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Achieving Success Achieving Success Through Effective Through Effective
Business Business CommunicationCommunication
BY:- PANKAJ SOLANKIBY:- PANKAJ SOLANKIPGPSE PARTICIPENTPGPSE PARTICIPENT
AFTERSCHOOOL. AFTERSCHOOOL.
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Achieving Success Achieving Success TodayToday
CommunicationCommunicationCommunicationCommunication
SendingSendingSendingSendingActingActingActingActing
ReceivingReceivingReceivingReceivingUnderstandingUnderstandingUnderstandingUnderstanding
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Effective Effective CommunicationCommunication
Productivity IssuesProductivity Issues
Problem SolvingProblem Solving
Overall Work FlowOverall Work Flow
Decision MakingDecision Making
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Effective Effective CommunicationCommunication
Professional ImageProfessional Image
Business RelationshipsBusiness Relationships
Stakeholder ResponseStakeholder Response
Promotional MaterialsPromotional Materials
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What Employers What Employers ExpectExpect
Organizing and presenting ideasOrganizing and presenting ideas
Listening effectivelyListening effectively
Communicating across culturesCommunicating across cultures
Using communication technologiesUsing communication technologies
Practicing business etiquettePracticing business etiquette
Communicating ethicallyCommunicating ethically
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Characteristics Characteristics of Effective Messagesof Effective Messages
PracticalityPracticality
Clarityand Conciseness
Clarityand Conciseness
PersuasionPersuasion
Factual BasisFactual Basis
PrecisionPrecision
RecommendationsRecommendations
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Internal Internal Communication Communication
Official StructureOfficial Structure
ChainChainof Commandof Command
ChainChainof Commandof Command
Formal Formal Lines of PowerLines of Power
Formal Formal Lines of PowerLines of Power
The GrapevineThe Grapevine
Informal Informal NetworkingNetworking
Informal Informal NetworkingNetworking
Unofficial Unofficial Lines of PowerLines of Power
Unofficial Unofficial Lines of PowerLines of Power
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External External Communication Communication
Formal ContactsFormal Contacts
Marketing Marketing Marketing Marketing
Public RelationsPublic RelationsPublic RelationsPublic Relations
Informal ContactsInformal Contacts
EmployeesEmployeesEmployeesEmployees
ManagersManagersManagersManagers
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The Communication ProcessThe Communication Process
Channeland Medium
Six-PhaseProcess
Channeland Medium
Six-PhaseProcess
Phase 1Sender
Has an Idea
Phase 1Sender
Has an Idea
Phase 3Sender
Transmits Message
Phase 3Sender
Transmits Message
Phase 2Sender
Encodes Idea
Phase 2Sender
Encodes Idea
Phase 6Receiver
Sends Feedback
Phase 6Receiver
Sends Feedback
Phase 4Receiver
Gets Message
Phase 4Receiver
Gets Message
Phase 5Receiver
Decodes Message
Phase 5Receiver
Decodes Message
Situation
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Why Is Business Why Is Business Communication Unique?Communication Unique?
Why Is Business Why Is Business Communication Unique?Communication Unique?
GlobalizationGlobalizationand Diversityand Diversity
GlobalizationGlobalizationand Diversityand Diversity
InformationInformationValueValue
InformationInformationValueValue
RelianceRelianceon Teamworkon Teamwork
RelianceRelianceon Teamworkon Teamwork
New CorporateNew CorporateStructuresStructures
New CorporateNew CorporateStructuresStructures
PervasivenessPervasivenessof Technologyof Technology
PervasivenessPervasivenessof Technologyof Technology
CommunicationCommunicationBarriersBarriers
CommunicationCommunicationBarriersBarriers
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Increasing Value Increasing Value of Business Informationof Business Information
Knowledge WorkersKnowledge WorkersKnowledge WorkersKnowledge Workers
CompetitiveCompetitiveInsightsInsights
CompetitiveCompetitiveInsightsInsights
RegulationsRegulationsand Guidelinesand Guidelines
RegulationsRegulationsand Guidelinesand Guidelines
CustomerCustomerNeedsNeeds
CustomerCustomerNeedsNeeds
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Pervasive TechnologyPervasive Technology
Voice SystemsVoice SystemsVoice SystemsVoice Systems Virtual AgentsVirtual AgentsVirtual AgentsVirtual Agents
NetworkingNetworkingAdvancesAdvances
NetworkingNetworkingAdvancesAdvances
MobileMobileCommunicationCommunication
MobileMobileCommunicationCommunication
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Communication Communication BarriersBarriers
DistractionsDistractionsDistractionsDistractions
Information OverloadInformation OverloadInformation OverloadInformation Overload
Perceptual DifferencesPerceptual DifferencesPerceptual DifferencesPerceptual Differences
Language DifferencesLanguage DifferencesLanguage DifferencesLanguage Differences
Restrictive EnvironmentsRestrictive EnvironmentsRestrictive EnvironmentsRestrictive Environments
Deceptive TacticsDeceptive TacticsDeceptive TacticsDeceptive Tactics
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Effective Effective CommunicationCommunication
Improve YourImprove YourSkillsSkills
Improve YourImprove YourSkillsSkills
Give and GetGive and GetFeedbackFeedback
Give and GetGive and GetFeedbackFeedback
Apply Business Apply Business EtiquetteEtiquette
Apply Business Apply Business EtiquetteEtiquette
MinimizeMinimizeDistractionsDistractions
MinimizeMinimizeDistractionsDistractions
ConsiderConsider the Audiencethe Audience
ConsiderConsider the Audiencethe Audience
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Using Business Using Business Communication Communication
TechnologyTechnology
MaintainingMaintainingPerspectivePerspectiveMaintainingMaintainingPerspectivePerspective
ImprovingImprovingProductivityProductivityImprovingImproving
ProductivityProductivity
ReconnectingReconnectingWith PeopleWith People
ReconnectingReconnectingWith PeopleWith People
InvestingInvesting WiselyWisely
InvestingInvesting WiselyWisely
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THANKS