1st QUARTERLY PROGRESS REPORT
ENVIRONMENT& SOCIAL MANAGEMENT
FRAMEWORK
JAN
UA
RY
–Ap
ril, 20
18
i | P a g e
TABLE OF CONTENTS
1.1 Introduction ................................................................................................................................. 1
1.2 Environment and Social Management Framework (ESMF) ....................................................... 1
1.2.1 Environmental and social screening of schemes to be implemented under the Project .............. 1
1.3 Follow-up Meetings .................................................................................................................... 2
1.4 Grievance Redress Mechanism (GRM) ...................................................................................... 2
1.5 Development of Pamphlet ........................................................................................................... 3
1.6 Workshops .................................................................................................................................. 3
iii | P a g e
LIST OF ANNEXURES
Annexure A: Visit Report Regarding Social & Environment Aspects .............................................. 5
Annexure B: Monitoring & Evaluation Plan Regarding Environmental and Social Aspects .......... 12
Annexure C: Involuntary Resettlement Impacts Categorization Checklist ..................................... 17
Annexure D: Census of Affected Persons and Project Impacts ....................................................... 18
Annexure E: Socio Economic Baseline Survey Questionnaire ....................................................... 23
Annexure F: Business Survey Form ................................................................................................ 27
Annexure G: Village Profile Survey Questionnaire ......................................................................... 31
Annexure H: Action Plan for development of SMPs .................................................................... 35
Annexure I: Grievance Redress Mechanism Manual .................................................................... 37
Annexure J: Pamphlet Regarding Sikh Community ....................................................................... 45
iii | P a g e
LIST OF ABBREVIATION
C&W Communication & Works Department
DC Deputy Commissioner
DCO District Coordinator Officer
ETPB Evacuee Trust Property Board
EPA Environment Protection Agency
EPD Environment Protection Department
ESMF Environmental & Social Management Framework
ESMP Environmental & Social Management Plan
ESMMP Environmental & Social Management and Monitoring Plan
PCR Physical Cultural Resources
PTEG Punjab Tourism for Economic Growth
P&D Planning & Development Department
RAP Resettlement Action Plan
RPF Resettlement Policy Framework
TDCP Tourism Development Corporation Punjab
UNESCO United Nations Educational, Scientific and Cultural Organization
WBG World Bank Group
1 | P a g e
1.2 Environment and Social Management Framework (ESMF)
Government of Punjab (Planning & Development Department) has launched Punjab Tourism for
Economic Growth Project from 2017-2022 in collaboration with World Bank Group (WBG) with the
total project cost of USD 55 million for the next 5 years. The project aims to promote tourism sector
by strengthening the institutional capacity through better skills development, increased private sector
participation and improved infrastructure services in support of the tourism sector in the province of
Punjab.
The Project will finance some low-scale physical interventions to provide improved access through
better road conditions and public convenience facilities. In line with the environmental legislation of
Pakistan as well as World Bank (WB) Operational Policies, an Environmental and Social
Management Framework (ESMF) for the project has been prepared to include environmental and
social impact studies for the selected sites to mitigate any negative impact. ESMF assesses
environmental and social impacts related to the Project, and outlines an Environmental and Social
Management and Monitoring Plan (ESMMP) as well as a Resettlement Policy Framework (RPF) to
address any adverse potential impacts as a result of this Project. It will also define the environmental
and social assessment procedure to be followed while preparing, appraising, and implementing
individual schemes under the Project.
These procedures include:
1.2.1 Environmental and social screening of schemes to be implemented under the Project
Screening of the following schemes was conducted along with the World Bank Mission dated 21-23rd
February, 2018 to prioritize the sites with respects to environment & social aspects regarding
rehabilitation and infrastructure development.
1. Saucha Soda, Farooqabad ,Sheikhupura
2. JanamAstan, Nankana Sahib.
3. Rohri Sahib, Kamoki, Gujranwala
Under the environment perspective, all projects were found to be in category B1. Findings of visits are
attached as “Annex A”. Subsequently, following environment & social tools have been developed to
collect baseline data:
Environment & social monitoring format attached as Annex B
1 Category B projects causing not significant (or potentially irreversible) negative environmental (and associated social) impacts, but may still have adverse effects
which can be mitigated with suitable preventive actions. These projects do not require a full EIA but will require further deepening of environmental or social considerations, depending on the expected magnitude of risks.
1.1 Introduction
2 | P a g e
1.3 Follow-up Meetings
Preparation of Involuntary Resettlement Impacts Categorization Checklist Involuntary
Acquisition of Land is attached as Annex C
Census of Affected Persons and Project Impacts is attached as Annex D
Development of Baseline Socio Economic Survey Questionnaire is attached as Annex E
Development of Business Survey Form is attached as Annex F
Preparation of village profile questioner is attached as Annex G
A series of meetings were conducted with various stakeholders, line departments and district
administration regarding environment & social aspects of the project.
Date Name of
Department/Office
Name of
Officer/designation
Purpose
21.02.2018
C&W Department Muhammad Ammar
Section Officer
To brief about ESMF and
environment & social impacts
related with project execution and
proposed mitigation measures.
Furthermore, role of the
department/district administration
was highlighted to ensure smooth
implementation of the project
activities regarding environment &
social compliance. In addition to
this, issues concerning lack of
technical capacity and expertise
regarding conservation of cultural
spots were also discussed.
TDCP Khalid Basir
Chief P&D
EPD Punjab Mr. Asif Iqbal Ch
Director General
22.02.2018 Office of Deputy
Commissioner,
Sheikhupura
Arqam Tariq
Deputy Commissioner
16.04.2018
ETPB
Muhammad Tariq
Secretary ETPB
16.03.2018
28.03.2018
UNESCO
Vibeke Jensen
Country Director
Jawad Aziz
(Program Officer)
Meetings with UNESCO were
conducted dated 16.03.2018 &
28.03.2018 regarding action plan
for development of site
management plans and to provide
technical assistance in the
3 | P a g e
1.4 Grievance Redress Mechanism (GRM)
1.5 Development of Marketing Material
1.6 Workshops
preparation of holistic frameworks
for protection and management of
selected sites. It was decided that
these Site Management Plans
would be part of ESMPs. UNESCO
has also submitted a draft work
plan for the year 2018-19 in
preparation for activities to be
carried out at the heritage
sites/museums. Draft action plan is
attached as Annex H.
Since UNESCO will submit its
final plan in July, 2018. It is then
that SMPs will be dovetailed with
UNESCO’s Plan.
