December 2002 - Announcement of new organization effective January 6, 2003
Recent ISD Activities
• February 2002 - Announcement of new organizational structure at the Divisional level and appointment of Assistant Deputy Ministers
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• Rural and Northern Regions
• Winnipeg Community Pairings
• New Department Organization
Current Status
• Divisional Organization and Director Appointments
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Northern
Parkland
Westman
Eastman
Central
Interlake
Six Regions Outside of Winnipeg
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* St. Boniface Bilingual Service Centre
Family Services and Housing Pairings of WRHA Community Areas (CA)
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CA #1 and #2 - St. James Assiniboia / Assiniboine South
CA #3 and #12 - Fort Garry / River Heights
CA #4 and #5 - St. Vital / St. Boniface
CA #6 and #7 - Transcona / River East
CA #8 and #9 - Seven Oaks / Inkster
CA #10 and #11 - Point Douglas / Downtown
Family Services and Housing Community Pairings Within Winnipeg
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ISD Initiatives in Winnipeg
• River East Access Centre - Announcement
• Transcona Access Centre - Planning
• Inkster Access Centre - Consultation
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DirectorHum an Resource Services
JoAnne Reinsch
Executive DirectorPolicy and Planning
G rant Doak
Assistant Deputy M inisterAdm inistration and Finance
Drew Perry
Assistant Deputy M inisterEm ployment, Incom e and Hous ing
Kim Sharm an
Assistant Deputy M inisterServices for Persons
w ith DisabilitiesGisela Rem pel
Assistant Deputy M inisterChild and Fam ily Services
Peter Dubienski
Assistant Deputy M inisterCom munity Service De livery
M artin Billinkoff
Deputy M inisterTannis M indell
Department-wide financial and administrativefunctions, information technology
Delivery of all servicesby or on behalf of the Department to the public
Program/policy development and coordination, managing program budgets, establishing and monitoring standards, quality assurance and ensuring programs are effective
New Department Organization
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Integration as a Process
Fragmented ServicesFragmented Services
Separate case management Limited information sharing
CooperationCooperation
Separate case management Informal information sharing
CoordinationCoordination
Some joint case-planning Formalized information sharing
CollaborationCollaboration
Co-management of shared cases Information sharing protocols
Integrated ServicesIntegrated Services
Seamless service delivery Interdisciplinary teams
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Next Steps
January/February/March
• Implement new organizational structure and reporting relationships
• Implement interim organization
• Work Groups bring forward further recommendations to continue implementing ISD
• Advise community agencies