Download - Features of Fungroo
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Tablet Based Feedback System
Alitum Solutions Pvt.Ltd
LISTEN ANALYZEACT
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Content
Alitum Solutions Pvt.Ltd
• Application Features• Customer Recovery Features• Analytics Features• Maintenance Features• Our Requirements
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3Alitum Solutions Pvt.Ltd
Fungroo features make the feedback
process more fun and easy. Capture your
customer experience at every touch point and know what they think
about YOU…..
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Intuitive and Vibrant Design
Alitum Solutions Pvt.Ltd
Choose from different themes and
templates
Vibrant and colorful designs, smiley or
rating icons
Multiple questions in one slide, answer with single select
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Different themes for welcome and thank you page
Alitum Solutions Pvt.Ltd
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Different questions for different sectors
Customize questions as per industrial
needs
Customize Questions
Alitum Solutions Pvt.Ltd
Expertise feedback Questions prepared
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Dynamic and Logic based on feedback responses
Alitum Solutions Pvt.Ltd
Replace paper feedback process with tablet to make
it faster and simple
Visually rich and engaging questions to make it more
interactive
Follow logic for feedback questionnaire to make it
more dynamic
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Alitum Solutions Pvt.Ltd
Drill down each
questions further
Style them as pop up or drop down
Single or multiselect questions
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Make your loyal customers your brand ambassadors
either through Mouth Shut, Google or Fb Review
Alitum Solutions Pvt.Ltd
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Highlight your brand, choose your logo, choose your color and background to match your brand’s image
Alitum Solutions Pvt.Ltd
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Flash screen to avail special promotional and discount offers
Alitum Solutions Pvt.Ltd
Use QR/Bar code scanner to personalize the discounts /offers
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Fungroo works in both offline and
online. Upload the forms automatically
once the internet connectivity is back
Alitum Solutions Pvt.Ltd
Online Mode
Offline Mode
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Multiple forms at a time in
one tablet, to access them
when and where required
Alitum Solutions Pvt.Ltd
Multilingual feedback
forms as per your customer’s requirement
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Auto-Click photos to prevent frauds and
to ensure that frontline executives
are taking feedbacks efficiently.
Alitum Solutions Pvt.Ltd
Don’t miss the Feedback of any of your Customer !
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Enable kiosk mode to block all other applications
Alitum Solutions Pvt.Ltd
Enable Kiosk Mode
Only Fungroo application is accessible
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Currently supports android tablet of different sizes and versions.
Alitum Solutions Pvt.Ltd
ALERT ! Coming Soon on IOS…….
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17Alitum Solutions Pvt.Ltd
Customer Recovery Features
to convert all your customers into Loyal
Customers and keep them delighted …..
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Recover your customer in just 3 easy steps
Alitum Solutions Pvt.Ltd
Recover your Customer
Real Time SMS and Email to Dissatisfied Customers
Raise Ticket for Dissatisfied Customer
Follow Escalation Matrix to Ensure
the Issue is Resolved
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Alitum Solutions Pvt.Ltd
Delight your unhappy customers with just a click !
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Alitum Solutions Pvt.Ltd
Reach out to your dissatisfied customers through Real Time SMS and Emails. Know their grievances before they tell to others and resolve it even while you are travelling.
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Alitum Solutions Pvt.Ltd
Raise ticket for each dissatisfied customer
Know their grievance and make management note
Close ticket to ensure that issue is resolved
No More Excels
No Manual Entry
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Escalation Matrix to define different levels and departments of an organization to ensure that the issue is resolved on
time
Alitum Solutions Pvt.Ltd
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Alitum Solutions Pvt.Ltd 23
Analytics Features enable you to get the
overview of the feedback data gathered and helps
you to understand the factors impacting your
revenue directly…..
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Reports to analyze the overall feedback data on daily, weekly and monthly basis
Alitum Solutions Pvt.Ltd
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Login demo page to access the details of various departments
Alitum Solutions Pvt.Ltd
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Daily email reports to know details about number of happy and unhappy customers
Alitum Solutions Pvt.Ltd
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Identify Top Three parameters that impact revenue directly
Alitum Solutions Pvt.Ltd
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Know your Market Channel Effectiveness
and Employee Effectiveness
Alitum Solutions Pvt.Ltd
Know the Trend Analysis and ROI
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Capture customer responses in one page
Alitum Solutions Pvt.Ltd
Download the charts and reports in various
formats
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30Alitum Solutions Pvt.Ltd
Maintenance Provided from our end to ensure smooth and
successful results for your business. We take care of your customers…..
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Alitum Solutions Pvt.Ltd
Remote Monitoring &Data Handling from our
end to ensure smooth and timely results
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Connect to our server with just a click to refresh forms & update changes in the feedback forms
Alitum Solutions Pvt.Ltd
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33Alitum Solutions Pvt.Ltd
Change feedback questions in a minute from
anywhere
Training provided to all the frontline
staff and maintenance head
Technical user manual provided
Resource material provided to keep
you updated through blogs etc
Track hardware health through Sapota login
To ensure best results for you
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Our RequirementsTake 3 steps to let us help you better
Alitum Solutions Pvt.Ltd
1
•Provide us with your feedback form, meanwhile you can refer our sample feedback forms
2
•Provide us with the Point of Contact and department details of your company
3
•Provide us with the tablet details required for your store
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35Alitum Solutions Pvt.Ltd
Thank You