A tailor-made GRM system has been developed under PTEG Project to specifically cater to the social
& environment related issues. The key objective of the GRM is to establish procedures for
filing any grievances and disputes on social and environment safeguards and other entitlement issues
arising out of the implementation of ESMP and Resettlement Action Plan (RAP). In this perspective,
a manual on “Grievance Redress Mechanism” was developed to define the procedures for
complaint registration and associated categories including the time frame to resolve them attached
as Annex-I. Subsequently, GRM software has been developed in collaboration with Punjab
Information Technology Board and a link to the complaint form can be found at the PTEGP website
http://grm-ptegp.punjab.gov.pk/complaint/complaint_form.
Keeping in mind the special focus on Sikh sites and festivals under PTEG Project, a pamphlet has
been designed to highlight background of the project sites and interventions for the Sikh community
in Urdu and Gurumukhi language that will highlight the project not just amongst local communities
but also amongst Sikh diaspora. Copy is attached as Annex-J.
A. A two day workshop titled as “Environment, Social Safeguards, Procurement Technical
4 | P a g e
Workshop Punjab Tourism for Economic Growth Project dated January 11-12, 2018 in
Lahore was conducted. The purpose of the workshop was to enlighten on Environmental and
Social Safeguard Policies that may be applicable and trigger under the project (in context of
ESMF) and review the environment and social safeguard progress under PTEGP.
B. “Regional Workshop for the Revival of Buddhist Tourism” dated 20.02.2018 was held to
explore Buddhist heritage in Pakistan and development of site management plan.
4 | P a g e
Annexure A: Visit Report Regarding Social & Environment Aspects
A World Bank Mission and PTEG team visited the following sub-projects sites dated 22nd
to 23rd
February, 2018 to prioritize the sites regarding Social and
Environmental aspects.
Facility Existing Status
Proposed
Interventions
Environmental
Interventions
(proposed
mitigation
measures)
Social Interventions
Findings
SITE NAME: Saucha Soda, Farooqabad
Road Access
Access to project site is by
two ways:
1. Skp Sargodha road to
Gurdwara joining
Safdarabad Road
(0.65km)
2. Access road from
Sacha soda Manawala
road to gurdwara
along Railway line
Road along with
Railway line via
Main Sheikhupra
Road (1km)
1. Water
sprinkling at
regular
intervals to
control air
quality and
dust
pollution,
2. Placement of
Dust bins for
waste
management
3. Designate a
separate
place for
construction
material to
avoid
community
disturbance
in routine
movement.
4. Ensure health
safety
Proposed road is congested
by human settlements on
both sides.
Safdarabad Road via Main
Sheikhupra Road (0.6km)
may be proposed for easy
access to project site which
already is in use to drop
visitors (Yatri). (Fig. 1.1)
5 | P a g e
attributes e.g.
helmets,
safety masks,
gloves, ear
plugs for
Labors.
5. Display of
Sign board
defining the
alternate
routes to
avoid non
convenience
in routine
movement of
general
public.
Solid waste
Management
No proper management for
solid waste. Local points
are used for waste disposal.
TMA should be
engaged especially
for specials days
for proper
Management.
Solid waste disposal
causing visual
Pollution which
should be properly
addressed. For this
purpose, TMA
services could be
used to dispose of the
waste at designated
site. Waste was also
found scattered on
both sides of the road
being used by
visitors.
Same as mentioned in
environmental interventions
Road Signage Not available Same practice as Local language as Punjabi,
6 | P a g e
followed in
Nankana Sahib
may be introduced
for more clarity
and convenience for the visitors.
Urdu & Hindi could be used
for easiness.
Facilities for
disabled
Not available Ramps and wheel
chairs may be provided.
Need Assessment can be
conducted for this purpose.
Parking
No designated area is
available for parking.
Usually, it is done along the
road in front of the project site.
Proposed
***
3-4 residents are residing
there and illegally
occupying space.
3 kanal land may be used for
parking with mutual
consultation of ETBP. (Fig:
1.2)
Handicrafts
Stall/ Shops
Not available
Proposed
Handicraft shop/ stall are
proposed. Need to identify
sites where such initiative
can be implemented and
develop a strategy how to
involve community.
First Aid Not Available Ensure it is available at site
through site managers.
Land acquire no private land would be
acquired
Acquired land for
parking is property of ETPB
3-4 residents are illegally
residing there
Compensation cost would
be calculated as per WB policy
Tourist Guide Not Available Proposed Tour Guide Training
program will be introduced.
SITE NAME: Janam Astan, Nankana Sb.
Road Access
Site is accessible through:
Warburton road
Railway road
Nankana bypass Quality of the access road is
Not required
7 | P a g e
good.
A railway station also exists
in the city which is being
improved by the government.
Solid waste
Management
No proper management for
solid waste. Local points
are used for waste disposal.
TMA should be
engaged especially
for special days for
proper
management.
Solid waste disposal
causing visual
pollution which
should be properly
addressed. For this
purpose, TMA
services could be
used to dispose of the
waste at designated
site. Waste was also
found scattered on
both sides of the road
being used by visitors.
Same as mentioned in
environmental interventions
Road Signage
Few road signs are present. Proper signage is
required from all
access points.
Local language as Punjabi,
Urdu & Hindi could be used
for easiness.
Facilities for
disabled
Not available Ramps and wheel
chairs may be
provided
Need Assessment can be
conducted for this purpose.
Parking
No designated area is
available for parking.
Usually, it is done along the
road in front of the project area.
Proposed
***
ETPB land is available.
8 kanalland may be used for
parking with mutual
consultation of ETBP.
Handicrafts
Stall/ Shops
Not available
Proposed
Handicraft shop/ stall is
proposed. Need to identify
sites where such initiative
can be implemented and
develop a strategy how to
8 | P a g e
involve community.
First Aid Available
Tourist Guide Not Available Proposed Tour Guide Training
Program will be introduced.
SITE NAME: Rohri Sahib, Kamoki
Road Access
Site is accessible through:
Sailkot Road
Mian Gujranwala GT
Road
Sailkot Road
1. Water
sprinkling at
regular
intervals to
control air
quality and
dust
pollution,
2. Placement of
Dust bins
for waste
management
3. Designate a
separate
place for
construction
material to
avoid
community
disturbance
in routine
movement.
4. Ensure
health safety
attributes
e.g. helmets,
safety
masks,
9 | P a g e
gloves, ear
plugs for
Labors.
5. Display of
Sign board
defining the
alternate
routes to
avoid non
convenience
in routine
movement
of general
public.
Solid waste
Management
No proper management for
solid waste.
TMA should be
engaged especially
for specials days
for proper
management.
Solid waste disposal
causing visual
pollution which
should be properly
addressed. For this
purpose, TMA
services could be
used to dispose of the
waste at designated
site. Waste was also
found scattered along Project side.
Same as mentioned in
environmental interventions.
Road Signage
Not available Proper signage is
required from all
access points.
Local language as Punjabi,
Urdu & Hindi could be used
for easiness
Facilities for
disabled
Not available Ramps and wheel
chairs may be provided
Need Assessment can be
conducted for this purpose.
