Download - Financial Advisor - Tech Industry Briefing
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Financial Advisor Industry BriefingThe Coming Technology and Regulatory Convergence
Amy E. Flourry
Senior Operations Manager, Rehmann Financial
Timothy D. Welsh, CFP®
President, Nexus Strategy, LLC
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Tim Welsh, CFP®
President, Nexus Strategy, LLC
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Amy FlourrySenior Operations Manager
Rehmann Financial
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Agenda
‣ Industry Trends• Regulatory change• Technology change
‣ Rehmann Financial Experience‣ Q and A with Amy Flourry‣ Audience Q and A
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About Laserfiche‣ Launched in 1987
‣ 32,000+ worldwide installations
‣ Over 300 employees worldwide
‣ 20% Growth annually
‣ 1000 VARs worldwide
‣ Microsoft Gold Certified Partner
‣ 94% client satisfaction rate
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Coming Convergence
Technology and Regulatory changes will fundamentally alter how advisors operate
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Regulatory Change
‣ Looming Specter of an Advisor SRO – FINRA?
‣ “User Fees” – Waters bill?• Annual costs to pay for SRO ~ $50,000 per firm per
year
• User Fees based on size of firm
‣ Bottom line: Increased costs along with increased frequency and severity of audits
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Mobility
‣ In 2011:• 93 million iPhones sold• 94 million Android smartphones sold• 41 million iPads sold
‣ Most advisors are not leveraging mobile access while their clients are
*source: ComputerWorld
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Social MediaCompliance concerns are slowing advisor adoption of social media
Compliant Social Media:
‣ Empowers financial advisors to post online with confidence
‣ Archives and manages all online communication with administrative and compliance control
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Technology Integration
‣ Rise of the “Composite Application”
‣ Solve multiple processes using one platform:• New Account Opening• Quarterly Reporting• Compliance Approvals• Records Management
‣ Laserfiche is the “integrative middleware” linking multiple systems
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Composite Application
CRM
+ Forms
+ Doc Management
+ Workflow
= New Account Opening Process
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Return on Investment
Revenues- Direct Expenses
= Gross Profit- Overhead Expenses
= Operating Profit
100%
44%
56%
42%
14%
100%
44%
56%
33%
23%
Industry Benchmark
Laserfiche Firms
Source: ROI for RIAs – Laserfiche Industry White Paper
9% improvement
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Amy FlourrySenior Operations Manager
Rehmann Financial
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Rehmann Financial
‣ 146 Staff‣ 41 Advisors‣ 6205 Clients‣ 12648 Accounts‣ 145 Custodians
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Rehmann Financial Cont.
‣ Open platform and advisor autonomy means increased need for oversight
‣ Multiple offices require flexible systems that are not “tied” to one physical location
‣ No longer is it sufficient to just keep up with clients – we must be a step ahead
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Composite Application – New Account Opening Process
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Significant Industry Mandates
‣ ERISA 408(b)(2)• Evaluate current plans• Update client agreements• Document all updates
‣ Know Your Client• Additional information to capture• Broker Dealer requirements• Rehmann Financial Requirements
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Reporting is KEY
‣ Capturing data is one thing, reporting is everything
‣ Dynamic data is coming in from all resources and we need to keep up
‣ How do we use this information to benefit our clients, our advisors, our firm?
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Know Your Client
‣ More than just contact information or investment experience
‣ What tools are your clients really using? Do you ask them?
‣ What tools or resources do your clients want? Do you ask them?
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Challenges
‣ Social Media can be a scary thing‣ With great technology comes even greater
hackers‣ Increased regulations
• More oversight• More time• More money
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Resources & Solutions
‣ Document management is an understatement‣ CRM – if it’s not in there, it didn’t happen‣ The CLOUD
• Access to the best of the best• Centralized source for information• Mobile• Consistent
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Planning for Tomorrow
‣ Business Continuation Plan‣ KNOW YOUR CLIENTS‣ Build something that can grow
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Laserfiche Compliance Solutions
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Laserfiche Compliance Solutions
‣ Streamlines audit preparation
‣ Includes “Audit Trail” tracking
‣ Provides enhanced security
‣ Enables disaster recovery and business continuity planning
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Laserfiche Mobile‣ Quick access to search,
browse, view, and modify documents on the go
‣ Create new documents using the iPhone / iPad camera
‣ PhotoDocs to import and process the images.
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Laserfiche Mobile for iPad
‣ Configure custom views of the repository with new Laserfiche Libraries feature
‣ Upload electronic documents, e-mail attachments and Dropbox files into Laserfiche directly from your iPad
‣ Participate in workflows from wherever you are
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Cloud Access – Powered by Laserfiche
‣ Enterprise-caliber document and content management available for the smallest firms
‣ Includes workflow, audit trail, and other advanced features
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Questions?