10 | P a g e
Parking
No designated area is
available for parking.
Proposed
***
ETPB land is available.
2 Acre area is available in
front of project which may
be used for parking with mutual consultation of ETPB
Handicrafts
Stall/ Shops
Not available
Proposed
Handicraft shop/ stall is
proposed. Need to identify
sites where such initiative
can be implemented and
develop a strategy how to
involve community.
First Aid Not Available Proposed Ensure it is available at site
through site managers.
Land acquire no private
acquired
land would be Acquired land for
parking is property
of ETPB
Available land is used for
agricultural purposes
Land may be acquired with
due consultation of ETBP
Tourist Guide Not Available Proposed Tour Guide Training
Program will be introduced.
PHOTO GALLERY
Site name: Sucha Soda
Proposed road (01km) Suggested Road ( Safdarabad Road -
0.65km)
Fig. 1.1: Road Access Fig.1.2: Proposed area for Parking
11 | P a g e
Site name: Rohri SB.
OPTION A OPTION B
Fig. 1.3: Parking area
12 | P a g e
Annexure B: Monitoring & Evaluation Plan Regarding Environmental and Social Aspects
Environmental and social monitoring & evaluation will be carried out to ensure that all construction activities comply and adhere to environmental & social
provisions and standard specifications, so that all mitigation measures are implemented effectively.
Name of the project/ scheme:
Executing Agency:
Date of visit:
Sr.# Activity M&E Indicator Frequency Responsibility
ENVIRONMENTAL MONITORING
1. Environmental
& Social
Survey
Sub-project Screening (A,B,C)
Determination of type of
assessment needed (ESMP; ESIA or no
further
assessment)
Use of E&S screening form (developed
& shared)
Once prior to project execution
M&E Specialist
Social safeguard specialist
Environment specialist
2. Roads
rehabilitation
Water sprinkling
Dust control measurements
Air quality monitoring Noise
testing
Water sprinkling
Dust control measurements
**** testing will be carried through EPA
Daily assessment
It will be conducted before,
during and after completion of
civil work
Contractor
District coordinator
Officer
Environment
specialist
13 | P a g e
***certified Lab.
3. Improvement
to Sanitation
Facilities
Distribution network without leaks
No leakage or overflows of Manholes
or drains
Weekly assessment
contractor
Water Quality Monitoring
(Measurement of pH, Turbidity, DO, BOD,
Alkalinity )
**** testing will be carried through EPA
***certified Lab.
It will be conducted before,
during and after completion of
civil work
Or after pollution event
Environment specialist
4. Noise &
vibration
Use of machineries & equipment having less
noise.
Provision for personal protective equipment
(PPE’s), ear muffs/ear plugs to workers.
Noise level testing will be carried
through EPA ***certified Lab.
During execution
Contractor
Environment Specialist
5. Collection and
disposal of
solid waste
Safe collection and transportation of the
waste material to the dumping
area/designated site
Daily assessment Contractor
District coordinator
14 | P a g e
Proper storage and site practices to
minimize the potential of damage or
contamination of construction material;
Scattered solid waste should be
properly managed in order to avoid
contamination and provision of
enclosed bins for general refuse at
project site;
6. Health effects
on workers
Adequate safety precautions such
helmets, safety shoes, gloves, etc.
should be provided to the labor.
Ensure thorough training in safe
storage, handling, use of construction
material
Effective implementation of HSE
attributes
Daily assessment Contractor
District project coordinator
During execution of civil work
Environment Specialist
SOCIAL MONITORING
7. Obstruction in
public access
Provision of alternate routes
Construction should start from either side of
Daily assessment Contractor
District Coordinator
15 | P a g e
the road During execution of civil work Social safeguard specialist
8. Economic
Losses
loss of land,
damage to structures
damage to plants
negative impacts on livelihood in form of
blockage of passage for shopkeepers as well
as vendors (Mobile/permanent)
Pre, During and after execution
of civil work
M&E Specialist
Social safeguard specialist
Daily assessment
Contractor
District Coordinator
9. Common
properties and
infrastructures
The community structures and properties
have to be rehabilitated before damaging the
existing structures and supervised
M&E Specialist
Social safeguard specialist
10.
Privacy Issues
Contractors would be trained to address
privacy issues and ethically behaved.
Labors would be strictly asked to cater the
privacy issues
staff capacity-building
It will be conducted before,
during execution of civil work
***need based
Social safeguard specialist
Contractor
11.
Vehicle
Movement
Provision of alternative routes
Indicators/signboards regarding
alternate routes should be provided at
proper distance
During and after completion of
project
Environment specialist
Social safeguard specialist
16 | P a g e
In case of any complaint, focal person
of GRC may contact and his contact
details will be provided at project site.
On daily basis while project
execution
Contractor
District project Coordinator
12. Grievance
Redress
Mechanism
Display of contact no. of District
coordinator and contractor at site
Placement of register
Daily assessment Contractor
District project Coordinator
Quarterly M&E Specialist
Environment Specialist
Social safeguards
(timeframe may change
depending upon complain)
Pictoral proof (All aspects would be supported with either pictures or documents):
Survey team signature:
17 | P a g e
Annexure C: Involuntary Resettlement Impacts Categorization Checklist
Involuntary Resettlement Effects Yes No Not
Known Remarks
Involuntary Acquisition of Land
1. Will there be land acquisition?
2. Is the site for land acquisition known?
3. Is the ownership status and current usage
of land to be acquired known?
4. Will easement be utilized within an
existing Right of Way (ROW)?
5. Will there be loss of shelter and residential
land due to land acquisition?
6. Will there be loss of agricultural and other productive assets due to land acquisition?
7. Will there be losses of crops, trees, and fixed assets due to land acquisition?
8. Will there be loss of businesses or
enterprises due to land acquisition?
9. Will there be loss of income sources and means of livelihoods due to land acquisition?
Involuntary restrictions on land use or on access to legally designated parks and protected areas
10. Will people lose access to natural resources, communal facilities and services?
11. If land use is changed, will it have an
adverse impact on social and economic activities?
12. Will access to land and resources owned communally or by the state be restricted?
Information on Displaced Persons:
Any estimate of the likely number of persons that will be displaced by the Project? [ ] No []
Yes If yes, approximately how many?
Are any of them poor, female-heads of households, or vulnerable to poverty risks? [ ] No [ ]Yes
Are any displaced persons from indigenous or ethnic minority groups? [] No [ ] Yes
Any other information helpful further
18 | P a g e
Date of Interview
Questionnaire Number
D D M M Y Y
Annexure D: Census of Affected Persons and Project Impacts
A. Investigator Information
Name of Investigator:
B. Location Information
Settlement: Mauza:
UC: Tehsil: District:
GPS Coordinate: ° ’ "N, ° ’ "E
C. Respondent and Head of Household (HHH) Information
Respondent Head of Household
Name
Father / Husband Name
CNIC Number
Mobile Number
Gender Male Female Male Female
Age (Response)
Year of Birth (as in CNIC)
Relation to HHH Self Father Caste Sub-caste
Brother Son
Other
D. Census of affected household
1. DEMOGRAPHIC PROFILE
Children below 10 Years: Male:
Female:
Sr.
No.
Relationship
with
Respondent
(See codes)
Sex
Male = 1
Female
= 2
Age
(Yrs.)
Marital
Status
(See
codes)
Education
(See
Codes)
Name of
Business/
Occupation
(See
Codes)
Monthly
Income
(Rs.)
Diseases
During
Last 5
Years
(See
Codes)
1 SELF=1
If respondent is the head of house hold the third column should be left blank
19 | P a g e
2
3
4
5
Sr.
No.
Relationship
with
Respondent
(See codes)
Sex
Male = 1
Female
= 2
Age
(Yrs.)
Marital
Status
(See
codes)
Education
(See
Codes)
Name of
Business/
Occupation
(See
Codes)
Monthly
Income
(Rs.)
Diseases
During
Last 5
Years
(See Codes)
6
7
8
9
10
Demographic Codes:
a) Relationship: 1=Self, 2=Wife, 3=Son, 4=Daughter, 5=Father, 6=Mother, 7=Brother, 8=Sister,
9=Grand Father, 10=Grand Mother, 11=Bhabhi, 12=Nephew, 13=Father in Law, 14=Mother in
Law, 15= Daughter-in-Law, 16= Others
b) Marital Status:1=Married, 2=Un-married, 3= Widow c) Education: 1=Primary 2=Middle, 3=Matric, 4=Intermediate, 5=BA/BSc, 6=MA/MSc, 7=LLB, 8=
Engineer, 9=MBBS, 10=Dars-e-Nizami, 11=Can Read Quran, 12=Illiterate, 13=Not of School
Age,
d) Occupations:1=Agriculture, 2=Govt. Servant, 3=Private Servant, 4=Labour, 7=Livestock,
8=Driver, 9=Fishing, 10=Student, 11=Housemaid, 12=House Wife, 13=Health Related,
14=Educator, 15= Shop Operator, 16=Gone Abroad, 17=Others
e) Diseases:1=Diarrhea, 2=Measles, 3=Hepatitis, 4=Typhoid, 5=Rheumatism, 6=Polio, 7=Cholera,
8=Tuberculosis, 13= Others
2. LANGUAGE:(i) (ii) (iii)
3.1.1.1.1.1
3. AGRICULTURE
3.1 Land Utilization (Figures in Kanals)
Total Owned Cultivated Uncultivated Waste Land Forest
3.2 Ownership of Land: Owner Owner-cum-Tenant Tenant
20 | P a g e
3.3 Cropping Pattern, Yield and Cost
Sr.
No.
Crops Sown
Area Sown Av. Production
(Kgs)
Price (Rs./40
kgs) Total cost
incurred (Rs.) Kanal Marla
1
2
3.4 Source of Water: (i) Canal (ii) Tubewell (iii) Nullah/ Stream (iv) DugwelI(v) Barani
E. Project Impacts Checklist
i. Loss of Residence
ii. Loss of Other Infrastructure
iii. Loss of Cultivated Land
iv. Loss of Uncultivated Land
v. Loss of Fruit Trees
vi. Loss of Other Trees
vii. Loss of Livelihood
viii. Others
I. Inventory of Affected Residential Structure
No. Structure Type Size
Sq. Ft. Use
1
2
II. Inventory of Other infrastructure (Water Mill, Retaining Wall, Access Road, etc.)
Description Approximate Size Approximate Value
III. Inventory of Cultivated Land
No. Land Kanal Land Category Crops Grown Area as Stated by
AP*
1
21 | P a g e
2
IV. Inventory of Uncultivated Land
No. Land Kanal Land Category Use Area as Stated by
AP*
1
2
No. Land Kanal Land Category Use Area as Stated by
AP*
3
4
V. Inventory of Fruit Trees
No.
Name/Species
NUMBER OF FRUIT TREES
(6 Months to 2 Years)
(3 Years to 6 Years)
Above 6 Years
1 Orange
2
3
VI. Inventory of Other Trees
No.
Name/Species
NUMBER OF OTHER TREES
Young
(2 Years)
Medium
(5 Years)
Old
(Above 5 Years)
1
2
3
VII. Inventory of Livelihood Impacts
Nature of Livelihood Total Income
(PKR Per Month)
Loss of Income
(PKR Per Month)
Agriculture
Livestock
Business
Job
Labour
Other (1)
Other (2)
VIII. Inventory of Other Impacts and Suggestions
22 | P a g e
If your agriculture land / commercial asset are to be acquired for PTEG Project. Do you have
any other sources of income? Yes No
If “Yes” specify the source
In case of relocation, where will you prefer to resettle?
On your own land Project developed site Within the Same Village
Within the District Don’t Know Other
What mode of compensation for land will be your choice?
Alternate Land Other
If cash payments are made, then expected utilization of the money:
Business Property Agricultural Land Other
IX. Observations
Respondent Interviewer
Signature Signature
Name: Name:
PTEGP Project
Questionnaire for Census of Affected Persons and Inventory of Affected Asset
Cash
21 | Page
Investigator
Village
Respondent
Name
Father’s Name
CNIC
Head of Household
Name
Father Name
Structure
Use
Type
(Residential, Commercial, ..............)
Ownership
(Private, Government)
Construction Type
(Pacca, Semi-Pacca, Katcha)
Affected Structures Survey
When Constructed? Any Other Information
A-wall(Brick), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
A(I) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Tiled bath &E
A(II) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Ord bath &E
B-wall(Block), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
B (I) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E
B(II) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Ord bath &E
C-wall(Stone), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
C (I) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E
C(II) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Ord. bath &E
D-wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), CGI Roof, bath and Electricity
D (I) wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), wood batten roof, bath
D(II) wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), CGI roof, bath (Exists)
22 | Page
(Exists) (Exists) and Electricity (Not Exists) and Electricity (Not Exists)
Signature Respondent Date: Signature Interviewer Date:
23 | P a g e
Annexure E: Socio Economic Baseline Survey Questionnaire
1. IDENTIFICATION
1.1. Name of Respondent
ID # [ ]
1.2.Father’s Name
1.3.Respondent NIC No. _ 1.4.Mobile No.
1.5 Permanent Address of the Respondent:
Village / Hamlet: Town Tehsil
District:
2. DEMOGRAPHIC PROFILE
Children below 10 Years : Male:
Female:
Sr.
No.
Relationship
with
Respondent
(See codes)
Sex
Male =
1
Female
= 2
Age
(Yrs.)
Marital
Status
(See
codes)
Education
(See
Codes)
Name of
Business/
Occupation
(See
Codes)
Monthly
Income
(Rs.)
Diseases
During
Last 5
Years
(See
Codes) 1 SELF=1
2
3
4
5
6
7
8
9
10
Demographic Codes:
f) Relationship: 1=Self, 2=Wife, 3=Son, 4=Daughter, 5=Father, 6=Mother, 7=Brother,
8=Sister, 9=Grand Father, 10=Grand Mother, 11=Bhabhi, 12=Nephew, 13=Father in Law,
14=Mother in Law, 15= Daughter-in-Law, 16= Others
g) Marital Status:1=Married, 2=Un-married, 3= Widow h) Education: 1= Primary 2= Middle, 3= Matric, 4= Intermediate, 5= BA/BSc, 6= MA/MSc,
7=LLB, 8= Engineer, 9= MBBS, 10= Dars-e-Nizami, 11=Can Read Quran, 12= Illiterate, 13=
Not of School Age,
i) Occupations:1=Agriculture, 2=Govt. Servant, 3=Private Servant, 4=Labour, 7=Livestock,
8=Driver, 9=Fishing, 10=Student, 11=Housemaid, 12=House Wife, 13=Health Related,
14=Educator, 15= Shop Operator, 16=Gone Abroad, 17=Others
j) Diseases:1=Diarrhea, 2=Measles, 3=Hepatitis, 4=Typhoid, 5=Rheumatism, 6=Polio,
7=Cholera, 8=Tuberculosis, 13= Others
3. LANGUAGE:(i) (ii) (iii)
4. AGRICULTURE
4.1 Land Utilization (Figures in Kanals)
24 | P a g e
Total Owned Cultivated Cropped Waste Land Forest
4.2 Ownership of Land: Owner Owner-cum-Tenant Tenant
4.3 Cropping Pattern, Yield and Cost
Sr.
No.
Crops Sown Area Sown
Av. Production
(Kgs)
Price
(Rs./40 kgs) Total Cost
Incurred (Rs.) Kanal Marla
1
2
3
4
4.4 Source of Water:(i) Canal (ii) Tubewell (iii) Nullah/ Stream (iv) DugwelI (v) Barani
5. POSSESSION OF HOUSE-HOLD ITEMS
Item No. Value
(Rs.) Item No.
Value
(Rs.)
Refrigerator Van/Pickup
Television Car
Washing machine Gas Cylinder
Geyser Dish Antenna
Electric fan Telephone/PTCL
Electric iron Mobile
Sewing machine Air Conditioner
Radio/tape recorder Electric Water Pump
Bicycle Computer
Motor cycle Other
6. AVERAGE MONTHLY EXPENDITURE ON FOOD AND NON-FOOD ITEMS 6.1 Food Items Expenses 6.2 Non-Food Items Expenses
Meat Bath Soap
Ghee Washing Soap
Sugar Gas Cylinder
Flour Fuel Wood
Legumes Kerosene Oil
Vegetables Vehicle Fuel
Species Others
Tea Leaves
Rice
Milk
Fruits
Others
6.3 Av. Monthly Bills (Rs.)
Electricity Telephone Water Gas Cable
6.4 Expenditure on clothes and shoes during last year (Rs.)
6.5 Occasional expenses during last year (Rs.)
(Expenditures on meeting social obligation such as ceremonies relating to marriages, deaths,
etc.)
6.6 Annual Expenditure on Health Care (Rs.)
25 | P a g e
6.7 Monthly Expenditure on Health Care (Rs.):
7. SOCIAL ORGANIZATION
7.1 Does there exist any Community Based Organization (CBO) at Village level? Yes / No
7.2 If yes, give the name of the CBO and its Head person.
8. ACCESS TO SOCIAL AMENITIES (Tick)
Social Amenities Available Not-Available Quality of Services
Satisfactory Not-Satisfactory
Electricity
Gas
Water Supply
Telephone
Sewerage/Drainage
BHU
School
9. HOUSING CONDITIONS
Type of Room Number of
Rooms
Material of
Walls
Material of
Roofs
Material of
Floors
Present Value
(Rs.)
Living rooms
Animal shed/room
Other shed
Bathroom
Latrine
- Open
- Flush
- Other
Material Codes:
Walls: 1= Concrete (Bricks/Cement), 2= Stone+Mud+Wood, 3= Mud+Wood
Roofs: 1= Concrete (Bricks/Cement), 2= Mud+Wood, 3= Mud+Thatched
Floors: 1= Concrete (Bricks/Cement), 2= Stone+Mud+Wood, 3= Mud
10. WOMEN PARTICIPATION AND DECISION MAKING IN DIFFERENT ACTIVITIES
Activities Participation Extent
(%)
Decision Making Extent
(%)
1. Household activities
2. Child caring
3. Farm/Crop activities
4. Livestock rearing
5. Sale & Purchase of properties
6. Social obligations (marriage, birthday,
etc.)
7. Local representation (councilor/political
gathering)
11. EXPECTATIONS OF RESPONDENTS FROM THAKOT HYDROPROJECT FOR
COMMUNITY WELFARE IN THE AREA
26 | P a g e
12. GENERAL OBSERVATIONS OF THE INTERVIEWER:
Name & Signature of Interviewer: Date:
27 | P a g e
Date of Interview
Questionnaire Number
D D M M Y Y
Annexure F: Business Survey Form
F. Investigator Information
Name of Investigator:
G. Location Information
Settlement: Mauza:
UC: Tehsil: District:
GPS Coordinate: ° ’ "N, ° ’ "E
H. Respondent and Business Owner
Respondent Business Owner
Name
Father / Husband Name
CNIC Number
Mobile Number
Gender Male Female Male Female
Relation to Owner Self Son
Brother Employee
Other
A. Detail of Business
Nature of Business Service Goods Other
Brief description of business
Which year was the business established at this location?
What is the estimated value of present stock in the shop? PKR
What is the estimated value of movable assets in the shop? PKR
What is the estimated average sale of goods/services? PKR/Day
PKR/Month
What is the average profit? PKR/Day
PKR/Month
Is the space rented or owned?
28 | P a g e
B. Detail of Affected Persons
No.
Name
Father’s /
Husband’s
Name
Position
Job
Status
Monthly
Earning
(PKR)
Place of Stay
Is the
Residence
Effected?
(Yes/No)
1
2
3
4
5
Position Property Owner Business OwnerJoint Owner (In case of Family Business)
Partner Manager Salesman Other (Specify)
Job Status Permanent Daily Wage Contractor
29 | Page
Affected Structures Survey
Investigator
Village
Respondent
Name
Father’s Name
CNIC
Head of Household
Name
Father Name
Structure
Use
Type
(Residential, Commercial, .............. )
Ownership
(Private, Government)
Construction Type
(Pakka, Semi-Pakka, Katcha)
When Constructed? Any Other Information
A-wall(Brick), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
A(I) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Tiled bath &E
A(II) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Ord bath &E
B-wall(Block), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
B (I) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E
B(II) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Ord bath &E
C-wall(Stone), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E
C (I) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E
C(II) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Ord. bath &E
30 | Page
D-wall(Stone/Mud/wood), Floor(PCC), Joined
by(Deodar), CGI Roof, bath and Electricity (Exists)
D (I) wall(Stone/Mud/wood), Floor(PCC), Joined
by(Deodar), wood batten roof, bath (Exists) and Electricity (Not Exists)
D(II) wall(Stone/Mud/wood), Floor(PCC), Joined
by(Deodar), CGI roof, bath (Exists) and Electricity (Not Exists)
Signature Respondent Date: Signature Interviewer Date:
31 | P a g e
Annexure G: Village Profile Survey Questionnaire
Serial No.
1. IDENTIFICATION:
1.1 Name of Union Council:
1.2 Name of Main Village:
1.3 Total Number of Settlements in the Village:
1.4 Persons Attending the Scoping Session: Total Males Females
2. ETHNICITY AND POPULATION
Name of the
Main Tribe
Name of
the Clan/
sub-tribe
Name of HEAD or
Prominent Member
of Tribe / Clan
Total
Household
of
Respective
Tribe/ Clan
Population
Male
Female
Total
1
2
3. LANGUAGES SPOKEN IN THE VILLAGE:
(a) (b) (c)
4. EDUCATION FACILITIES AVAILABLE IN THE SETTLEMENT / VILLAGE
Description No. of institutions Enrolment
No. of Teachers
Boys Girls Boys Girls Male Female
Primary School.
Middle School
High School
Inter / Degree College
Madrassa
Vocational
5. HEATH FACILITIES (Within Settlement / Village)
Facility Within Village Exists Whether Medical Staff Nearby Similar
32 | P a g e
Yes=1
No=2
Functioning
Yes=1
No=2
Available
(Nos.)
facility
(near of place)
Hospital
Basic Health Unit
Mother Child Care Center
Child Immunization Center
6. OCCURRENCE OF DISEASES DURING LAST FIVE YEARS
1 Malaria 2 Typhoid 3 Cholera 4 HIV 5 Measles
6 Polio 7 T.B. 8 Diahorea 9 Hepatitis 10 Others
7. NUMBER OF HOUSING UNITS IN THE VILLAGE
1) Kacha 2) Pacca
8. ACCESS TO SOCIAL AMENITIES
3) Semi-Pacca 4) Hut
Type of Amenity
Available in the
Village
1= Yes
2= No
Available in Nearby
Village / Locality
1= Yes
2= No
Distance from the
Village (km)
Electricity
Fuel (Petrol Pump)
Telephone (Land Line)
Mobile
Post Office
Bank
Mosque
Graveyard
Other
33 | P a g e
9. ACCESSIBILITY OF THE VILLAGE THROUGH :
1. Metaled Road 2. Un-metaled Road 3. Katcha Track
10. DISTANCE OF VILLAGE FROM ROAD / TRACK: ----------------------- km
11. AVAILABILITY OF TRANSPORT IN THE VILLAGE?
Public TransportPrivate TransportNone
12. OCCUPATIONAL STATISTICS (No of Households with Major Source of Income of the head of
family)
1) Agriculturist
2) Shopkeepers
3) Transporters
4) Traders
5) Fishermen
6) Public Servants
7) Private Servants
8) Daily wage Earners /Labourer
9) Gone within Pakistan for Livelihood Earning
10) Gone outside Pakistan for Livelihood Earning
13. LAND STATISTICS OF VILLAGE Kanal Marla
1) Cultivated Land
2) Fallow Land
3) Cultivable Waste Land (Banjar)
4) GhairMumkin
5) Total Land
14. CONFLICT RESOLUTION MECHANISM
How the matters related to land, property, dispute about the control and consumption of the
natural
Resources of the area and matters of common interest are settled?
1) Through Jirgah
2) By Head of the Tribe
3) By Council of Ulamah
4) By Head of Family
34 | P a g e
5) By Government Officials
6) Others (Specify)
15. NUMBER OF ANIMAL IN THE VILLAGE
Animal Type
Masculine Feminine Total
Young Stock
(upto 3 yrs) Adult
Young Stock
(upto 3 yrs) Adult
Buffalo
Cow
Sheep
Goat
Horses
Donkeys
Mules
Others
Interviewed by: Date:
35 | P a g e
Annexure H:
Punjab Tourism and Economic Growth Draft Action Plan for development of SMPs Year-1 (March 2018-Feb 2019)
S.
No Activity Responsibility
2018-19
Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb
Outcome 1: Selected cultural and religious sites & museums protected through sustainable management policies, plans, and practices, in the context of broader
institutional reform
Output 1: Management Plans for the protection and management of the selected properties Developed
1 Team of International/Local Experts Identified and taken on
Board UNESCO
X
2 Detailed Meetings with stakeholders/community to collect
information, identify the issues and gaps.
UNESCO Staff,
Team of Experts
X X X X X X X X
3
Work closely with the key stakeholders to define and assess
the heritage value of all the 7 sites the management plans, aim
to protect and manage.
UNESCO Staff,
Team of Experts
X X X X X X
4
Undertake detailed documentations of the sites (Mankiala,
Katas Raj, Rohri Sahib, Kartar pur, Sacha Sauda, Ouch
Sharif, Janam Asthan) to understand issues, and assess impact
of the social, urban and environmental pressures.
UNESCO Staff,
Team of Experts X X X X X X X X X
5
Make preparations to organize consultative workshops
engaging the relevant stakeholders to finalize site
management plans. (identify and finalize participants, make
logistics arrangements etc)
UNESCO Staff,
Team of Experts X X X X X X X
6
Organize at least 3 consultative workshop engaging the
relevant stakeholders to share the findings and receive
feedbacks by December 2018 to finalize site management
plans for atleast 3 sites (based on priority list finalized during
inception phase)
UNESCO Staff,
Team of Experts
X
7 The field work for the compilation of the management plans
completed at 5 sites by February 2019
Team of Experts X
8 Off-Site work: Desk studies, compilation of findings and data,
drafting of management plans etc. Team of Experts
X X X X X X X X
9 Draft Management Plan for Katas Raj submitted UNESCO X
Output 2: Management plans for Taxila and Lahore Museums developed.
1 Museum’s Experts taken on board UNESCO Staff X X X X X
2 Review the existing management systems of Museum with UNESCO Staff, X X X
36 | P a g e
specific focus on governance, Collection management,
primary functions, human & financial resources
Team of Experts
3
Meetings with relevant stakeholders (Department of
Archaeology & Museums, Academia, museum staff, relevant
experts and civil society) to share the findings and collect
their feedback.
UNESCO Staff,
Team of Experts X X X
4
Based on the feedback, findings of the review and
consultations with stakeholders draft and finalize the
management plans for Taxila and Lahore Museums
Team of Experts X X X X X
37 | P a g e
Annexure I:
PUNJAB TOURISM FOR ECONOMIC GROWTH PROJECT
Grievance Redress Mechanism Manual (GRM)
PTEGP
1. Introduction
Government of Punjab (Planning & Development Department) has launched Punjab Tourism for Economic
Growth Project in collaboration with World Bank Group (WBG) with the total project cost of USD 55 million. The
project aims to promote tourism sector by strengthening the institutional capacity through better skills development
along with boosting economic growth, job creation, and regional co-operation in addition to bolstering the
country’s image abroad.
1.1. Project Background and Sites
Punjab has various historical sites and monuments, which are of great religious and cultural significance to
Sikhs, Buddhists, Hindus and Muslims all over the world. The site selection covers sites from the North,
South and Centre of the province. Following is the list of sites under the project:
I. Taxila Museum/ Stupa at Toap Mankila (Buddhism)
II. Katas Raj (Hinduism)
III. Gurdwara Rori Sahib, Eminabad, Gujranwala (Sikhism)
IV. Darbar Sahib, Kartarpur, Narowal (Sikhism)
V. Gurdwara Sacha Sauda, Farooqabad (Sikhism)
VI. Lahore Museum
VII. Uch Sharif (Muslim)
VIII. Janam Asthan, Nankana Sahib (Sikhism)
IX. Ghulam Farid, MithanKot (Muslim)
2. Definition of GRM
The Grievance Redress Mechanism (GRM) is an institutional arrangement to provide an avenue to the
stakeholders to address their grievances related to the Project. A grievance is defined as: any formal
communication that expresses dissatisfaction about an action or lack of action, about the standard of service,
works or policy, deficiency of service, works or policy of the project management and its implementation
mechanism.
2.1 Rationale and Purpose of GRM
The Project’s Citizen Engagement (CE) strategy includes establishing a Grievance Redress Mechanism
(GRM) in the PMU (PTEGP) and in all the nominated project districts. The Grievances Redress Mechanism
(GRM) is directly linked to the transparent implementation of ESMF and RPF. A key objective of the GRM
is to establish procedures for filing any grievances and disputes on social and environment safeguards and
other entitlement issues arising out of the implementation of ESMP and RAP.
2.2 Legal and Policy Reforms
Grievance Redress will be convened as per the World Bank OP 4.12 which requires an appropriate and
accessible grievance redress mechanism for affected persons, including displaced persons and host
communities.
38 | P a g e
3. GRIEVANCE REDRESS MECHANISM (GRM)
3.1 TYPES OF GRIEVANCE
It is necessary to understand which kind of issues may arise from this project. Following are some of the
environmental & social issues which may be a subject of grievance for the affected people.
Dust, noise and air
pollution from
construction activities
Nuisance
Intensive schedule of
construction activities
Inappropriate timing of
construction vehicle flow
Access to natural
resources
Water Pollution
Waste disposal
Health and safety
Criminal activities
Loss of
business/income
Traffic Movement
Damage to
structure/properties
Impacts on livelihood
Obstruction in access etc.
Resettlement issues and land
acquisition
Privacy issues
Any other related with
Environment and Social
Safeguards.
People affected by the Project may include the following:
1. All project affected persons
2. Females/children
3. Disabled
4. Elderly
5. Any special community
3.2 LOCAL LANGUAGES AND THEIR UNDERSTANDING.
All information about grievance procedures, grievance forms, and responses will be available in languages
readily understandable to the local population. If there are several languages, documents and/ or oral forms of
communication, then information will be available in all of them. Urdu, English, Gurmukhi,Hindi and
Punjabi language would be used. Preferably, capacity building sessions would be conducted in Urdu and
Punjabi but may vary depending upon the community. If the local community is found to be illiterate then
printed material supported with pictures will be used to communicate with them.
3.3 COMPOSITION OF GRIEVANCE REDRESS COUNCIL (GRC)
The GRC will be a five (5) member body:
1. Project Director, PTEGP (Chair)
2. Deputy Project Director PTEGP (Co- Chair)
3. District Officer/Mayor of concerned District
4. Social Safeguard & Gender Specialists (Secretary)
5. District Coordinator Officer (PTEGP)
Note: In case the complaint is against a member of the GRC, Secretary P&D will be a head of the GRC in
place of that member.
3.4 STEPS FOR GRIEVANCE REDRESSAL AT PROJECT LEVEL:
39 | P a g e
I. Online Grievance Redress Cell will be established in the PMU under the Secretary2 responsible for
implementation of all ESMP and RAP and dealing in all social issues. Environment Specialist would
address environmental related issues with project. But, DCO serving as GRO 3would facilitate all
issues other than project at district level.
II. It will be a publicly disclosed URL, accessible to the affected persons and communities for redressing
their grievances and issues related to social and environment impacts of the project. The online
database will track and report publicly on the following metrics:
# of complaints received
# of complaints resolved
# of complaints that have gone for mediation
type of issues raised and location of complaints
Complaints received will be assigned a number that will help the
complainant track progress via the online system or database.
Complainants will be handed a receipt and a flyer that describes
the GRM procedures and timeline.
A two-tier system of GRM as given below shall be in place.
Tier-1(District Level): The Project is currently being
implemented in 6 districts of Punjab. At the district level, the
District Coordinator (PTEGP) for the respective district will act as the Grievance Redress Officer (GRO) of
the grievance. All grievances related to the district including community engagements, site management
plans, infrastructure, environmental and social will be addressed to GRO (through letters, emails, phone calls,
physical attendance). The GRO will enter them in an online system and share with the District Commissioner
Office (DCO).
Tier-2 (Department Level): At the PMU level, the focal person for PTEGP will act as the Social Safeguard
and gender specialist. All grievances related to the department that stem from the project will be addressed to
the GRO at department level. Further, the GRO will enter them in an online system and share with the
Secretary who will have a certain time span to resolve the issue which he/she can either: a) resolve themselves
b) forward to DPD/PD.
3.5 PROCEDURE:
A. Inception
• Receipt of Complaint: The complaints will be recorded on an online Grievance Redress System.
Complaints can be received in person (through complaints box), through telephone or mail
• Registry of Complaint: The Grievance Redress Officer
(GRO) will enter the details of complaint, including the Android application would
subject, date of receipt, CNIC of the complainant, into a be introduced regarding computerized grievance record system (GRS). GRM
• Acknowledgement: GRO will also send an acknowledgement to the complainant within
43days.
• Forwarding to the Appropriate Forum: In case of complaints related to the Project sites at
district level, Deputy Coordinator is the GRO. In case of the complaints related to Project
Management Unit (PMU) or stakeholder departments, the SS&GS will be the GRO.
2 Secretary would be “Social Safeguard & Gender Specialist
3 DCO would be GRO “Grievance Redress Officer”
4 3 days (minimum time)
Modes of communication:
1. Group discussion
2. Printed material/flexes/flyers
3. Displays (stands, bill board, sign
board)
4. Community representatives
(political/influenced person of the
area, NGO)
5. Website/on line system
6. Capacity building sessions
40 | P a g e
B. Review & Decision
• At District Level: The GRO will decide the complaint within 7 days. In case the complainant is
not satisfied with the redress of his/her grievance, the complaint will be referred to the PMU.
• At PMU Level: Secretary will decide the complaint within 15 days. In case the complainant is not satisfied with the redress of his/her grievance to the apex body of GRC.
C. Final Redress
• Conveying the Decision: The GRO will convey the redress decision, at all levels, to the
complainant, within 5 days.
• Feedback: The GRO will solicit the satisfaction of the complainant regarding the redress decision
and will enter it into the GRS. Satisfaction of the complainants may also be validated through a
third party.
Exclusions
The following complaints shall not be construed or taken up for consideration and disposal as grievance:
i. Anonymous complaints other than project related;
ii. Frivolous cases for which inadequate supporting details are provided; iii. Cases involving decisions/policy matters in which the complainant has not been affected
directly/indirectly;
iv. Cases where quasi-judicial procedures are prescribed for deciding matters or cases that are
v. A grievance which has already been disposed of by the higher level Grievance Cell; and
vi. Complaints of corruption which should be lodged and dealt with separately from this system.
3.6 TIME FRAME TO ADDRESS GRIEVANCES:
Sr# Subject Time Activity
For Local complaint
1 Issue of screening 5and acknowledgment
6 of
complaint
Within 3
Days
Covering registration, forwarding and
acknowledgment
2 Forwarding of complaint to DCO 7(PTEG) 7 Days Movement of complaint to concerned
department and immediate action
At PMU level
4 Final disposal of complaint to Secretary 15 days
5 If could not resolve, forward to chairman of
the GRM committee 30 days
3.7 ROLES AND RESPONSIBILITIES
3.7.1 Social Safeguard and Gender Specialist
To act as a Focal Person (Secretary) for GRM implementation and operational activities.
To supervise the performance of GROs at district level.
5 When, where it occur and who is responsible including supportive documents
6 Confirmation that complaint is received
7 GRO
41 | P a g e
To furnish the response of the PMU with regard to social safeguards, against any complaint, to the
GROs at PMU and district level.
Take corrective measures to ensure the implementation of social safeguards in the light of the decision
of GRO.
Monitoring and evaluation of social related matters of the project and maintain a social
Complaint register to document social issues;
Top supervise the Contractor’s activities and make sure that all the contractual obligations related to
the social compliance are met;
Review of periodic environmental and social reports being prepared by the
Investor/contractor
3.7.2 Environmental Specialist
To furnish the response of the PMU with regard to environmental safeguards, against any complaint,
to the GROs at PMU and district level.
Take corrective measures to ensure the implementation of environmental safeguards in the light of the
decision of GRO.
3.7.3 Monitoring & Evaluation Specialist
To put in place a system to track grievances and assess progress being made to resolve
Grievances.
Monitor the timely response of all segments in the GRM and suggest course correction measures, in
case of delays.
To validate the satisfaction of the complainants from the GRM respon
42 | P a g e
Sample Complaint Form
COMPLAINT FORM (WILL BE AVAILABLE IN LOCAL LANGUAGE)
(FORM WILL BE AVAILABLE IN URDU/PUNJABI/ENGLISH/GURMUKHII/HINDI ON PROJECT WEBSITE)
This form will be available on PTEGP website and it can be filled out by clicking or tapping where indicated,
then typing to enter the requested information. When completed, you may print and sign, or you may upload a
photo of your signature (instructions provided below) and e-mail the completed form.
1. Complainant’s Information (This information must be provided. The identity of complainants will be kept
confidential if they request so. )
Names and Titles: Click or tap here to enter text.
(☐Dr., ☐Mr., ☐Ms., ☐Mrs. Please check one)
Positions/Organizations (If any) Click or tap here to enter text.
Addresses: Click or tap here to enter text.
Contact numbers: Click or tap here to enter text.
E-mail addresses: Click or tap here to enter text.
Please indicate how you prefer to be contacted (e-mail, mobile, etc.): Click or tap here to enter text.
Do you request that identity be kept confidential? Check Yes or No below
☐ Yes ☐No
2. Project Information
Project name Click or tap here to enter text.
Project location (Field area/village, etc.) Click or tap here to enter text.
3. Type of the Complaint
a)
Dust pollution b)
Noise pollution c)
Air pollution
d) Water pollution
e) Damage to structure/property
f) Privacy issue
g)
Impact on livelihood
h)
Waste disposal i) Resettlement issues and
land acquisition
j) Traffic congestion
k) If any other issues
4: Rate the vulnerability of the impacts by the project 18, 2, 3, 4,
5: Why do you believe that the alleged harm results from the PTEG project?
a) Directly b) Indirectly
8 1-most significant impact, 2- significant impact, 3-moderate impacts, 4-minimal impacts, 5-no impacts
43 | P a g e
Explain:
6. Previous Efforts to Resolve the Complaint
(a) Have you raised your complaint before with the grievance mechanism of the project or any other
forum?
☐ Yes If YES, please provide the following:
When, how and with whom the issues were raised.
Click or tap here to enter text.
Please describe any response received from and/or any actions taken by the project level grievance
mechanism or related forum. Please also explain why the response or actions taken are not satisfactory.
Click or tap here to enter text.
☐ No If NO, why not?
Click or tap here to enter text.
(b) How do you wish to see the complaint resolved?
Click or tap here to enter text.
(c) Do you have any other matters or facts (including supporting documents) that you would like to
share?
Click or tap here to enter text.
d) Any relevant information regarding better working of GRM that you suggest or for project overall:
Signature of Complainant: You may print the form and sign it. Alternatively you may click on the box below
and add a photo of your signature if you prefer.
Date:
Click or tap to add date or select from drop down list.
Please send the complaint to:
44 | P a g e
Phone Number:
Fax:
Official E-Mail:
Website:
For telephonic reporting, call on phone numbers. Complaints may be sent to [give email ID]. Alternatively,
complainant may complete the online complaint form at PTEGP Website and submit it online, or submit the
completed PDF form (complaint form pdf) along evidence (if any) by fax at [give fax number] or by postal
mail to the following address:
[Give PMU address as appropriate]
45 | P a g e
Annexure I: Pamphlet Regarding Sikh Community
46 | P a g e